All reviews for Ocean, LLC

Customer service is good, technician did a super job and got my heat back on.

They maintain our hvac systems and they just installed new ductwork to replace our 35+ year old ductwork. Highly recommend this company!

My central AC was on the fritz! They arrived on time and went straight to work. Within an hour my AC was running like new (better than it had in years)! Very courteous and trustworthy. I high recommend them!

I've used Ocean Air for several years now and can't say enough about their professionalism. I have a rental property on the island and they have always responded quickly when an issue arose. This helps keep my quests happy even in the midst of a not so good situation.

The owner, Curt Burchfield, also pointed out some areas of inefficiency which has saved me a lot of money over the last few years.

Highly recommend!

Ocean Air replaced my HVAC system. The technicians were efficient, friendly and knowledgeable. My new system was up and running within a few hours. The customer service from Ocean Air was excellent. Great price and great service!

Ocean Air will now be my go to for service on my oil furnace. I called at 8:28am, had someone there within an hour. The technician (John) was knowledgeable and down to earth. Fixed the issues and taught me a little about the system to keep it running properly in the future. Great customer service from the office and the field, fast and affordable.

I purchased a home in Feb 2017. The duct work was in terrible condition. I'd paid Russell Heating & Cooling for a spring routine maintenance and asked the technician about replacing the duct work. He shrugged me off and left the impression he was not interested in doing the job or even passing the information onto his employers. After several tries, another never got back to me. Another company tried to up sale me for additional crawl space work and I only received the estimate after a couple weeks of pestering.

In the meantime, the technician from Ocean Air came and gave me an estimate on the spot and when they'd be able to get it done. He was very friendly & seemed eager to have my business. I hired Ocean Air on the spot.

I asked for pics of the work when they were done and everything looked & worked great. Ocean Air has my business for the twice yearly maintenance on my furnace & HVAC and should I ever need additional service this is who I'm going to call.

Ocean Air Heating & Cooling and Danny are the best. I started using Ocean Air years ago when they were recommended to me from a family member. Ocean Air is trustworthy, friendly, and their prices are reasonable. I highly recommend them for your HVAC needs.

I was referred from a friend to this company to fix my heat and I will never use anyone else except Ocean Air! My heat went out the day after snowfall in vb- I had the gas company and an experienced hvac friend come take a look. Both confirmed the same part needed to be replaced for my gas heat. I did not want to wait as I have a young child and was referred to ocean air.
I called ocean air and they scheduled to come out the next day (be mindful snow just landed and I’m sure business was booming for them). The gentleman showed up within the hours the kind lady who took my call said they would, he was in and out within 30 mins for my issue with my furnace, he confirmed the gas company and a friend were correct on what needed to be fixed, which made me feel at ease that I wasn’t getting “ripped off”.
Pricing… you won’t find another company like it. It was fair, reasonable, and less expensive than what I thought!
I wish I remembered names, but the nice lady took my call morning of 1/23 and the tech came on 1/24 around 130p.
From initial phone call to request an appointment, to completed service.. 10/10!

No response to my initial inquiry. Still waiting for a call back.

Technicians should be aware that driving in a company vehicle is a billboard for the company they work for and they are a reflection of said company. Maybe he was driving like that because he's just had to hurry and get somebody's heat turned on...which is great for that customer but not so great for all the people on the road that have to deal with the driver. I did not get the license plate but I saw enough of the vehicle to know that it belonged to this company. Very aggressive driver. On my bumper and other cars bumpers.

Words cannot begin to describe how unprofessional this place is! I called on a Sunday because the AC in my rental property was not working. The technician (Bruce) that came out narrowed it down to two possible scenarios, but you could tell he wasn't exactly sure. In fact he said he wasn't 100% sure. He then said he needed to order the parts & someone would contact me to set up another service date. Total charge for an emergency call $164.25. Monday came & went, no one called, so I called Tuesday & spoke with a woman (Betsy) who scheduled me for Wednesday. The technician showed up late, & called to tell me that the part he changed did not work, so it had to be the other issue & quoted me $951.17 & again had to order parts. He told me someone would be in touch to schedule the services. Thursday came and went, no call. Today is Friday, temperatures are rising & still NO CALL from this company! Honestly I just don't get how you can show up late both visits, charge someone for an emergency visit, fix absolutely nothing, and have the nerve to give a $951 quote, but never call to schedule the appointment. Over a month later, they figured out how to use a telephone to call saying I owed money for services. Services I knew nothing about because they never called to set up a time. Instead they just showed up randomly. Absolutely ridiculous & extremely unprofessional establishment.