All reviews for Rio Pools Texas | Cleaning & Maintenance

Very responsive

ON TIME EACH WEEK AND PROVIDES GREAT SERVICE!

Awesome service and impeccable work!

incredible work and excellent quality… great service

Such a talented company! The staff and boss are so hardworking and dedicated. 10/10 highly recommend this company.

Great price, excellent service. Much better than other pool companies I've tried in the past.

I was referred to these guys 4 months ago, I am sooooo glad I made the decision to let these guys take care and I mean take care of my pool. EVERYTIME I call or text, they are ALWAYS receptive to my transmissions. Thanks again, I truly appreciate you.

Paulo and his crew are great! They send a report after every visit and are always quick to respond to any issues that come up!

I've been using Paulo and his team for my pool for years. They are responsive, professional and do a great job taking care of my pool. I highly recommend this company.

Paulo came to my house to look at and discuss what needed to be done with my pool. It was looking dirty even though I had a pool company cleaning it. When Paulo showed up, he made me feel confident with everything he said. From the first time his company cleaned my pool, it started looking better and continues to get better. He has excellent customer service and I would recommend him and his company to anyone that needs their pool taken care off.

I hired Rio to service our pool, and while things started well, communication and consistency quickly declined. At the beginning, we agreed that service would be on the same day and time each week, and that I’d receive a text before arrival since I have three large dogs with access to the yard. Initially, this was followed, and there were no issues.

However, after a few weeks the technician entered my yard unannounced, which startled both my dogs and my husband. Despite having previously discussed this, no heads-up was given. Following that, the technician stopped coming, and the owner began servicing the pool instead. He informed us about a pump issue and quoted $800 to replace it; my husband was able to replace it the next day for half the cost. I notified Rio that the pump was fixed.

From then on, service was inconsistent. Instead of the agreed-upon day and time, I would receive texts only 15–20 minutes before arrival. While inconvenient, I adjusted since I worked from home. Then, one day I saw him arrive, sit in his truck for 20 minutes, and leave without cleaning the pool. I texted to ask what happened but received no reply for days. He eventually called while I was working, and rather than texting back, left the matter unresolved. During this time, my pool began turning green.

My husband finally spoke with him, and Rio said the filters needed replacement because they were shredded and the pool wouldn’t stay clean. That was never communicated during his visit, which could have prevented further issues. Another week passed, and when I finally sent him a photo asking if the filters I planned to purchase were correct, his response the next day was that he could no longer service our pool because he lost an employee.

In summary, service was unreliable, communication was poor, and important information was not shared in a timely manner. What began with clear expectations turned into inconsistent visits, lack of follow-through, and eventually no service at all.

I cannot recommend Rio for pool service.