All reviews for Affordable Appliance Services

They are ok

We bought a Frigidaire Gallery side by side refrigerator in July. Recently the ice maker stopped working. First repair company couldn’t fix it. Had to set up another appointment with a new company through Frigidaire. The tech was able to diagnose what was wrong, and was able to fix it (evidently there is a bulletin about the issue). Got it repaired and it’s working. The only issue I had was the tech was here outside the time window they stated. A little communication would go a long way.

Honestly, I think they did a good job servicing my dishwasher in a somewhat of a good time frame. Parts take time to come in and no one wants to wait when its an appliance frequently used household item. All things considered, its fixed for now and my repairman was great! That's all u can ask for in a warranty program.

Initial communication for my warranty job was good. They were a no-show the day of so around 530p I contacted my warranty company, Electrolux for my Frgidaire French door unit, to simply get another appointment with another provider. It wasn't until the warranty company was unable to reach them for status, that I got a call back..shortly after from AA. With a 9-hour service window a little customer service goes a long way. It should not matter how long after 5:00 p.m. it was. Dispatcher stated that the technician had a flat tire. That's not for me to determine true or false but I felt the need to include it. I wish you better luck

After purchasing a brand new washing machine it showed up with damage. The original dealership would not return my calls. I filed a warranty claim with the manufacturer and they recommended Affordable Appliance Repair. The technician who arrived at my home was professional. However, he wrote the warranty claim in an inaccurate manner. I reached out to Affordable Appliance Repair for clarification and they refuse to answer their phones. They did respond to email but denied my request for a return phone call. Horrible customer service. Will not use again.

Wish I could give 0.0 stars
Frigidaire was going to have this clown company come out to do warranty work on a refrigerator.
I contacted this clown show of a company the day before to confirm the appointment time
But the next day they were a NO SHOW.
No call from them … nothing
Now they won’t answer my calls
Avoid this place. I’m very disappointed with Frigidaire in making me have to deal with them .

Do not use them!

Do not use this company

THE WORST appliance repair service ever! Their staff are unreliable and unprofessional.

By far THE MOST INEPT appliance repair "specialists" ever. Consumers deserve much better.

This company was a no-show, with no communication about the missed service call.

They don't call you when you leave a message. They lie when they are FInally showing up and don't! No phone call nothing! I was given them thru American home shield. I am furious!!!

Frigidaire had me call them , said they would be here between 9am and 12pm. No show ,no call. Just what the reviews say.

These people are the absolute worst. When they say that they are going to call you or show up for a job during a specific time frame, they not only don't show up on time they don't even bother calling. Also, they insulted my friend in the most snarky way for identifying as non-binary. If I could give these ignorant & unprofessional jerks a 0 rating, I absolutely would. Please boycott this business.

Horrible experience. Dishonest and unprofessional. Wouldn’t return calls or messages. Lied about showing up for appointments through Frigidaire. Avoid at all costs.

This is the worst appliance repair company on the planet! They do not know what they are doing and the staff is awful. STAY AWAY. Call somewhere else

So far, horrible experience. Stove has been broken for 4 days and Bosch told me to call them, scheduled to come out at 3pm today and just told my husband he can only be there at 1pm. While we are both working. So unprofessional.

NO-SHOW. And no communications initiated by the company during the 8am-5pm (9-hour) service window they provided when scheduling the appointment. At 4:15pm I received a call from a technician who said he "picked up my job from a group chat", "he's not the original technician" and that he can't come today but he can come tomorrow. I cannot be here tomorrow. I've notified Electrolux warranty service and they are submitting a notice to their Market Manager regarding this poor service.

