All reviews for New Creations Custom Kitchen and Bath

Awesome Experience with Bathroom Remodel – After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy Faust and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting….so many decisions for us, but they delivered exactly what we asked for.

We couldn't be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way.

We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations…we would do it all again!

This review is for the kitchen remodel Roy did for me in 2008 and the master bath remodel in 2011. I left 2 reviews on Citysearch for the jobs well done. However, Citysearch is going out of business and Roy asked me to migrate my review here. So, on to the review.

I met Roy at the 2008 Home and Garden Show. He was just starting his business and I took a chance on his company. I think I was his 3rd customer. He had no showroom back then. He was showing me samples out of the back of his truck. But that didn't matter. What mattered was that he did an excellent job. I had a very specific vision of what I wanted for my kitchen, such as stainless steel back-splash and kitchen counter on stands instead of toe kick, and he made it happen. I really love my kitchen.

I only had enough money to remodel my kitchen in 2008. Fast forward to 2011, I saved up enough money to remodel my master bathroom. Again, I was very specific about my bathroom design and Roy made it happen. This time, my experience was even better. At the beginning, we had a meeting with all the trades people in my bathroom. Tile expert, electrician, plumber, carpenter, Project Manager and Roy all crammed into my bathroom discussing how to implement my design. The plumber was telling the carpenter how he needed the tub support framed, and the electrician how much power he needed for the heater and water pump and the tile expert where he needed access panel to get to the pump. They had everything planned out before they even started. This was no fly by the seat of your pants operation. The PM made sure the project was done in the right sequence and on track. I was able to track the project progress online and the PM was very good at updating the progress. I also got CAD drawing laying out precisely where they were going to drill holes on my tempered glass counter top to mount my vessel sinks and tall faucets. That was very reassuring.

This project ran a little longer than expected due to scheduling conflicts some last minute changes we had to make on the fly. Design changes are inevitable when remodeling. You never what you are going to get until you rip off the dry wall. Roy's team met all challenges and worked around pre-existing plumbing and framing. In the end, I think I ended up with 95% of what I wanted. But the result was so stunning, I totally didn't remember the 5% I didn't get.

Both of my remodeling experiences with Roy's company have been great. I give New Creations 5-star rating and 100% recommendation. You don't h ave to take my word for it. Talk to Roy. Let him show you what he can do for your home.

High-end kitchen with reasonable price! – When I started out my kitchen venture, I was skeptical about doing business with contractors. I've heard numerous nightmares about the outcome of the kitchen, let alone its financial impact that causes to a family. As a REALTOR, I know the importance of the kitchen for resale purposes, specifically, if the outcome was not favorable to prospective buyers. Hence, I vigorously did my due diligence by taking quotes, monitoring contractor's response, conducting reference check, et al. I am very pleased and satisfied with making the right choice by hiring Roy and his crew. Roy provided his expert opinion, provided guidance, and communicated with me throughout the entire process. Importantly, he stayed within the allotted timeframe. Roy, thank you for adhering to those dates! Needless to say, I continue to recommend New Creations to my friends and family. So, if you want excellent customer service, quality service, high-end look and not break the bank, hire New Creations! You will not regret it!

Amazing results AND EXPERIENCE. Highly recommended!

As a first-time home remodeler, I was surprised at how emotional the whole experience can be. You're handling countless deadline-driven decisions, surprises, expenses and strangers in your home. Yet somehow, thanks to the great planning and communication of Roy and Troy at NC, I can genuinely say that I did not stress out one bit. Not only do they offer a stellar service--my kitchen is stunning--at a very reasonable price, but they bring a whole lot more to the table. They are genuine, creative, trustworthy people who are passionate about what they do, and are deeply committed to the homeowner's positive experience. Every question or concern I had was addressed completely and in a timely manner. Every potential setback was met with problem solving and positivity. I cannot recommend them more enthusiastically!

Kitchen Remodeling - Let Roy lead the way to success!. I first heard about New Creations at a local home show in Austin, Texas. I was a little hesitant about using a contractor that I found in this manner, however decided to give him a chance since our experience with other contractors had not produced any promising results. When Roy Faust came to our house for the first time I was immediately impressed by his professionalism, unique ideas and enthusiasm. By the time he left, I was convinced he was the perfect guy for the job, however his positive referrals sealed the deal. Throughout the project he lived up to my complete expectations: - Roy was easy to access - Always willing to come on site at a moments notice - Flexible and open to changes throughout all stages of the project - Came up with fresh ideas with an eye for detail - Managed his crew and made sure they produced quality results - Most importantly, finished the project on-time. For anyone that is ready to take on the challenge of kitchen remodeling, I highly recommend Roy Faust to lead the way. You won't be disappointed.

New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.

New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.

Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.

The project moved fast and they limited the time that we were without electricity and water - this was much appreciated :)
We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!

