All reviews for Urban Heating & Cooling

We called, they came out the next day. They put in a new furnace the day after. Very good job, the installers were very nice to speak with and helpful setting up a new smart thermostat. Great company and great service!

Excellent service!

Very decent and very professional!

Everyone there is great and does amazing work especially Josh

Kris is the best he is very good with many years experience and super nice guy, most importantl he is honest I highly recommend

Had a very good experience with in the recent cold snap with your company , had a very knowledgeable technician come and get our heat back on in a very timely fashion. Thank you very much and I will definitely recommend to family and friends .

Had Urban Heating install my furnace. Great job. Installers were very friendly and professional. Very happy with the service. Highly recommend.

I am thrilled. I left an e-mail request on Urban's web site. Half an hour later, a courteous repair man was at my door. Problem solved quickly . Good price. I made a good choice.

Urban Heating and Cooling took care of the installation of all heating/cooling components for our new home construction. Excellent service, reliable and easy to work with. They installed an air conditioner over 20 years ago in another home and were glad they were available this time too. Thank you once again to everyone at Urban - especially Kris, Ryan & Steve!

I had another company come out to repair my furnace on 4 different
occasions. The problem did not go away in spite of putting in many
new parts that did not solve the problem.
When Ron Mclean from Urban was called he spent some time on the
problem and finally resolved the issue and I now have a furnace that
runs perfectly again. I have never seen a technician with such a fine
work ethic and determination to solve a problem that other companies
could not. I am not only grateful to this company on their superior skills
but will confirm they will far exceed your expectations.

Urban Heating responded promptly when we needed a speedy replacement of a broken hot water tank. The serviceman was excellent. He installed the new hot water tank quickly and left the work space with no garbage left behind. We have used this company for over 25 years and have always been pleased with their outstanding service. Thank you once again

Very quick to respond. I had a leak in my furnace and they showed up the next day to replace it. Very reasonable rates. Seems like a family run company which i always support. Everyone was professional and so far had no issues. Everyone was polite that i spoke to.
Definitely recommend Urban for furnace replacements.

We dealt with Kyle, he was professional and friendly. He came out 2 days before our appt. because in his words, ",It was too hot to be without a/c and he was in the area. We have a geothermal unit and not everyone can work on them. Thank you Kyle!

Kyle came out this morning to fix my heat pump. Kyle made me feel confident that he is going to fix it where others couldn't. After couple of hours out in very cold weather, hooray 🎉, it was fix. Kyle was very professional and respectful. Nothing but high rating for this company. Looking forward to working with them again.

Urban heating and cooling replaced my heating and cooling units in my residence and i want to share my object review with you all.
Urban heating and cooling did my old house 17 years ago and we never had any issues weather it was customer service or technical.
my experience with Urban turned from business to personal due to the personal touch from the ownership and staff alike.
as such after all these years i called Urban and requested a quote for my currant residence and to my surprise i received the best service and price with warranty i know it is solid.
so i will always patronize Urban Heating & Cooling for the mentioned above.
Thank you Kris, Ryan, Steve, Josh and the rest of the staff it is always a pleasure to deal with you- personally - and don't change anything just stay the same and people will patronize you
The job was done as promised no hidden costs and very honest and reliable .
Joe & Najwa Kais

Excellent service very friendly and knowledgeable installers would definitely recommend

A few weeks ago you may have noted that I wrote a review on Urban heating as I was becoming frustrated with an installation that took place 2 years ago. I have to say that after I reached out to the Urban team they responded as quickly as they could. They came out to the house and quickly corrected the situation and got me up and running. Great follow up and a real positive experience.

Thanks

These guys are very unprofessional,with the owner leading the way,they do not complete their jobs, do not deal with them,you will be sorry,dont let them in your house

Well my daughter is still waiting for them to actually do some work they stay for an hour then don't show up for weeks. This company is a joke and I'm sure all these reviews are bogus.

I used this company to install my NEW furnace and A/C with 10 year warranty August 2016, call on Feb.23 2018 due to condensation problem in my furnace, the lady pick up the phone and take down all my information,week later some guy called me to booked appointment the week after at1:30pm, it is okay and I wait, on the same date of the service the guy called me around 12:00pm say he won't able to make it, he will call me the next day to set something up, that call never come, after years........end up used different company fixed it,
They are small company only 3 or 4 person works there, the Dad, Son and some other guy smoke like its no tomorrow. YOU CAN NOT TRUST THEM WHEN YOU NEED SERVICE.
The lady who will pick up the phone (the owner's wife I think) always gives you a run around.
We put this post out to let every one know our bad experience with this Urban heating and cooling.

Wrong main gas valve installed..should be slow opening not fast opening. This error compromises all seals and heat exchanger. Had to replace the furnace. Very rude on phone..since they must enjoy adding insult to injury. Any HVAC GUY should know that mistake could have blown up furnace. Not cool to witness blowback. Jeez