Solar Energy System reviews in Tucson, Arizona

This company was terrific to work with. They sent an estimator when we needed a comparison bid on a plumbing job, then tentatively booked us a time until we accepted the bid and formed up the date/time if service. They sent two technicians when it became clear that two were needed, and made sure the job was done right before they left. Pleasant, patient technicians explained what they were doing and made final adjustments after testing the system. Thumbs up to this business!

The Store was the only company we contacted that would remove and reinstall our solar panels (our roof was being repaired). Did a good job both times. Even found and corrected a wiring error made by the original installer--a different company.

Very pleasant and competent people to deal with.

The Solar Store installed solar panels on our home. The primary reason that I am happy to give them a 5-star review is because they (and especially Katharine Kent) are incredibly responsive, helpful, and transparent. We had a particularly challenging system to install with several unanticipated hiccups along the way, almost entirely due to the unique nature of our electrical system and endless delays by TEP. Throughout the process, Katharine and her team were immediately responsive to us and on top of everything. Katharine never hesitated to provide as much detail as we wanted and when we needed something, she made sure her team was there. I do wish the Solar Store had been a little more realistic in their estimates of how long things would take. When everything ended up taking longer than we'd expected, no one seemed surprised -- and i wish they had managed our expectations a bit better by preparing us for the obstacles we could face along the way. But we are very very grateful to Katharine, Kevin, Andrew, and Bobby for all their attention, work, and efforts in ensuring that our solar system is up, running, and saving us money in the long-term.

The "solar" experience with the Solar Store was excellent from start to finish. After comparing notes with people who had issues with other installers, we appreciate the Solar Store's expertise and professionalism now more than ever.

Excellent Engineering, Installations and Support. We are 10 year+ clients of the Solar Store. Their installers are first class and they are excellent at repairing systems should there be a problem. They recently replaced an inverter that had a few days of warranty left on it at no cost to us.

The Solar Store installed a nearly 12,000kW PV system on our house in January 2017. They predicted the system would save us $2150 annualy. Well after 7 years of operation, our actual savings has averaged 2,050 per year. The estimate was spot on! They do great work

Michelle was great. Returned my call in a timely manner, didn’t try to sell me something I wasn’t interested in and got me scheduled at a time/day that I requested. I also appreciate the honesty in the quote I was given. When we’re ready to discuss solar in the future, we’ll come back to The Solar Store!

Boy I sure wish there was a way to leave -5 stars! How do you guys sleep at night? You're going to try to sell solar to people which is a great idea and could save the world one day potentially but then again you turn around and make everything worse than ever how is that possible and how big are your egos and paychecks? you guys are absolute frauds I sure hope you make things right for people. People were promised that their bills would be significantly decreased or even just a little bit and so far none of that has happened and it's been nothing but a nightmare to deal with you. Still waiting for the call for you guys to come out supposed to be out over 2 hours ago at least and there is no point in dealing with you people anymore

After much deliberation and thought, I am choosing to leave an honest review of my experience with this company. At this time, I would not recommend the Solar Store for completing your solar project.

Background:
We started the initial plans for our 2nd project with this company in the spring of 2023. Our first project with them had it's own hiccups but with the promise of them making it right we chose to trust and start another project. Final plans and agreement was signed in summer of 2023 and the Solar Store agreed this project would not be an issue to complete within the calendar year. I write this in March of 2024 with an uncompleted project.

Key Area of Improvement:
The communication from the company is severely lacking. When it became clear to them that our project was at risk of blowing the promised completed timeline, we should have received a notice AND what they planned to do to correct it. Instead, we have been left to pull information out of them. As I write this, I'm still not clear what will be happening next and when the new estimated completion is.

What's gone Right:
The on-site crew is great. When they are on the property, they work hard and the team lead often checks in and/or asks questions. There was a moment recently when the crew accidently cut an old phone line cable. The lead quickly notified me and we came up with a plan. I loved that he immediately owned it and made it right. He communicates when they will be coming and going in that particular work day and the crew seems to really get along. It's unfortunately that he is not more in the loop on the schedule which I have gathered is outside of his control. I would like to give 5 stars to the on-site crew. Those folks are hardworking people.

