All reviews for Straight Shooter Heating & Cooling

Had to have my 25 year old system replaced and Straight Shooter provided the right system at the right price.
I have a dual system and Kenneth and Oscar did an amazing job on the install! Couldn’t have asked for a better team.
Highly recommend Straight Shooter as the process was outstanding from start to finish

I recently had the pleasure of working with Straight Shooter, and I couldn't be more satisfied with their service. From start to finish, they were professional, efficient, and incredibly skilled. Michael's decades of experience was evident as he advised me on the best solution for my home that no other company would have brought up.

The installation process was completed much quicker than I expected, without compromising on quality. The team arrived on time, worked diligently, and left my home spotless after finishing the job.

Not only did they do an excellent job with the installation, but they also took the time to explain how everything works and made sure I was comfortable with the new system. Their customer service is top-notch, and they truly go above and beyond to ensure their clients are happy.

Thank you to Eric, Ozzy, Chuck, and Oscar. You guys are life savers!

Just got a new AC system for mom that was purchased from and installed by Straight Shooter. Gave me a next day quote and next day install. I would highly recommend this company. They were quick to respond and install the new system along with removing the old system which required cutting it apart in the attic. They gave us a good system price as well. They were clean and neat. I know this review sounds like it is fake but I assure you this install was just completed yesterday. This system came with a 10 yr parts and two year labor warranty.

I recently had my A/C replaced by Straight Shooter. I was extremely please with the experience from start to finish. Michael came in and did a very thorough evaluation of my setup. He recommended a system that was more appropriate for the size of my house as well as other areas of improvement to more evenly heat/cool my house. The installers, Dillon, Ray and Eric, were outstanding. They were very professional and really went out of their way to try to accommodate my preferences for new vent placement. I highly recommend Straight Shooter.

Aaron was great! He was knowledgeable and thorough and explained his assessment every step of the way. Other big name companies wanted us to replace our AC unit. The unit is running just fine now. I'm so glad we called Straight Shooter.

Ray and Dylan were awesome install techs. They were very meticulous and clean. You would be lucky to have these two repair or install your HVAC system. I would also like to mention Jack who came out and scoped our house for new HVAC and was able to get us on the installation schedule within two days. Great customer service!

I recently contracted with Straight Shooter on a new heat pump water heater. It was a great experience. From my first meeting with Scott, the owner, who made some simplifying suggestions for my water heater electrical, to Kassandra's help with the incentives to Chuck and Ron who installed the unit to Ken who followed up with me on the operation of my new water heater, everyone was highly professional, responsive, genuine and courteous. I highly recommend this company.

Straight shooter heating and air conditioning too many splits at my house and they worked great. The work was very professional. I am extremely happy.

Everyone I interacted with at Straight Shooter Heating and Cooling were very friendly and knowledgeable. They provided great service, value, and got my ac installation done quickly. Dillon and Ray did the install and they were very helpful and willing to answer all my questions. Will definitely use them again in the future.

From the start when I spoke with Michael upon viewing my home for upgrading my furnace which had gone out, and adding A/C to my 60yr old home they Eric, Ray and Dylan all were competent in their ability to get it done. I had several other HVAC folks come over and basically tell me in order to add A/C to my home I would need to have the Line-set A/C lines run thru the ceiling of my living room! Not an ideal thing to have un-sightly lines thru the interior of the home. Straight Shooter was able to run those lines thru the short attic space with little to no fan fare. Kudos to the all these guys I mentioned, They are the real deal. 👏🏼

I just had Straight Shooter repair my older whole house AC unit that was having issues. The technician was extremely knowledgeable and replaced several parts on my older system for a very reasonable price. I was not pushed to get a new unit or anything like that. I would definitely recommend them. I had no interest in switching to a heat pump so repair was the better option.

Jordan Peters came out this morning and was a wonderful representative of the company. He was kind and courteous while providing my semi-annual maintenance. Enjoyed conversing with this polite employee.

Rich came out today and fixed my leaking A/C unit like a pro! He evaluated my unit and gave us 6 different options so we could decide what we wanted to fix / optimize today. Will definitely work with Straight Shooter again. Thank you!