About two years ago we finally decided to remodel the kitchen and wet bar in our 1985 home. My sister recommended Roy because she had used them a few years prior and had been very happy with them--design, buildout, materials and standing behind their work. They helped us design the new kitchen, then helped with selection of marble countertops, flooring, cabinet materials, appliances and lighting. Because of a good reputation with the City, our permitting sailed through, inspections were a breeze and the project was completed on time, even with our change orders, just before Covid hit. Since then, Roy and his subs have been responsive in coming out for minor additional work we have requested. Good people and good work. Highly recommended.

The New Creations Team did it again! We recently completed Part 2 of our home re-do. These renovation experts pay attention to EVERY detail! Listening to home owners’ visions on aesthetics and desire for functionality is their specialty. They make it happen! They are dependable, trustworthy, and the best at their profession. Thank you, Roy and Team, for helping us create a home we can enjoy forever!

In 2007, Roy and his team at New Creations remodeled our 1980's kitchen. We were and still are thoroughly pleased with the results. We still get great comments about the granite, tile and cabinet work. They performed within budget and completed on time. Any issues that came up during the process, and there will always be unforeseen issues with a remodel, were resolved amicably and efficiently. We highly recommend their services.

Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.

We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.

New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”

New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.

From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.

In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.

He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.

A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.

An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.

That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.

We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.

New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.

The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.

We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!

However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.

Roy was extremely professional, he guided us throughout our renovation project every step of the way. The contractors were timely every day and cleaned up the mess daily. The design personal was extremely helpful. We were very happy with Nrw Creations. It was nice to have a design studio to see our options for colors, cabinetry and tile.

In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do.

I wish I could have given 10 stars to New Creations! I can't say enough wonderful things about this company. Roy, Erin and the entire team were nothing short of phenomenal. Thank goodness for Erin's designer eye because she really had to hold my hand! She kept me in budget and worked with me to design my dream kitchen. I can't wait to do another project with them. They are professional, responsive and just plain caring. From our first meeting to our last they made sure I was completely happy. Their customer service is tops.
Thank you all for my beautiful kitchen!

New Creations did a complete remodel of one floor of our three-story house, which included the kitchen, living/dining room, den, breakfast area, laundry room and powder room. They also remodeled the vanity area of an upstairs bathroom. The experience of working with Roy and his staff on this project far exceeded my expectations. As with any project of this magnitude, there were a couple of challenges along the way, but each one was handled promptly and professionally. The staff and subcontractors were helpful, courteous and respectful of our property. The worksite was cleaned up every evening, there was never any debris outside the house and the workers did not even park in the driveway so there was never an issue with oil leaks or debris that would be harmful to our tires. Attention to detail was a priority.

Even though our project was completed in May, 2011, Roy continues to contact us every six months to see if there is any touch-up or repairs that need to be done. Not only does this make us even more comfortable with his work, but it is also great to visit with him. He and his staff became such a big part of our lives during the project, that we actually missed them when it was over. They not only do a great job, but they're good people.

We highly recommend New Creations to anyone considering a remodel project, and we will certainly call them if we decide to do another remodel.

⭐️⭐️⭐️⭐️⭐️

I recently had the pleasure of working with Roy and his team for our kitchen remodel, and I couldn't be happier with the results. From the initial consultation to the final walk-through, their professionalism, attention to detail, and craftsmanship were evident. The team was punctual, respectful of my home, and kept me informed throughout the process. And most importantly, the final product is stunning! I highly recommend them to anyone considering a home renovation. Thank you for transforming our kitchen!

This review marks our third successful engagement with Roy and the New Creations team. The first was a stunning remodel of a galley into an open, airy European-style kitchen with wide open shelves featuring floating cabinets with attractive under-cabinet lighting. Our second was a remodel of a beige and forest green lavatory with peeling-linoleum-filled bathroom into a crisp, airy bathroom featuring hexagonal tiles that popped with dark grout and thoughtfully reworked pluming with chrome fixtures.

Our most recent engagement was a large project in our newly purchased home. It involved new floors, resurfaced ceilings, wall to wall paint, and a completely resurrected kitchen space. I’ve always admired how clean and unimposing Roy’s team can be while knocking down walls and tearing out wires and pipes. One of Roy’s most exciting additions is Erin Rooney, who provides thoughtful advice and sketches while sweeping the clients around town and offering her input on a dizzying array of building materials, hardware, and glass. You really feel taken care of on the New Creations team—they have a gift for taking your vision in the form of magazine clippings, your favorite photos on Houzz, and vague descriptions (think, “modern but traditional,” “light and open but private,” etc. I think I would have slapped myself if I were them) and turning them into coherent, thoughtful design.

