All reviews for Prime Pool Service

We signed up with Prime a few months ago. They have a flat rate monthly plan and my pool has never looked better. We also had some repairs done on a couple of pumps and were really happy with the repairs. Highly recommend for your pool needs!

We had a severe, seemingly unsolvable, issue with our pool but Prime was able to fix it! They worked on the issue initially and thought it was fixed, but we had another company come out to assess the ongoing problem and they ended up messing the pool up even more. After many headaches and back and forth with the second company, we ultimately had Prime out again and they were able to fix the problem. We have used them for a long time for general pool cleaning and they always do a great job with that too! I’m thankful we can finally use our pool!

We have been using Prime pool services for about three years and we have been very happy with the service!! They do a great job cleaning our pool 🏊‍♂️ we recommend them to all our friends and family ~

Highly recommend Prime Pool Service!! They are very professional, courteous and trustworthy.

Graham explained the issues thoroughly and provided options for us to make a best decision. He was punctual and very knowledgeable. Excellent customer service!

Cameron came out, looked at the work I needed to be completed and came back 2 days later. Did an excellent job on our pool plumbing. Called before he arrived, the work was done before I knew it and the area was cleaned up like he was never here. Very happy with Prime Pool. Will definitely use their services again when I need it!

Prime Pools did a great job! We had to get a light replaced and they came through timely and thoroughly! Graham gave me a heads up when he was on his way and was in and out within 30min. Great service! Highly recommend.

Graham G responded to my service much faster than I expected. His initial communication was excellent and we agreed on a time window in which the repair work was to be completed. Graham texted me 30 minutes before arriving and proceeded to conduct a difficult light replacement with speed and professionalism.

This was a warranty repair, but I definitely will be calling Prime Pool Service for my future pool needs! Graham provided exceptional service! Thank you!

Thank You Prime Pool for outstanding service. Cameron was extremely knowledgeable and efficient in taking care of our pump repair. He was on time and kept us aware of what was needed. We will definitely refer Prime Pool Services to others!

Switched over to Prime Pool Service this year and have been very happy with their service. They also did some initial maintenance work on some pool pump issues, which was done in a timely manner and cost effective. Our pool is always sparkly clean and the technician shows up on the same day every week which is helpful in planning get togethers. Looking forward to having their help in maintaining our pool this summer!

Really impressed with the Prime Pools team! We just moved into a new house and needed pool maintenance. Their team quickly came out and gave us a great/competitive quote. We now have been using their service for over a month and they are always professional and on time. We highly recommend Prime Pool Service!

Very please with this pool service. They show up when they say and they do a great job cleaning. We have been through several pool companies in our area. This is by far the best. I can’t say enough about them. Thank you Prime Pool

We have been using Prime Pool for years. The staff, technicians and service people who work at Prime Pool are so nice and incredibly responsive. If you have a question, need extra service, or have a pool emergency, they are on it immediately. Best in the business.

Thank you Prime Pool Services for the top notch customer service! Graham was very professional and we were impressed with the communication we received everyday on when he would be arriving to fix the lights. He was in and out in no time and let us know when he was done. Thank you again and we will definitely recommend Prime Pool Services to family and friends!

Power outage led to freeze protection on my pool going out and not running for over 8 hours in below freezing temps with fear of frozen pipes occurring. system lights had me stressed out and my spa was nearly all the way drained. I contacted prime pools at 5am (when their business hours don’t start until 8am. )Got a call from Thomas almost immediately after submitting online request for service and he talked me through troubleshooting my pool system and got everything back and running online with ease. I will do business with this company moving forward and will recommend them to all my neighbors and friends moving. Thanks THOMAS.

Unbelievable customer service with this company!!! FIVE STARS!! I’ve experienced true excellence with the care and cleaning of my pool. Not to mention, the staff and employees are always available to take questions and address anything that needs to be addressed. Always on time + my pool is left pristine. FANTASTIC, honest company!

Update: Repeat customer for repairs for last couple years and the service continues to be great. Prime is my go to for any pool/spa issues.

Cameron was great with helping me with a repair to my check valve and giving me some useful knowledge about maintaining my equipment. Quick service and very friendly guy

Thank you so much Prime Pool Service and specifically Graham for coming out and repairing my pool pump. We had noticed our pump had a leak and Graham showed up on time and was able to diagnose the issue immediately. He was able to get the new part so fast and came back and got us back up and running perfectly. He even went above and beyond and showed us some preventative measures we can take to help prevent issues in the future. Again, I can’t say thank you enough to the service and professionalism of Graham and the entire team at Prime! I highly recommend them and will continue to use them for any future pool needs!

Graham did an absolutely fantastic job replacing the faulty lights in our pool! He was transparent throughout the entire process, clearly explaining what needed to be done and keeping us in the loop. What really stood out was how he went above and beyond to fix additional lights that weren’t even part of the original work order. It’s rare to find someone so dedicated and thorough in their work. If you need a pool technician, I can’t recommend Graham enough—he’s awesome to work with!

We had Them clean out our DE filter. They were very timely and thorough. Gave us a couple tips on how to use it better in the future. Also made some recommendations about the rest of our equipment that was spot on with what other people had said. Will definitely use again, probably sign them up for monthly service.

Over the years we have had several pool service companies do work for us. We have not been satisfied until now. Prime Pool Service has been a game changer for us. Their staff is extremely friendly and very knowledgeable! Graham came out this week to repair our pool pump. He was extremely professional and repaired our pump. He did an excellent job and he spent some time with me to make sure I remembered all of the programming on the control panel. He cleaned up the area and we couldn’t be happier.

Great customer experience, and the service technician, Tyler, is super friendly, does an awesome job and enjoys our dogs saying hi to him. Our pool looks fantastic all year long.