All reviews for Alien Air Conditioning and Heating llc

Alien Air is probably the best air-conditioning company I’ve ever dealt with in 26 years. Called Chris With Alien Air around 9 AM and a technician was out at my home at 1 PM the same day!! Excellent customer service!!!

We purchased a new Trane heating-air conditioning system from Alien about a year ago. They were on time and and the install went smoothy. The clean up was wonderful. Recent;y, we had to call out one of their technicians this summer when the system shut off and we could not determine the cause. Alien promptly sent out a very nice young man to check it out. He quickly determined the problem and took care of it, There was no charge. We plan to have them out on a regular basis to clean and service the system.

Three years later and another 5 stars for Chris and his team. Jeremy and Tony fixed the a/c on my business unit YESTERDAY and magically are at my house fixing my personal a/c situation TODAY!! Responsive, professional, smart and amazing. Thank you for being so awesome. 😊

Could not be more pleased with the service provided! When our a/c unit decided to stop working on a 117 degree day...Alien came to the rescue. Affordable and professional. HIGHLY recommend!!!

This company is amazing, they do treat you like family and they are professional and thorough. We needed the whole nine yards, Chris went through our entire heating and air conditioning system and recommend a new cost effective and energy efficient system at an affordable price. The crew did a fantastic installation job and even installed new thermostats of our choice. We became new Alien customers and set up a regular maintenance service with our new Alien friends. Chris and his crew provide a quality service and are highly recommended. Thanks Alien Air Conditioning and Heating!
Rich & Fran

Alien Air is AMAZING!! I had a part replaced on my air conditioner and mentioned I needed some duct repair from the October storm. Other places stayed a minimum of $2500 to work on it. Alien not only fixed the ductwork but sealed and a bit more for more than less than half the others price.
BEST? Jamison and Jose were professional, friendly and actually cleaned up after their work was done. They explained everything; offered suggestions but never pushed anything.
I HIGHLY recommend this company.

I am impressed with this company. They installed my AC. Jeremy, was the person who came and did a 6 month service for me. He was professional, courteous and personable. I will use them for future services.

We've used Alien Air to service/fix our AC since 2017. They have always been great to work with. Our AC is newer but "too big" for our house, but they never tried to sell us a new one unlike some other companies who just want to make a sale. They have worked with us on how to keep it efficient so it doesn't eat up our electricity.

Every technician has been great to work with and super knowledgeable. I wouldn't go anywhere else for my AC needs.

This review is a little late, but it’s honestly because I’ve been enjoying my AC during this record heatwave and haven’t had to worry about my AC going out!!

I can’t express enough how genuinely impressed I was with this company! I called them in the Spring, to inspect and service my AC, which is a very old unit. Most companies, would have told me to replace the entire unit, and I’m sure anyone reading this knows how expensive that can be.

But not Alien. They put together a video presentation for me, detailing with actual photos of my unit, what parts they thought needed to be replaced or cleaned. They provided me a detailed estimate with no pushy sales tactics. They told me my older unit was a workhorse and would continue to run for many years with a little TLC.

It’s almost unheard of these days for a company to be so transparent and honest, especially when they know they could easily gouge you for a product you literally can’t live without.

YOU ARE OUT OF THIS WORLD ALIEN!

Jeremy came out first thing in the morning to problem solve our A/C system. We thought we would be without the system all weekend but because he was thorough in his diagnosis he was able to figure out there was a bad communication wire. He was very professional and didn’t mind me asking questions. Once again Alien Air Conditioning comes through with dedicated techs like Jeremy B.

My ac went out on a Friday evening and I didn't think we would get it fixed until Monday but alien ac came out on a Sunday and fixed it in less than 20 minutes. Would highly recommend them and the ac tech was very professional and nice. He also gave us some helpful tips to hopefully stop the ac breaking again or atleast to prevent the same thing from happening.

Jeremy B came and fixed my air conditioner today, and he was great! Very friendly, prompt and helpful. He was even so kind to take my trash out on his way out! Highly recommend working with this company. Thank you!