We are in love with our new home and that is largely attributable to Roy and his team. I appreciate the consistency with which they deliver beautiful results. Most importantly, we have never felt Roy’s attention waver due to the size of our jobs. From the little bathroom remodel to the full home excursion, he has made sure we are taken care of. Cheers to the New Creation team!

Amazing New Kitchen – After 8 years in our home, we decided to update our kitchen. We researched and contacted several companies who did kitchen remodels. Roy at New Creations was the first (and one of the only) to respond to our queries.

Roy and his band of contractors helped us with the new kitchen design. Alina helped with paint colors, cabinet colors and getting us appointments with various vendors. Roy's cabinet maker was phenomenal. Our new woodwork is truly beautiful. His tile crew were always prompt and did an amazing job with the new travertine. Both his plumber and electrician were always on hand to answer questions and solve construction issues.

Working with Jeremy, our site manager, was fantastic! He was ALWAYS available by phone and email. (And, yes, we had him on speed dial!)

Living through a kitchen remodel isn't ever fun, but Roy and his team at New Creations made it bearable. We are so glad we hired them. Our kitchen is beautiful!!

February 2014
Project Price Range: $50,000 - $100,000
Amazing......love, love our new kitchen and New Creations.

New Creations kept us updated daily, met their timeline as scheduled and the staff was responsive, professional and personable. One of the best things they offer is an invite for you to view their project schedule. The schedule shows daily who is to come out and what work is to be done. Troy keep it updated daily to follow up on any carryovers. This on-line scheduler is a wonderful way to keep everyone informed and since our project lasted four weeks it was very helpful. I love organization so for me this tool was the BEST!!

In Summary, Roy helped us plan and design the perfect kitchen. Then, Troy who was always on site kept everyone and everything going. Both Roy and Troy reflect New Creations as a company with high integrity and great pride.

New Creations was one of the best team I have ever worked with!! I highly recommend this company.

My kitchen....finally the way I always wanted it to be – I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them.

We began our search for a firm to remodel our kitchen/guest bathroom in December 2011. We first met with Roy Faust of New Creations in January 2012 and signed a contract with them in May 2012. Work started on May 13 and we did a final walk through with Roy on July 3. We are thrilled with the results and highly recommend New Creations. Roy worked very closely with us to get the design right and invested a considerably amount of his time with us before we formally committed to the project. Once we got started Troy managed the project and hit virtually project milestone as scheduled. Troy was very easy to work with and was very responsive to any questions or concerns we raised throughout the project. Roy and Troy make an excellent team. Trust and integrity were very important to us in selecting a firm to work with. New Creations exceeded our expectations and we genuinely liked working with them. We would also be remiss in not thanking Apollo for his attention to detail and the quality of his work. Also, James had many great ideas that we wouldn't have thought of as far as electrical and lighting. Manuel, head of the painting crew, was very quick and professional, even when we changed paint colors on him.

Even after our final walk-through, Roy, Troy, Apollo and crew have been great. A few touch ups needed to be done after they finished, and they never hesitated in getting someone out here. We have been in our kitchen for a about 6 weeks now and love it.

New creations is great at communicating with the client. I think 80% of issues are solved with communication. New Creations does that better than any other service company I have dealt with. They explain details, provide a compete estimate. and then communicate the schedule on line so you know who will be at the house and when they will install various items. Everyone we dealt with were complete professionals, listened to what we wanted and worked hard to provide us a beautiful custom kitchen and bath.

We are very happy with the work provided and will likely use them again for a master bath remodel.

Roy Faust and his team at New Creations have excelled in delivering outstanding results in quality, project management, and customer satisfaction through three significant home renovation projects. I am a very particular and detail oriented customer who has approached each project with a definite and unique vision that represents me and my home. Roy and the team respected my input and helped refine the project to make my vision a reality. I feel fortunate to have found New Creations for my renovations: they employ a great team of subcontractors, suppliers, artisans, and specialists (including furniture builders and suppliers who deal with out of the ordinary materials and finishes) which, along with a combination of design and technical knowledge, ensures that my vision can be brought to life.

Roy and the team treated me as a participant in the projects: they listened to my concerns and included me in all aspects of the planning. I felt that they approached my renovations as partners, not just as doing a job: they were as invested in a successful outcome as I was. In any renovation project unforeseen issues occur. When problems did arise Roy and the team provided creative solutions, drawing on their design and technical expertise to maintain the integrity of the project. In lesser hands, the design quality would have been compromised.

New Creations manages projects effectively, maximizing the use of materials, time, and labor to ensure the minimum level of disruption possible during a large renovation. They stand behind their work, are reliable, professional, and honest. I highly value the true team performance from the New Creations crew with respect to coordination, expertise, and process. I am in the process of designing future projects and can't imagine trusting anyone else to deliver the unique designs, reflecting who I am, other than Roy and the New Creations team. Would I recommend New Creations? Yes, with no reservations!