All reviews for Cool Ducts Heating and Cooling

Fast, efficient, and they fixed the quack in my ducts!…..

Hard working experienced guys who come ready to work. Very knowledgeable and professional do an amazing job.

Service and installation team are great! They are very professional and know what they doing with even just a phone call. I must say once they show up they get to “Quackin” would highly recommend them to friends, family, and neighbors. 🤘🏽 🐥

Cool Ducts is professional honest and overall a great company. Technicians are friendly and very knowledgeable they don’t leave any job without fixing the issue and they explain what is going on , they are fair with pricing and don’t try and get rich of a job. Give them a call I know that you won’t be disappointed.

If your looking for fast reliable quality work, Cool Ducts is the way to go! These guys go above and beyond to ensure customer satisfaction! The work is done to code and they ensure your safety as well as your family’s. The price i was given for my Furnace and AC was very reasonable and i didn’t feel like i was getting robbed unlike other estimates i had received. All in all an excellent deal!

Nick and his team are amazing!!
Maria is a great scheduler and a super star on getting me on the schedule. She even called me to see if the tech can come out ealirer than expected!! Of course, I said yes!
Whatever you do stay on the schedule and have your phone available cause it does happen where someone can come out earlier!!

I gave them a call for a leaking drain out of the evap coil. He came out not only did he clean out the drain so it wouldn't leak on the furnace, he also checked in the furnace and the ac unit to make sure everything is up and running smoothly before he left. I will be calling them back every time now for ant furnace or AC issues! Very knowledgeable team!!

Replaced our old AC condenser that would occasionally freeze due to lack of old refrigerant. Works better than the old one for sure, and they seemed really knowledgeable, but it constantly trips a fuse. They downgraded our fuse from a 30amp to a 20amp, which to my knowledge there's no acceptable reason to do without at least modifying the circuit. Keeping it on feels like when one has to constantly refill the kerosene in a space heater. They're coming out a second time to come fix it the following week, so best of the situation I guess.

Edit (9/13/2024): they've visited twice since and the thing still breaks.

Zero professionalism- Maria and Nick have chosen not to service our property for some reason. Two weeks after diagnosis and one week after receiving the part they won’t service us. Probably because I called them out on being a shady company.

Save your time and money people. They absolutely hate doing warranty work.

Avoid at all costs. Highly unprofessional. I get our warranty company wants to go with the cheapest option but request a different one if they are assigned to you. Diagnosed our furnace, ordered a part (who knows if it’s even the right one at this point), part arrives and they just show up at our house to install with no appointment. Then they cancelled our job because we weren’t available. Now we have to get our furnace diagnosed again and wait for the part to arrive. We have young kids and geriatric dogs with seizure disorders that need a cool house. The worst part was dealing with their secretary Maria (she said she is also the manager). Voicemails are completely unintelligible. Tons of loud background noise that sounds like kids or TV that she swears isn’t there but suddenly goes away after you call it out. This morning she sounded like she was still in bed when I called and said she would call back. Now they won’t answer calls. We are filing a complaint with the BBB and the warranty company.