All reviews for Boucher Energy Systems, Inc.

Installing ductless AC/heat mini splits was the best 5-figure purchase I have ever made. Boucher was excellent to work with - Tina super responsive by email to coordinate; Joel with a reasoned estimate; the installation crew like a pit stop at the Indy 500, installing 4 zones and an external compressor before you could blink. Joel presented a few options based on our budget and needs whereas other contractors pushed for one option based on what they most often do. There was some uncertainty about the electric panel connection, but they figured out a solution without having to cram in a subpanel.

The Mitsu units so far run quietly and are easy to clean. My first electric bill with some extra hot days (mid-May through mid-June) was comparable to summer bills in the past. My guess is we ran them all day for half or two thirds of the monthly period. The wi-fi app leaves something to be desired but is still convenient and (from what I understand) still ahead of the game. The programming by zone feature is unsightly.That said, I hope the app gets some improvements in the next few years.

The MassSaves and HEAT loan process were mostly smooth. Tina was helpful in walking through it and submitting our rebate for us. Our only frustration is with the MassSaves rebate program (not Boucher Energy Systems) being delayed for "quality control" reasons, so we're still waiting on a few thousand back even though it's been well over 8 weeks.

I highly recommend Boucher E.S. and will be using them for our HVAC needs in the future.

We’ve used Boucher twice over the last few years. Once for a new central installation and more recently a mini split installation in our workshop. They were prompt in providing a very reasonable quote. They’re workmanship is outstanding. We highly recommend them!!

The team at Boucher Energy are some of the most professional people I have ever had the opportunity to have perform service work done for our home.
They installed a new HVAC system which is much more energy efficient then the original system, and works wonderful.
I would highly recommend Boucher!

From the initial contact, the design and quotation process/options, our extensive question/answer, installation and of course help with the MassSave program details, Boucher Energy has been excellent in every aspect. We would thoroughly recommend them!

I can always trust the work from the team at Boucher Energy Systems
They have been to my house multiple times for new installs and maintenance. Every worker takes pride in the work they are doing and that shows.
A+++++

My wife and I have been working with Boucher Energy since 2011 when they replaced our 1970's era heating system with a current system that literally cut our NG usage in half. More recently Boucher came and installed central AC and true to Boucher history they were fast, clean, and thorough with the install. We have had nothing but great experiences with Boucher Energy and we would highly recommend them to those looking for high quality HVAC installs and maintenance.

Boucher Systems installed both our retrofitted central air units via American Standard equipment and our energy efficient heating/hot water new system via Viessmann Boucher from first walk through and estimate of costs via the owner to the preparation for installation via the office staff to the two day installation of each was seamless and professional. This included shepherding the rebate process for us post-installation. We have had no complaints about operations of either energy unit and have when asked recommended the company to our neighbors and friends.

Boucher energy has been servicing my heating and cooling needs for many years! At least 18/20. They just finished installing a new furnace and all the parts that go with that. And Tina in the office helped me to file paperwork for rebates and all that goes with that. They have always been professional and courteous. Let Boucher be your number 1 for your needs and you won’t be sorry. Yes my last name is Boucher, but no relation at all!! All those years ago when i was looking for a company I looked through the phone book and found them. And how could I go wrong with a company with the same name as I have!!!!

Very impressive. From the moment the process began the team at the office was on top of scheduling and communications. We had some setbacks on our end and they were gracious and accommodating about it, as though that had been the plan all along. When the day for installment came the crew was warm, efficient and professional. We were impressed by the job they performed, but I was equally impressed by the care they took explaining stuff to my older father, the respect and kindness they showed towards me, and the sweet interactions they had with their self appointed job foreman, our dog. You expect to have to sacrifice care and kindness for professionalism and efficiency, that was not our experience with Boucher.

It was time to replace our 21 year old Central AC system so I reached out to 5 contractors for quotes. For some it was a 5 minute visit and a quote to replace exactly what we had. For Joel Boucher of Boucher Energy Systems it was an involved visit, taking measurements, asking questions and offering options. Our second floor was originally configured with not enough return air ducts. Joel offered a simple solution not conceived of by any of the others. Joel also carefully explained the difference between traditional central air conditioning and a heat pump system and why he liked a heat pump system better for our situation. He also explained the Mass Save 0% financing and rebate program. I promptly received Boucher’s quote and had several questions. The questions were answered immediately and professionally making the decision to choose Boucher that much easier. Preparations for the installation (paperwork for financing, scheduling and placement questions) were all handled promptly by their office assistant, Tina. On the first day of the installation their crew arrived promptly and got to work. Matt, the technician in charge, listened to my preferences and carefully answered any questions that I had. The bulk of the work was completed on day 1 and at the end of that day the work area was cleaner than when they found it (they even removed the accumulation of leaves that were behind the old unit). The installation was complete and the new unit started by noon the next day. Upon start up we noted a harmonic sound coming from the unit. Matt suggested a solution and came back later that same day with the Steve the Installation Manager to resolve the issue (a simple fix). Follow up on the paperwork for warranty and rebates by Tina was prompt and thorough (she even responded to an email on Saturday when I asked a question). Replacing an HVAC system is a large undertaking. Boucher Energy Systems made that process easy and seamless.

