All reviews for Stellar Cleaning

Great to work with, very professional!

The founder is absolutely amazing to work with. Very responsive and professional.

The owners and workers really care about details and their clients!100% satisfaction is their model for each client!you won't be dissapointed!

This company was fantastic!!! My place was emasculate I would recommend them to everyone. U won’t be sorry. Tina Palmese ty fellas

With Stellar Cleaning you're getting a team of people who truly care about the service they provide regardless of the size of the job!

Would not ask for any other company. I am so amazed and pleased .I would recommend to all of my friends and family. Trust and commitment will always be recognized and beyond expectations. Thank you!!!

Shawn and his team are by far the best in the business. Professional and amazingly thorough!! Definitely recommend them to everyone!

I’ve used this service several times for my rental clean outs. They’ve always been on time and do a good job and even helped with some details I never thought of. One of these days I’ll get them into my own house to clean.

As a portfolio community manager it is so rare to find a great vendor. These guys are great and they make me look good! Very reliable!

They are on time and do a great job. Dustin really puts his all into it. They go above and beyond and are always pushing to make it better for their clients.

My building uses this service for cleaning the hallways, elevators, etc .. There are a lot of air b&b’s so the place can get very dirty very quickly and Sam is very nice and always does a great job with a smile on her face! She is very appreciated here! :)

Stellar Cleaning is hands down the best business I’ve ever used. Shawn and Dustin are the most professional and down to earth people I have ever met. If I could give more than 5 stars I would!

From Forestpark1 community in Dunedin Fl
This review is from one of the directors in this community.
This my comment on the negative review posted here!
Steller is a great company that
provide janitor service & light
maintenance service. Some
owners don’t see all that they do
besides janitorial services. Steller
also provide Associations with
light maintenance jobs (like
replacing down sprouts, adding
dirt to condo area 604, replacing
light bulbs, etc.)
which unfortunately does not
show up in their daily report that
condo owners would see. Their
annual contract dollar value is not
increased with added light
maintenance jobs. We disagree
with others that think that they are
gouging or not doing their job.

Shawn Rigby and Stellar Cleaning surpassed my expectations. They’re attention to detail is very impressive! Even if you have a current cleaning service like I did you should give Stellar a chance to show you their level of quality. They impressed me and I know that they will impress you too!

I wanted to write and express my deep appreciation for the deep clean of my home in Westchase, Florida. The service was outstanding, exceptional, reliable, dependable, and extremely professional. Your office was my third attempt to find a good house cleaning service. The experience with your company was very friendly, knowledgeable, and answered all my questions. The call resulted in making a house visit to assess my needs and to sell a plan of action. Was very knowledgeable, very direct and had great communication skills to explain what, how and why certain services were needed. I immediately agreed to your services. Stellar Cleaning arrived at my home on time, and immediately surveyed the work and began to do the deep clean. They worked as a team and had a very positive attitude. They worked diligently and continually asked questions to clarify what we wanted. They then followed up to make sure it was exactly what we wanted. Because of all these factors, I have recommended your services to several people. This team at Stellar Cleaning are a real asset. I truly appreciate everything you did to make my mom in laws move out even easier on us all.

I live in Forest Park Condominiums. Have a concern about your services. This morning two employees arrived at 6am. It was still dark outside. How could they see what they are doing? Not the first time this has happened. Were here less than 10 minutes. I believe we are getting shortchanged with your services.

They quoted me a price and agreed to come on a specified date. On the first clean only one of the cleaners came in almost an hour late wanting to check out the supplies he might need. Went out to his truck and never came back in. Instead the text message came from the coordinator saying they ran behind another job and do not have time needed to do my property that day. Offered to come on another day instead. I was furious beyond words! Told them I will contact them back once I calm down from being stood up with no notice especially when the cleaner did show up! Did not want to text or talk incase I say something I regret later.

My mistake was I did contact them again few days later. They sent in a teenager to clean my home. That kid took over 5 hours and even then she wasn't done. She had to call another cleaner, same age, to help her out. Together they somehow managed to complete the task. After they left I noticed many flaws. Considering the cleaners were teenagers I overlooked those thinking they will be able to do a better job next time since I now have them on a biweekly rotation. It was wrong of me to make such an assumption.

When making the payment online I noticed I was being billed for more than what I was quoted. Texted back and forth to figure out the reason. Since I had already utilized the service I did pay what was being asked even though I did not agree with their reason. I shouldn't have paid. Another mistake.

Two weeks later on the appointed date, the service was cancelled yet again for some unforeseen reason!! I made sure they know it is their second time canceling on me on the day of clean and the third time I will cancel them altogether since they had gone ahead and sent me calendar reminds for next many months. They promised they will come next week.

By now I was just curious to see what they would do the third time. As expected on the day of the appointment the text came in canceling for the third time saying their cleaner had to be taken to the hospital with a broken foot, therefore they cannot come the third time either.

Obviously I cancelled their service after this. Do not recommend it. Highly unprofessional.
.................
Responding to Shawn's explanation below....

Shawn, my house was being cleaned regularly and you yourself agreed I did not need that initial deep cleaning. As for garage and patio cleaning, it was discussed at our meeting and you quoted the price knowing about these requirements. Yes, it is needed at every clean. I did not ask your cleaners to do anything that was not previously discussed.
Yes, it is unfortunate that we are going through COVID phase but we cannot blame everything to COVID. I really am sorry about your employee's foot. I hope he/she is feeling better. I do not ever leave any negative response especially for a small business but this time your business caused me problems three times. Now that I had time to think it through, thought you should know about it.

Scheduled a deep cleaning appointment for 01/29/2023 at 1:00pm. I even called on Friday, 01/27/2023, to confirm everyone was on the same page. I was told they don't usually schedule appointments on Sundays (although the online calendar allows for weekend appointments) but it would be kept as planned. The gentleman even went as far as to say we need to "declutter" the house to make it easier for the cleaner. Needless to say, the cleaner never showed. I called at 2pm and then sent a text to Shawn Rigney. Mr. Rigney stated that the cleaner was "delayed at a previous job that took up a good percentage of her time". Why did I have to reach out to him? If in fact the cleaner was delayed, why wasn't I contacted or advised of the delay? Mr. Rigney further stated "Do you have availability if she's able to start at 5:00pm and work until completion?" I find the entire situation very suspect and unprofessional. Mr. Rigney should have been more proactive with his service and updated me with any delays. The client should not have to call and then reschedule the appointment on the fly. I understand its not easy to operate a business nowadays, but honesty and integrity goes a long way.