I purchased a furnace from them august 2025, it quit working friday night. Called to have someone check it. Jordon came to fix it on Saturday from Carlsbad and did a great job getting it done. Greeat job

I had Rich from Straight Shooter come out to our house today after we got an astronomical quote from another company Com**** Bro*). I went over the original quote with Rich because 1) the costs were so high and 2) so much of what they had said we needed seemed excessive. Rich patiently listened and looked at the quote and did his own full diagnostic of my AC system, furnace and my attic/ducts. He really reassured me on what I actually needed vs what seemed like add on sales. By the time he was done and fixed what was a must fix, he saved me over $3,000 today. He also gave me a quote for an air purifier system that was significantly less than the other company and helped me with an awesome duct replacement quote.
I think its rare these days to meet such honest reps and I really really appreciate everything Rich did today to make sure we had a proper HVAC system and kept our budget in mind. I highly recommend this company!

Straight Shooter Heating and Cooling is an excellent company from top to bottom. I’ve had interactions with people of all levels of this company and I have been sincerely impressed by all. They do what they say they are going to do, My technician, Mike showed up early and on time. I was sent a text telling me he was on the way. Mike arrived and explained in layman’s terms what he was going to do. He did it by diagnosing and then repairing the problem. Answered all of our questions. The great part is all this was done for a very reasonable price. Give them a call. You will not be disappointed. Five out of five stars.

Highly recommend Straight Shooter for any and all of your HVAC needs. Mike came out when our AC went out, had it working in no time (it was old and needed to be replaced) , and then helped us go through all of our options for replacement and helped us set up a time to have the new system installed. Rayy, Kenneth, Frankie, and Mario had our old system out and the new system and duct work in a couple days later and did an absolutelyamazing job. They were all super friendly, very professional

I needed someone to service my AC unit. I was having a problem with the condensation pipe. I found Straight Shooter on yelp and decided to call them hoping they will do justice to their name. They didn’t disappoint. Excellent, fast, and honest service. No gimmicks and good pricing. I will continue to service my AC and furnace with them.

I had a maintenance technician (from another company) come out to my house. He told me that our AC unit needed to get our capacitor replaced...it would cost an additional $300+

I said let me think about it. Long story short, I found this company (Straight Shooter) and the OWNER came out and he took a look at told me that the capacitor DID NOT need to be replaced and he did not charge me a dime.

Such honesty is not common enough and I will for sure be using this company moving forward!

Highly recommend for their expertise, experience and character 🙏🏽🙏🏽🙏🏽🙌🏽🙌🏽

I called for a clogged dryer duct and spoke to Ken, he was easy to talk to and was very responsive. He told me how much he thought it would cost and was able to come to my home the same day. He brought an associate Scott who was professional and really nice as well. Also, which I find important, is that they did a really good job cleaning up, when they completed the job. I would definitely use them again.

New update (1/7/2026): I needed to replace my HVAC, contacted a few companies, again Straight shooter gave us a very reasonable quote. Since I had good experience with them for the water heater, I didn't hesitate much and signed the contract. Two days later, Rayy, Kenneth and Johnny showed up on time and completed the work within a day. Great experience again. Highly recommend them

1/2/2025 Exceptional Experience with Straight Shooter Heating and Cooling (yes, they also do plumbing!)

After consulting with five plumbing companies, Straight Shooter was the final one we reached out to, and they truly exceeded our expectations. Scott came to provide a quote for replacing our natural gas-powered water heater with a heat pump hybrid electric water heater. His expertise and honesty were immediately apparent. He meticulously explained the differences between Bradford and Rheem, highlighting why one was more expensive than the other, and ultimately recommended the more cost-effective option with equivalent specifications.
What truly sets this company apart is their deep knowledge of the Golden State rebates and TECH Clean rebates. They handled all the paperwork seamlessly and applied the rebates upfront, making the process hassle-free. Scott's quote was incredibly reasonable—one of the lowest among the six quotes we received. Additionally, he offered fantastic deals to replace our old water valves.
We decided to hire them for both the water heater and valves replacement. They scheduled the water heater replacement within three days and completed the job in just four hours, including the installation of a 240V outlet. The team left the area spotless, with no trash left behind.
Although there was a minor miscommunication regarding the water valves replacement, they promptly returned within a day or two to complete the job. Replacing the old valves was a challenging task, but they handled every surprise with professionalism and without any additional cost. This speaks volumes about Scott and the company's integrity, honesty, and straightforward communication.
Straight Shooter Plumbing is a rare gem in the industry, and I wholeheartedly recommend them for their exceptional service and dedication to customer satisfaction.