All reviews for Moonrise Tech, LLC

Very prompt and professional service in my Samsung TV

Service was fast and courteous. Technician arrived within days of reporting a issue with the gas stove. When technician Alexis arrived she immediately asked if we wanted her to remove her shoes! Alexis was very knowledgeable and friendly. Work was done quickly, with no mess and a smile. One of the best experiences we have ever had with a repair service! Two thumbs up 👍 👍

Worked through the issue and diagnosed quickly. Good experience for a warranty repair process.

Alexis took the time to show me how to clean all the dryer filters and sent me manuals - she fixed the problem in record time. I am so impressed with her knowledge and communication skills. Thank you SO MUCH!

They have a lot of experience, showed me the reason for my problem and solved it.

Niiaz was very kind, knowledgeable, and has amazing customer service!

Used for warranty on Samsung TV. Friendly, fast, and did a great job. Highly recommend.

Service was top notch. The technician knew what he was doing, fixed the appliance and was out in 30 mins. They had the parts needed to fix my appliance and charged me what they estimated. Tim Hong did a good job.

My 2 year old Samsung tv stopped working a few weeks ago and Samsung set me up with Moonrise Tech, LLC as the repair company to fix my tv. The communication was good and my overall experience was very good. I was contacted by Jacob and he scheduled my repair service the next day. My technician Alex was knowledgeable and explained what he thought the problem could be. After some diagnosis he figured out the issue and replaced the defective part. Service was fast and my tv is working perfectly again. Thank you for the great service!

The Customer Service Manager, Sam, showed urgency and creativity in solving a problem sourcing the part that Samsung did not have in stock. I appreciated him making this a priority so that I didn’t have to be without my TV for more than a couple of weeks!

Had a great experience with them. They called me within 48 hours of being assigned to my washer and dryer. They had to cancel because of the tech being sick but they were persistent in calling and rescheduling right away. Alexis was our tech and she had to drive over two hours to my house. She was super friendly and loved our dogs and made sure she communicated everything with us. Based on our experience, I would highly recommend them

They were recommended to repair my Samsung Microwave, since they have certified Samsung Technicians. I contacted Jacob and he was fantastic from having my ticket information from Samsung to making my repair appointment. He was honest and transparent. He informed me that it would probably be a week before they could come out. Which I was glad he shared with me. He ordered the part which was covered under warranty and told me the labor cost. He followed up to advise when they could schedule the tech to come out. Tim who was our tech did a fantastic job repair our microwave and explaining what happened. I would definitely use Moonrise Tech again.

Moonrise Tech was assigned by Samsung for my TV repair. They were on time, texted before arriving, were courteous and friendly. They fixed the TV and even managed to solve additional issues quickly. I was very happy with their service.

I felt like I needed to make this review because I was genuinely concerned I wasn't going to get good service. They were awesome and super friendly every time. The tech came out for a fix on a Samsung fridge and gave us complete confidence they knew what they were doing. Even provided tips to watch out for quirks that they have come across. Only thing I had trouble with was scheduling but really wasn't a big deal. It got handled and fixed in a timely manner.

Talked directly to the guy at Moonrise Tech about my support ticket, which was assigned to him. Zero follow-up, zero effort to schedule help, and now I'm forced to escalate back to Samsung. I will ensure that they understand how badly their reputation is damaged by this kind of garbage service.

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Revised this to 3 stars - I escalated to Samsung customer care and they interceded to ensure that I got a response. Once the repair tech showed up, the actual repair was professional, fast, and, importantly, successful.

Unable to communicate to schedule appointment after multiple attempts for Samsung warranty.

Edit: Was able to get an appointment after two weeks. The technician arrived at 6pm for a 2pm-5pm appointment (4 hours late). But the technician (Simon) was great and repaired the TV board and panel.

Writing this review after ZERO luck from this business. Hopefully things improve and I can edit this review but for now, what a terrible business.

Found them after filing a ticket online with Samsung when my 65inch TV stopped powering on. The online system informed me the ticket would be sent to the local business and they would reach out to me- they did not. Contacted Samsung again and found the contact information for this business. Sent an email, no response. Called in 5 days ago and spoke to a tech who informed me the process and that they are behind in schedule and would contact me- they did not.

I contacted the business again, and was again given an apology and told they would contact me. Not sure what to expect at this point. I was not able to find the business on yelp, so I am adding them. The website listed for the business is also noted to be broken and has lots of spelling errors which seems a bit unprofessional. This is the only Samsung Authorized service center I could find, so if this doesn't work I guess the next step is to just buy a new TV.

Has anyone else dealt with this business?

Don’t bother if you are a Samsung customer. They took weeks to get back to me for an ice maker repair, then told me it would take WEEKS to get fixed. They don’t have a functional website.
I just ordered a new ice maker and installed it myself. Surprised this is an authorized repair service. Look elsewhere.

See below: 7 MONTHS LATER THEY RESPOND!!

Thanks for never taking my call, I’ll gladly avoid doing service with you guys. Can’t work a phone, how can i trust this company to take care of my equipment.

Same as the other reviews below. Will waste your time and stop responding. Avoid them at all cost.

Zero stars. Absolutely incompetent individuals who can't show to a normal appointment