I have a washing machine warranty from home depot/allstate/square trade. I filed a claim and was given an appointment day and time. I was sent a box of parts and recieved them a day ahead. My appointment was between 9am-noon which was a no call no show. I had to go through live agent chat to get this repair places phone number. I called no answer couldn't leave a message. Finally got through about 1 30pm. The lady said he's running late and would be over. I had to have someone at my house so I could take the dog upstairs and stay with him that person had to leave at 12 30. So my 82 yr old mother came over. She can't handle the dog so she let the repairman in. He goes in the basement 5 mins later he comes up tells my mother they sent the wrong parts. I gave the error code when I called in my claim so they didn't send the wrong parts. Then he goes outside and calls me and says they sent the wrong parts I said how I gave the error code he said he didn't know. Then I get an email from warranty place my claim was denied! The repair man said there was physical damage. They said he took pictures. I can't get the report or pics or even told what the damage is because the only thing it could be is that the back of my washer needed wiped down. The repair man lied to my mother, me and the insurance place. All the hassle I've been going through the past 2 weeks because of this is ridiculous. I don't know why people have a job but don't want to do it. This repair place is the worst ever and I don't like giving bad reviews. This places deserves for me to be honest unlike them. You should be ashamed of yourselves. We as customers rely on people like you to be decent and fair and trust you to do your job. I'm so disappointed and disgusted with this place. Also the insurance place doesn't seem to care that you lied. Because of your lies im fighting a losing battle waisting hours out of my days trying to get this resolved. I gave 1☆ and you barely deserved that. How do you people sleep at night?

Absolutely horrible service. I have been waiting a month for my “parts to come in” since the initial diagnosis of my fridge. They told me that my parts were on back order and that they’d see them next week. Well, that week came and went as did three other weeks. I’ve tried calling and leaving messages with me being essentially ghosted since then. I understand parts go on back order as i’m in the automotive industry. But if you DONT KNOW when parts are coming in, just communicate that with the customer? Frigidaire are the ones who set me up with this company to service the warranty repair on my fridge. I asked them if the parts were on back order in any point in time and they told me they never were. I have never experienced worse service, and customer service than this. No one would answer my calls or voicemails until i reached out to Frigidaire themselves and had them call this bogus company. After multiple false promises of the days my parts would be delivered, someone FINALLY called me and asked me to confirm my appointment for the next day (July 11). I told her “I had no idea I even had an appointment tomorrow? Did my parts come in?” She told me they had so i told her i’d absolutely take the appointment. She told me someone would come to my house July 11 2025 to service my fridge between 8am-5pm. I called my dad to see if he was available to be at my house all day until they showed up so he cleared his schedule to be there. Well no one ever showed up! Lol. I called at 4pm July 11th to make sure someone would still be here today and they promised they would be and that the technician was just running a bit behind schedule. She said they’d be there between 6pm-7pm. So here i am. Waiting. It is now 8 pm. I have been sitting here since i got off work waiting for this jank company to show up and do what they promised to do and unfortunately it is likely not happening. So I will likely go another month without a fridge or have to go buy another one (because everyone has an extra 700-1000 dollars laying around. Right?). They have completely waisted my time and are the absolute WORST. I was so impressed with them when they came to diagnose my fridge but clearly it was all a facade. They’re scam artists. I called Frigidaire and reported how terrible they are to them and requested that they take them off their warranty list for the pittsburgh area. Unfortunately I just got around to reading the other reviews on here and probably wouldn’t of wasted my time had i’d seen those first. I have filed a complaint with the better business bureau and will continue taking it up the chain. What is the point of wasting peoples time? If you were never going to show up and just no call-no show me just say that. I’ll find an actual, reputable company to do the repairs or just have Frigidaire replace my fridge. If you’d like to reconcile this, reach out to the number i have on file and i’ll delete this review. Until then it’s staying up to warn people of the behavior. IF YOUR WARRANTY COMPANY TRIES TO SCHEDULE THESE PEOPLE, REQUEST SOMEONE ELSE. Please take it from me -Someone who is extremely unhappy and has time on their hands to try to get this resolved legally. Thanks.

Stay away from this company at all cost. The secretary for 1 is the trashiest more unprofessional person you’ll ever speak to on the phone. The techs just come whenever they wish, so don’t expect a phone call with an arrival time.these people are worthless