Alien AC has been amazing since our move to Arizona. They installed a whole new unit in our upstairs, repaired the unit downstairs, and when our heat went out this morning, they talked me through how to re-program our thermostat over the phone. Pricing has been upfront, clear, and fair. Chris and the guys are great to work with. Customer service is just great! Definitely go with them if you need HVAC work done.

We highly recommend Alien Air Conditioning. It is a first-class company with very knowledgeable technicians, all of whom provide exceptional service, and are detailed and professional. Jeremy performed the service for us this time and he went above and beyond; he was friendly, courteous and considerate. Five stars all around!!

We have used Alien Air for many years & find them reliable, honest & professional. Never try to push any additional product or upgrade items, which I have found with other providers.
Jeremy & Jameson, the technicians were on time & very customer service oriented. Will continue to use them & highly recommend them.

This is now my go-to place for my AC work. After having four techs and four parts replaced, they still couldn't fix it. I called Alien and they diagnosed the problem quickly, drove to the distributor to pick up the part, and installed it. It's working great ever since. Jeremy told me some things about my filters and air flow and didn't try to sell me anything! Nearly unheard of. I love that they don't work on commission, they were more interested in solving the problem than trying to upsale me on various items. You won't regret calling them!

Yesterday I called Chris in a panic. It was 116 degrees outside and my air conditioner stopped working. I put in a call to Chris, knowing that on a day like this he would be so busy. In a short time he returned my call and said he would be here soon. Chris at Alien Air has been my go to for over 10 years. I know that no matter what happens, Alien Air will handle it competently. I never worry about the quality of Chris’s work, it is exceptional. He replaced a unit in my last home, so I am comfortable knowing that whether I need replacement or repair, I am in the best hands. Thank you Chris

I have been a customer of alien air for several years now and have been extremely happy with their service. Most recently I had a routine service appointment scheduled and both the company and the individual repair guy called me the day of to keep me updated on his arrival time. He was punctual and polite and knowledgeable. He was happy to answer any questions I had and explain what was being done before he did it. Overall, great service for a reasonable price!

Update: Jeremy was here today to do a indoor and outdoor coil cleaning. He called ahead to let me know his arrival time. He performed the cleaning efficiently and communicated what was being done well. He also double checked my gates before leaving to make sure my dogs wouldn't get out.
Very happy with his service today!

We had 2 companies come over and diagnose our AC issues: Incorrectly, and with a very high repair estimate. Gave Alien a call, they scheduled and came within a week of the call ready to repair and after a very brief examination we able to determine the actual issue, were able to perform the repair and were on their way for a fraction of the time and cost estimated by other companies. Highly recommend.

We have used Alien AC several times now for our annual AC cleaning and check-up, as well as for duct and platform sealing. They have always been responsive, very fairly-priced, friendly and done quality work. One of their techs, Jeremy, in particular has been fantastic. (Request him if he's available!)

Also, although our AC units do not yet need to be replaced, I called several companies for estimates, and Alien's was by far the best. Definitely worth keeping them in mind for new installations, too.

Every time I interact with Alien Air my faith in the industry is renewed. Today Jeremy called to let me know he was on his way and when to expectt him and he was right on time. Very professional and thorough. Ran diagnostics and tests to find the problem. Performed additional inspections as well, basically he went above and beyond on this service call. Additionally he didn't try to sell me something I didn’t need or try to scare me into buying something (unlike other companies). You will never go wrong hiring Alien Air.

First time homeowner here and I had no idea what to do regarding my AC. I reached out to Ailen Air Conditioning and Heating and spoke to Chris.

Chris was very friendly over the phone and came out the next day to see what wrong with my AC. I dreaded with the thought that I would have to replace my entire AC, but Chris reassured me that my AC is pretty much new and under warranty.

Chris was able to figure out that the blower fan went out and some small maintenance issues could be fixed if I liked. He never tried to oversell me on additional things which I greatly appreciate.

Chris and Jose came out the next morning and was able to replace the part and fix some small issues including replacing an old thermostat for me just like I requested. I will defiantly be using Ailen Air Conditioning in the future for any maintenance.

They were very fair with the pricing. Thank you, Chris and Jose. I’ll be recommending this company to all friends, family, and neighbors.