They were professional from the first appointment. Very thorough in understanding our needs. They came up with a comprehensive solution. Their installation was fantastic. They had all the paperwork organized after completing the job and were extremely methodical in guiding us through the inspections. All the town inspectors mention what an "excellent job" they had done. We are 6 months into the installation, the system works very well. We are saving money. It is extremely energy efficient (we really wanted a low carbon solution) and state of the art.
We looked at several vendors and contractors. No one came close with the solution or the professionalism.
They are absolutely the best in the area. We went through at least 6-7 teams to come up with a solution for us. NO one came close to what we got with Boucher Energy Systems. We do not intend to work with anyone else after this experience. A+ does not quite say it!

This is my second project with Boucher Energy. They are thorough, knowledgeable about heat pumps (rare to find among HVAC firms these days) and great to work with. The installation went smoothly and the team was efficient and careful in the work. I highly recommend them.

Boucher Energy did a compete upgrade to our home’s HVAC system and they were outstanding. The planning and installation were both completed by top notch professionals and I could not have been more pleased. And on top of it all, they were great people to work with and have around the house for the seven days of the project. Five stars!!!!!

I had my old Waterfurnace geothermal furnace replaced with a new one since fixing the old one would have been very expensive. Boucher installed the new one in a couple of days. They were very professional and everything was clean and tidy. The duct work that ties the furnace to the existing duct work was properly sealed. It all looks great. They did an awesome job. I'm extremely satisfied and work recommend them to anyone.

Joel and the team at Boucher were great. From easy and thorough communication to their installation crew taking the time to do an amazing install and cleaning up after themselves. Everything came out great.. Highly recommend using Boucher for your HVAC needs.

I have been a Boucher Energy customer for over 20 years. They consistently provide top-notch service. Their technicians are well-trained and come equipped to fix any issue you may be having. They recently completed a American Standard central air replacement project at my house and we couldn't be happier with the new system and professional installation at competitive rates.

We have been a loyal customer of Boucher Energy Systems for many years, starting with a heating unit which included domestic hot water. Years later we added two, thru the wall, A/C units.

The latest addition was to install A/C /Heat on our porch, turning it into a 3 season room.
The crew arrived on time, went over the installation with my husband and started work. Everone wore masks and shoe coverings when entering the house.
We chose Boucher the first time because of their reputation, and they have not disappointed us. They are always professional, the installation is a show place, they use highly efficient products. The crew was polite and they clean up when finished.
We continue to be pleased with all aspects of using Boucher Energy Systems.

Boucher Energy has been meeting all of our heating and air conditioning needs for over 15 years now. They have earned our gratitude and respect as one of the finest vendors we’ve ever dealt with. They gave us superb advice when we needed an entirely new home heating and hot water system and provided thorough and dependable installation. When we decided to install a whole-house central air conditioning system, Joel met with us and he and Steve Taylor helped us select exactly what we needed. And, once again, the installation was reliable and precise.

The Boucher service team, led by Steve Cammuso, is absolutely outstanding. Over the years they have given us superb, conscientious, and careful scheduled maintenance. The equipment they recommend and install is top-notch. But everybody knows HVAC issues can pop up unexpectedly. Boucher excels at providing prompt urgent maintenance whenever needed.

What makes them great? Here are a few things I’ve noticed over the years:

**Their employees stick around, and new specialists are well trained - Dan and Justin have been with us from the start. When it comes to heating and cooling, they’ve seen it all. Every single new employee we’ve seen over the years has been trained to follow in their footsteps.

**They’re well organized and responsive - Like all successful businesses, they’re busy. But Tina does an amazing job in the front office. She provides a prompt, clear response to every call. And Boucher people are considerate of your home and property. They’re always neat and leave the place clean.

**They take pride in what they do - They feel like they’re the best in the region and I can see that they are motivated by that. Every homeowner knows that HVAC technology has been changing in recent years and you have to keep up with it. Boucher does so. They are right up to date with the cutting-edge stuff. At the same time, they also know how to figure things out like people did in the old days. There were two times over the years where we thought we were going to need a major repair or new equipment, and - once, Dan, and another time, Justin – stuck with it and wouldn’t give up and figured out something that they replaced or adjusted - and we were back in business.

Once you get started with them, you’ll stay. They install the best equipment for your needs and budget. And they value your business and take care of you.

Boucher installed an air source heat pump solution as a replacement to my ageing central AC system. I had high expectations after they had been strongly recommended to me by 2 people had similar projects done by Boucher. They did not disappoint. Working with them was a very positive experience. During the quoting process, they were well-informed and responsive and patiently talked me through a number of options. Their pricing was competitive (I received quotes from 3 other companies), but Boucher came up with the most practical and well thought out engineering solution. The install was completely seamless. It was performed on schedule and everyone on the install team was courteous and neat. System operation was patiently explained to me.

Boucher personnel work efficiently, quietly and explain the what and how it is going to be accomplished. They are professionals through and through.

I had a Mitsubishi split air conditioner installed by Boucher Energy over 13 years ago. Never needed any maintenance in all those years. It finally broke down late last summer. Since the Mitsubishi unit performed so well, I had Boucher Energy installed a new replacement Mitsubishi system in July. This time I asked for a heat pump instead of just an air conditioner for the replacement, so we can have heat in the winter. It will work as a hybrid unit with my existing oil heating system. The technicians did a very professional job on the installation. The new system works even better than the old one. To our amazement, this new unit is able to provide air conditioning to our up-stair bedrooms (we have a split-level house). Needless to say, we are extremely happy with this new Mitsubishi system. Hope this new unit will last over 13 years without maintenance, similar to the old Mitsubishi unit.