All reviews for Fiat Mechanical Inc.

Great Company! Kind and attentive staff!

I highly recommend using Fiat, I am so pleased with our experience. Service is always top-notch and friendly, great to work with. Dispatch is always accommodating and understanding. We had been having problems with our A/C unit on and off for a year when we moved into a new house. Both George and Jeremy were phenomenal to work with! Each separately diagnosed issues that contributed largely to our unit struggling. Jeremy especially helped us out when he went out of his way to identify that a part was previously installed improperly, corrected the issue, and returned at least 80% air flow to our home, lowering our power bill since our unit was no longer overworking itself. These are the folks you want working on your A/C in Arizona!

Very professional company - focused on customer service. The call to set up an appointment to check my system was professional and they got me in right away. Jeremy, the technician was knowledgeable and explained everything. I've gotten several maintenance and audits before, but this was definitely the most thorough. They don't just want to sell you a new system - they give you pros and cons of repairing/maintaining and/or buying a new system. It's refreshing to work with a company you can trust!

Not recommended!

I do not recommend hiring Fiat Mechanical. I had the worst customer service experience of my life working with them.

Earlier this month, I called to have an air handler in my condo fixed. I was told they would send someone out in two hours, but instead a tech did not arrive until 10:30pm at night. The tech took a look at it and told me he could not fix it. He said I would need to call an electrician. Despite their website stating they offer “HVAC, Electrical, Plumbing” services, apparently, in this case, Fiat did not offer electrical. The next day, I called an actual electrical company and they fixed it.

Three weeks after the tech’s short visit, I received an unexpected bill for $367. I called Fiat to inquire about this amount since they didn’t fix anything. As I was talking through my experience with a team member, Sarah took over the call (she was the original staff member I spoke to in early July to get this fixed). Sarah was rude and condescending, repeatedly cutting me off as I tried to ask further questions. I told her I would not pay the bill because Fiat didn’t fix the issue and referred me out. I even asked her if she would pay a $367 bill to a company that didn’t fix her personal air conditioner, to which she said “absolutely not.”

She told me because the tech came out to my condo to tell me I needed to call an electrician that I still need to pay for their services, despite them not fixing it (again, their website says they do electrical work!). I simply asked her how their company could fix a chiller system for the entire complex, but they could not fix an air handler in a unit associated with it. She just replied by stating she was “not going to take this abuse” and that she was going “to send the bill to collections if I didn’t pay.” She then hung up on me.

I would have been happy to pay the bill had Fiat fixed my issue. Instead, they didn’t fix it, treated me poorly over the phone and threatened to send my bill to collections. This is not a company who I would recommend anyone work with due to their poor customer service and unwillingness to solve a problem/ deliver the services they state they offer.