All reviews for Austin Texas Cleaning

Booked for a move-out service, and was given phenomenal service and communication!

What a wonderful company! They were very kind, professional and responsive. Used them for an apartment move-out and highly recommend.

Great service, and always very prompt when responding. Rates are reasonable, we have used them to service our apartment every few months. Would recommend 10 out of 10 to friends and family!

AMAZING! I'm so happy to have found Austin Texas Cleaning! They are always so kind when ordering over the phone, you can order services online too. They always arrive on-time, and have very personable and easy to talk to maids. I can't say enough. I've used them many times and refer friends. You won't be disappointed.

I scheduled a make ready cleaning, which began at 10:30. At 2:40 I called to inquire about a progress update, I was informed cleaner was not there at the moment but would be back shortly, at that point I was at 4hr and 10 minutes of cleaning time. I sent a family member to check on cleaning progress, to my surprise no cleaning in that 4hr time span had been done. I call back, and get in contact with front desk and inquire about the lack of cleaning/progress made and am then told cleaner forgot to turn timer off while on break, I only had 2.5 hrs cleaning time and total hours will only be 4-5 hrs. I go to the property, after work, to check the cleaning and services I paid for and nothing had been cleaned still. Then I call back today after sending picture proof that nothing was cleaned in the first 2.5 hours nor the second 2.5 hrs and now they’re telling me they can go back but I will be charged and it looked like it would be 10-12 hrs of cleaning. They did offer a refund but stated that since the home management company requires make ready cleaning I was going to get charged regardless by them, since they will have to get sent out again. Overall terrible experience with them, I will video document “cleanliness” condition they left property in and doing my own cleaning. If you do use them I recommend supervising cleaning being done, because I received none and got charged anyway. These are just a few pictures I took, after the “cleaning was done”.