All reviews for Electric Bargain Store

My order was received on time. It was just what I wanted. Thanks

With all of the supply chain issues, Electric Bargain Store did an excellent job of keeping me updated on my orders. They returned all of my calls and emails very quickly. Thanks for the outstanding customer support EBS!

I received my order in a very timely manner. I was very pleased with the a/c smoke detectors and the battery operated smoke detectors. I had a total of eight a/c detectors to replace and it took me approximately 2 hours to remove and replace them. Very satisfied.

My order for replacement smoke alarms was promptly and correctly delivered. I have installed the product and it seems to be working fine. The best part is these alarms come with batteries, something I did not expect, making them an even better bargain.

Items I needed were discontinued by manufacturer but EBS had some in stock. I emailed them to confirm they were in stock because the website doesn’t specify. Gotta quick reply and confirmation that they were. Parts were at my house in 3 days.

Received defective unit; contacted vendor and it was immediately replaced, no hassle at all.

I received exactly what I ordered. Same day shipping. What could be better than this?

Product was exactly what I needed! And received them before the scheduled delivery date!

Customer Service was helpful, shipping was as expected. We haven't installed the product yet, still need to paint the buildings first.

My replacement Kidde smoke alarms arrived in good time and were easy to install. No more beeping from an out-of-date alarm (even with a fresh battery).

Fast shipping. Perfect fit with my older style unit baseplate. Great price to replace the 5 expired alarms in my 25yo home. I’d buy from here again.

All things considered, this was a Good experience with this seller. I ordered and received five new replacement hard-wired combination carbon monoxide and smoke detectors. My order was processed and I received it within a very reasonable timeframe. Due to the total amount of my purchase, this order qualified for free shipping, however, I wanted to purchase an additional smoke detector with this order, but did not do so because I would have had to pay a shipping cost to get the additional smoke detector. Once an order qualifies for shipping, it only makes sense that any remaining purchases with that order be shipped without a cost.

They had the items but they are slower than molasses. I placed this order last week on 10/19 and I didn't hear from them until 10/26 when I called them. They said they were sending it out and would give me tracking numbers. Well, I finally got the tracking numbers (they split up the small order) and one was going through the process and finally got delivered and nothing was going on with the other shipment. I called again and it was left on the loading dock two days ago and probably would still be there is I didn't call again. The lady was very apologetic, but the incompetency is unbelievable. I will see if everything was shipped right next week when I can check both orders. Stay tuned.....

Took almost 4 weeks for order to arrive, and then was broken. Took another week for them to agree to issue a refund, for which I had to pay to return the lights first (and eat original shipping cost).
Positive: they do reply (quickly) to phone or email.

Very poor experience. After I placed an order for one 4ft LED linear fixture as advertised for $468 that was in stock. After a few days I'm told my fixture is 10 weeks out. After another week, I'm told they made a mistake and the fixture is $569. They would not honor the advertised price and said I to pay them additional money. Had to cancel order.

Thank goodness for pay pal. I ordered my products on June 20th. after a few days of not receiving a tracking number I questioned them about it and they said they would get it shipped out immediately. Still no tracking number so I questioned if it would get here in the time frame I needed it and that if not I need a refund. They assured they would give me complimentary fedex air and ship it to me. Still no tracking number. So yesterday and the day before I asked them to refund my money if it would not get here on time. and they kept saying they were going to look into it and ship it. They were completely ignoring me. So today I disputed the transaction with pay pal. And since they had not ship the product I was able to dispute for a refund. Electric bargain store refunded my money almost immediately. If not for pay pal I do not believe they would have.

what a joke of a company!!!! do not see how anyone could have anything positive to say about them. calling got a live person who ONLY answers the phone and has no idea what you are talking about other than they will have someone call. i ordered a led light and got an email a day or so later stating it would be months before it would shipped because they had none on hand. how does a company NOT know prior to selling that there are 0 on hand? then i got an email stating i had two days to cancel or i would just have to wait and be out my money. i cancelled the order, got an email stating it was cancelled, and then my card was charged THE FULL AMOUNT! what a bunch of silly little people and a scam of an experience. would HIGHLY recommend you do business with them only if you have an attorney on retainer.

I ordered a BBQ light and the communications on delivery were inaccurate. To add to my frustration, when I tried to return the defective item, the return process was deplorable. No return calls,, just canned emails expressing apologies for my inconvenience. After several weeks of this aggravation, I contacted the manufacturer directly. A live person took the call, authorized return and ultimately repaired the unit. Having said this, I will never buy anything from this company again.

BUYER BEWARE
This company, Electric Bargain Stores, features products on their website that are not available. It was only after I’d put a few products in my cart, entered my credit card info, and hit a dead end in the ordering process that I realized what was going on.
I then called the company and explained the situation to a woman named Ja. She told me the product was not available and promised that the website would be updated immediately. That was on 1/9/24. Out of curiosity, I just checked. The products are still featured on the website nine days later even though they’re not available.
Interestingly, shortly after I finished speaking with Ja I received an email from one of her associates suggesting I consider a different option. Hmmm.
Bottom line: Buyer Beware.

I ordered Juno recessed lights. 6 of them were shipped incorrectly. I have been trying to get the replacements for my client for 3 1/2 months. I returned the incorrect ones and still have not received the replacements. Do not order from this organization. The customer service is atrocious. Everything is through an answering service and email. No way to operate a business

I placed an order for LED lights. The Web site claimed these were in stock and would ship soon. After 2-weeks of not seeing a shipping notification I started calling to learn more about when they would go out. After a couple days of this someone eventually returned my call and claimed the order would ship within the next few days. 10-days later it has still not shipped.

This company is (extremely!!!!) difficult to work with. They use a 3rd party call center to answer phones and that company does not have the ability to look up your order. Horrible communications, no customer service, use caution