All reviews for Sears Appliance Repair

Knew exactly the situation. Knew exactly what to do. Solved within minutes. Very knowledgeable. Excellent customer service.

Chuck was great. Very nice and professional and the repair work was done quickly.

Emmanuel was here between the scheduled time and kept me abreast of everything that was taking place. He exchanged the parts, cleaned up his mess and departed when in a timely fashion. It was a pleasure to have him assisting me today.

Jerel was amazing! He knew exactly what my issue was and fixed it quickly! He was also very nice to talk to.

Technician was outstanding answered every question I had and fixed issue with our washer. I can't thank him enough for his hard work and expertise.

Needed water line repair for refrigerator.
Replaced immediately after part arrival.
Saul, the technician was friendly and very professional .

Efficient and professionally completed the job my microwave is fixed!

We have had home repairmen in our home many many times over the years.
None of them could compair with the individual”Gentlman” you sent today.
He was polite listened and very respectful and new what he was doing and did his job very professionally

Steve was extremely knowledgeable and recommended appropriate solutions. The parts price was very surprising and significantly more than the corresponding parts through Sears Parts Direct

Came at a good time. Didn't have to wait all day. Very patient and nice .

Isy was kind and very knowledgeable about dishwashers. He diagnosed the problem quickly and explained everything to us.

I greatly appreciated the courtesy heads up phone call with an estimate of arrival time. Both technicians did this. They were clean and polite. Definitely assets to your company.

Very pleasant, did an excellent job and I have heat‼️‼️

Jerel was amazing. Came to swap one part on our dryer and just by listening to it he was able to diagnose other potential problems. It now sounds and runs perfectly.

Saul was efficient and on time for the appointment.

I sent a photo of my icemaker problem to the AI customer service agent, and the photo was never sent to Saul. If the photo had been sent to him early, he could’ve ordered an icemaker replacement and had the maintenance cared for in one trip. Instead, he diagnosed the problem, ordered the replacement, then came back about 1.5 weeks later with the replacement part.

From stat to finish, I was impressed by the knowledge and professionalism of our service tech, Isadore. He was very respectful and kind and a pleasure to have in my home. He dectected and fixed my issue in record time. Thank you!

Jerel was very polite and very professional. Explained everything he did.

Our repairman Steve took over 2 hours to fix our Electrolux dishwasher. We had two other service calls from Electrolux directly and they could not fix it. If we need any other repairs for other appliances we will absolutely insist on having Steve.

Great experience with Charles. Came on time, got right to work and was straight with us that it was time to get a new washer. Friendly and experienced. I will call Sears again for appliance help.

The tech was great that's who gets the 5 stars but I didn't need a repair just a tune-up and I was charged $139 dollars that's ridiculous I paid twice the price.

Chuck was courteous and clear about what was wrong with our appliance and explained simply enough what work needed to be done. The resulting repair was easy and Chuck narrated each step so I would understand. I had reached the end of my expertise on the issue quickly, so it was great to have a knowledgeable and experienced technician arrive so quickly!
Making an appointment on the website was simple and the reminders via text allowed me to track where I was in the order of the day's service tickets. Will continue using Sears Home Services, for sure.