Appliance Repair reviews in El Mirage, Arizona

SJ Appliance Repair came out to fix the fan on my refrigerator. This was the third company I called, the previous two were telling me I needed a new compressor. SJ repaired the motor on the fan and my fridge has been working great.

Excellent service they came in repair my refrigerator in about 20 minutes. They charged me like half of the money that other companies wanted to repair it. I would highly recommend this company for any appliances that may need repair.

I have no words to describe the service that I just received it from this company. My dryer was not working. My wife was so upset. I was gonna go buy a new one already but my wife called this guy Stephen from SJ appliance repair he came over. Took about 30 minutes and fix it save me lots of money today. I will recommend to all my friends and family.

Excellent service best one on the West Valley I had used plenty of times they always exceed my expectations. I would recommend them.

Had a really great experience working with Stephen. He was professional, responsive, and genuinely cared about making sure everything was done the right way. You can tell he takes pride in his business and treats customers with respect. The whole process was smooth and stress-free. Highly recommend!

Stephen was professional and efficient. Happy with the repairs he made.

Very rude and unprofessional NO STARS!!!

They came out the same day. Deb was very nice!

TERRIBLE, TERRIBLE, TERRIBLE... there are two people in the company the lady that schedules everything and the man that services everything. Very unfriendly and non service oriented. Terrible customer skills and terrible service.

After a few back and forth, a technician come out and was very professional. I recommend this company.

Debbie was rude, curt and unprofessional on phone. Misdiagnosis. Lied to our home warranty. We will never have them again. Our warranty company will have to refer us to someone else.

Worst EVER customer experience - if they (she) want(s) to be so militant, enlist !!! This is a VET house.... no need to be so rude as well as non-accommodating. With that sort of "customer first" (not) attitude, I am quite sure I do not want them in my home. EVER.

This place is no good had a service call guy came out... refrigerator still not cooling called again scheduled an appointment to come and check again the guy Neverending showed up... wasted 2 days of work complete unprofessional... simple fact they have a 1 star rating should tell u these guys are no good

Beyond horrible! We used this company through our home warranty company. They came out and said a part was missing on the washer. They had me send a check prior to ordering the part (which was a complete pain because that wasted a couple days). When the part arrived (I had to call them to find out) they gave me this huge story about if they replaced the part the other issue with the washer would not be covered. So they cancelled me (WHAT?) and I had to start all over. I used my own service technician who went out there and the part they said was missing was actually there. We also had it verified with another company that the home warranty sent out. This company is a joke and I was told by others in the industry they did not want the issue of replacing the washer because it looks bad for them. The washer was eventually replaced as completely failed. They could not take the time to figure this out. DO NOT USE THIS COMPANY. Be warned!

This company is terrible, the technician that came out is incompetent and seems to not know what he's doing and sits on FB the entire time. debbie must be the secretary their and hates her job, because she beyond rude and doesn't seem to know much either. This company has ZERO customer service skills. Only want to come out for a service fee and not do their DAMN job!! Be aware! They are swindlers that some of these home warranty companies are stuck using. Shame on them!

Horrific experience. Home Warranty company assigned this company. Very gruff on the phone and could care less. Changed appointment 3x. Each time saying a technician would call in the morning with a 3 hour window. Finally canceled with them. Very unreliable, unsympathetic and not responsive.

Horrific experience with this company they came out on behalf of our home warranty program Old Republic. Our ice machine was making about 10 pieces of ice in a day they came out, a boy that looked like he was 15 years old came and said the refrigerator needed a new filter I specifically asked him if I order it or if they would and he said he would order it and call me when it came in and that he would be back out to replace it. 1 month past I called them and now this lady is saying that the filters are not covered. She said they boy knows that the filters are not covered. So he purposely lied to me.

Protech Appliance was called by 2-10 Home Warranty company to repair the built-in microwave and oven. Debbie, the technician called me at 7:30 in the evening to acknowledge the repair request and schedule a time for the following day. She followed up the next morning to confirm the time and called 30 minutes before arriving. She quickly diagnosed the problem and communicated with 2-10 Home Warranty for resolution. Exceptionally pleased with 2-10 and Debbie from Protech. Communication, professionalism and promptness were outstanding!

I called my home warranty company to just do a maintenance check on a few appliances along with a refrigerator which is awkwardly fluctuating in temperatures. I put the request in Monday evening. I was told 24 hours so I didn’t bother worrying too much since it was so late Monday evening. However by Wednesday I hadn’t heard anything back so I called this company to check status on my request. I didn’t get an answer so I left a msg and requested a call back. I got a call late that evening, provided what I needed. I was greeted by Debbie. She muuuust hate what she does because she was beyond disrespectful and rude. She stated that she wasn’t going to be able to service all my appliances as it wouldn’t work with their schedule. I advised her my home warranty allows it so they should do so. She said she never received the request from my warranty company so she asked me to request them to resend it. I called my home warranty company and explained what she had told me. They clarified on the other line while I waited and they advised me pro-tech would service all my appliances and if I had any further issues to call them back. Long story short, I called my warranty back because I still haven’t heard back from the appliance company. I called my home warranty and requesting a new appliance company.

Reposting my Yelp post here. We recently purchased a home that came with a home appliance warranty. Our trash compactor was not working so I called Old Republic Home Warranty and they dispatched Protech Appliance Repair. 2 people showed up from the company; a man and a woman. They took a look and decided that the trash compactor could never have been working when the home warranty was purchased so it is not covered. Ok fine. I've had items be not covered before. It happens. The problem is the woman was so unprofessional and rude. She had no customer service skills at all. Her demeanor was very mean and curt. If I ever have an issue with anything in my home, I will not let this company set foot in my house. I will request another company or find someone else. Why are people in the customer service business if they do not have the decency to interact professionally with others. The man that was with her could not get a word in without her interupting. I've owned homes for over 20 years in this state and others. I've always had a home appliance warranty. I've never met someone so unprofessional and outright belligerent. Save yourself some headache and find someone else. The thing is, they are an appliance repair company. If the item is not covered, they can still fix it and charge me the price it would cost to repair it out of pocket. Business 101. She seemed to forget that I am the customer, not the home warranty company. On the plus side, I called another company who was kind enough to advise me on what needed to be done and how much it would cost. Then I paid them to fix it even though it wasn't covered by Home Warranty. So all is well with my appliance.

Read the negative reviews about this company! (I wish I had googled them before they came out). Protech Appliance Repair Inc. was sent out by our home warranty (Old Republic). A husband wife team showed up, I greeted Debbie and began to explain the issue I was having with my oven temperature fluctuating, but before I could even get the first sentence out of my mouth, she interrupted me. She was quick to speak and didn't listen to me at all. I tried again to explain what was going on but this treatment only continued. She was very harsh and rude. Her husband remained silent the entire visit. The problem I'm experiencing happens when the oven is in use during cooking going towards an hour, but Debbie said if the issue didn't show up on her diagnosis machine right away then the oven is fine. She also said she cannot touch an oven already heated. So there was no way for me to recreate the problem. Convenient catch 22, however even if that wasn't a policy, I would never allow this company back into our home! I am shocked that this company is still in business.