The Solar Store seems to have gotten some new office staff (since my last call a few years ago) and the change is much for the better! They return my calls, schedule maintenance in a timely manner, and send technicians who know what they are doing.

I purchased $30,000 solar system from the solar store in 2015. I contacted them about an issue with one of my panels not working properly and they never sent anyone out to look at the issue. They ordered a micro inverter which took about four months to replace. The panel was still not working and finally they come out and found out the panel is bad. I have tried emailing them several times with one response from them. I am currently deployed and can’t go to their store to figure this out and now it’s going on about six months of the solar system not working properly. There service process has failed and I still am waiting for a response from them. I don’t know how long it’s going to take to fix this issue.

The Solar Store installed our 38-panel system in 2010. The installation was seamless, and the support over the past thirteen years has been excellent. They are a quality service.

I've had solar heating for my pool for a number of years -- Solar Store people are always professional, courteous and extremely knowledgeable, especially to people like me who forget how to use the system. I'm getting a new roof installed and they're being extremely helpful in scheduling the removal and re-installation of the solar stuff, working with my roofer, and keeping me apprised of what's going on. Also I use their maintenance agreement which ha guaranteed me outstanding support when I need it, like for winterizing the system and getting it restarted in the spring - they're great -- especially Sarah and Michelle!!

The office staff were very friendly and personable. They were responsive to our urgent needs and got us scheduled for work quickly.
The service techs were very friendly, knowledgeable and helpful explaining why and what they were doing with the replacement of our 80 gallon solar water heater. They completed the job in 4 hrs. We are very pleased with the entire process.

The service rep who did my hot water heater maint was awesome. Incredibly knowledgeable and included me in the process. I would absolutely recommend Duane and the Solar Store to friends and family. Thank you Duane. Job well done.

My solar power inverter stopped working. We bought the system from Sunpower in Tucson. This company went out of business in 2014. I contacted the Sunpower customer care department in California. For 3 months they gave me the runaround and would not fix it.
I started calling Tucson Solar companies. The Solar Store was the only one willing to order the inverter and install it. They are the BEST.
Anyone wanting solar power, I recommend The Solar Store!!

This review would have been a 5 star review initially. At the beginning of April, my hot water heater broke and flooded my garage. The owners were amazing and came out when none of their techs were able to. A few days later, they were able to replace my tank in record time! However, the tech said they had to come back to reattach the solar part and they would reach out to me the following week. That was almost 2 months ago. I’ve reached out to them via email and by phone multiple times and keep being told they will talk to the techs and call me back the following day. But I still haven’t heard from them! The only positive thing I can say about that is that they still haven’t charged me for the work that has been completed because the job isn’t fully done.

We had a great experience about 8 years ago when our solar system was installed, along with tankless water heaters. We were able to eliminate the propane that had come with our home. The Solar Store has set us up with monitoring so we can tell how much solar we are collecting each day. When I've shut down my internet for vacation time, I'll receive a message from the Solar store that nothing is being tracked. We receive min charges from TEP per month and have received credits where we may have no charges for several months.

Shop Solar was very knowledgeable and went above and beyond with their customer service for me. They bought solar panels from another site for the same amount and lowered the delivery fee that I would have paid. Ricardo went out of his way to get a transport for a car port that was delivered to a dock a couple of hours away. I highly recommend Shop Solar.

Super impressed with the consistent and effective communication. Michaelle is terrific with follow-up and follow-through. We installed a new inverter that is a brand new model and required some learning. Solar Store team was undaunted and did everything necessary to provide a successful installation.

I have an on demand water heater. The Solar Store technicians came out diagnosed the problems, ordered the part and then professionally and within a reasonable amount of time repaired. GREAT JOB