HVAC reviews in Gassville, Arkansas

Do not recommend. They were supposed to give a call back with a time to set up an appointment to come out and look at our unit and they never returned call. We gave them a call a week later. The lady says yeah we are backed up and hung up on us.

Bought a new heating and air conditioning system about one year ago. Well nothing can stop a Trane is far from the truth. It went out last week, after a couple service calls we were told Wednesday it was the Compressor, should be in by Monday! No calls, Tuesday morning my husband called. Now they think it should be here Friday! We live in Arkansas it's hot and humid full of Oak Pollen, two weeks without the AC unit you paid so much money for is unacceptable. I am not happy about this experience at all.

Montgomery responded promptly to my HVAC issue. They had been recommended by a friend. I was very pleased with their service and professional work. I will refer friends to them in the future.

We have maintained a service contract with Montgomery Heating & Aire since they installed our Trane system more than 10 years ago. Their maintenance visits are always friendly and professional, and on several occasions went beyond the routine to troubleshoot and fix issues such as water leakage from AC (thanks Dave!). When you call MH&A, you will likely speak with Pam, who makes a person feel like an old friend! She sends out reminders 2x a year to make sure clients get convenient and timely service and is exploring even more efficient ways to ensure delivery of her appointment cards. MH&A have also recently added an on-site credit card payment option for their customer's convenience. We would highly recommend MH&A for any and all heating and airconditioning equipment/installation and service.

I have used this company before and they were A+, now here we are 13 years later and I can they have gotten bad. It took 6 months to get the equipment, and not once was I contacted by them to keep me updated on the status, I had to call them. I left numerous messages with their answering service and they still never returned the calls. I spoke with someone 3 times, only because I got lucky and called when someone was in the office. Once the equipment was in and installed, September 15th, they were missing a "board" to make everything work. The guys installing it said that someone would be back that Friday, September 17th, no one showed. Finally called the office 3 more times and finally got someone, left 2 messages that weren't returned. I was told that someone would be out to finish the installation first thing on Friday October 8th. The person showed up about 9:30 and he hooked up the electronic air cleaner and left still not completing the work. I called following Monday and left a message and never got a response. I called again Tuesday and was told that they were researching it and would get back to me. Here we are 2 weeks later and nothing else has been done. I would highly encourage you to consider other companies before using this one.

5 stars here to Mike and his crew. The real test of service is when there is an issue. We had a issue shortly after install of a Trane mini split system. As with most "issues", it wasn't a short service call to resolve. This company is always prompt and very intent on getting things right. I would definitely recommend Montgomery Heating & Aire .

The worst company that ever dealt with they ripped us off for $290 they left us high and dry where our elderly couple and I’m on disability and we have not had a heater in week and a half now there are horrible company whatever you do don’t deal with Macgomery hire someone else there’s kinds of heating and air conditioner guys out there that won’t do what they did to me yet PS Montgomery I’ll be seeing you in court. I’ll guarantee you that. !!!!

Showed up 5 minutes early. Diagnosed problem in 10...fixed in 20. Professional, courteous,friendly,knowledgeable.
Even though unit to be repaired was in crawl space under house..no complaint, unlike another local service used previously who upped their service call by 25.00 when realizing unit was under house. Recommended by my daughter who had an equally professional and friendly experience. Won't be using anyone else in the future.

My air went out on a friday evening. My call went to the answering service. I advised them it wasn't an emergency, and as it was so late in the evening, I could wait until tomorrow for a call back. Within 5 minutes my phone was ringing, and Kyle was telling me he had 2 free hours with nothing better to do than fix my central unit. Within the hour he had arrived, corrected the issue, and was gone again. Other than overpaying for the part he used, as opposed to having had the leisure to order it off Amazon in the past, I was completely satisfied and hoping to be able to sign up soon for their peace of mind maintenance plan.

During the winter of 2019 my units heat exchanger went out in November I was told that Montgomery was the best o only give one star because the part was warranted but everytime I'd call from Nov 2019 to march 2020 the guy(Jason) would say the samething he'd see if it was in . I finally had enough and went to a train dealer and my heat exchanger had been sitting in springdale Arkansas for that whole time the other company found this out within 15 min of me telling them my issue with Montgomery and I had it fixed 2 days later. Seems like they dont worry much about warranty parts!?!

We have been a customer with Montgomery Heat and Aire for over 15 years and have always been treated with respect. They are very timely and professional and know when to suggest repairs.

Dealt with Mike and you couldn't ask for a more professional or nice of a guy. They give you an estimate ahead of time so you know exactly what you're looking at as far as the price. They also take care of my mom's house and treat them well! I highly recommend them!

We were very pleased with the prompt service we received from Montgomery Heating. They were able to diagnose the problem and even had the replacement part.

Reported problem to Montgomery Heating & Aire and response time was great. Technician quickly analyzed problem and replace part. System is working as advertised. Outstanding customer service

We chose Montgomery Heat & Air out of the 4 Estimates we received for our Heat & Air and duct work replacement, not because they had the cheapest bid but because We were impressed with the detailed knowledge and attention to detail that Mike Montgomery went over with us in the original bid. His team, Jackson and Ethan, were consummate professionals. They showed up on time and worked hard everyday, they were courteous and knowledgeable. Their dedication to their craft was on display every day. They were a pleasure to work with and I could not have been happier with them. They were outstanding and a credit to their company. We are so glad we chose this company for this job. They lived up to the reviews and then some. Thank you, sincerely, gentlemen. You are appreciated for a job well done. Sincerely, Meisha Cherry

Oct. 30, 2020
I posted the above review about 18 months ago and we are still extremely satisfied with this company. Just a month ago we called to have our unit checked for it’s maintenance since winter is coming. When the service man came to the door he let me know that he thought our gasoline to our wall unit fireplace might have a leak, this is a unit that has been there for several years. He advised we call a qualified plumber to double check and turned the gas at our tank off. He saved our families lives with his diligence because although he could smell the gas he could hear it and it turns out it was a pretty significant leak as the person who had installed the line used the wrong part. I cannot thank Montgomery Heating and Air enough, their team has been outstanding from beginning to end. Thank. You again.

Sincerely,
Meisha Cherry

i have asked for help with the unit in one of the
bedrooms. i can't regulate the heat properly. someone was going to come here free of charge to explain the proper use of the settings on the remote. we did reschedule the first time they were going to come to the house. the second appointment no one showed up. a voicemail left for Mike Montgomery was not answered.
i admit that i might be in error with how set to set it properly,but both last year and again this fall i am not getting a helpful response. our units are out of warranty now and apparently my concerns are out of importance as well.
one service call this spring fixed a leak in the system. we were glad for that appointment and also being vindicated that something was really wrong. my concerns were validated then.
barb klug
12-17-2019

I have used Montgomery since 2015. They are a quality company with qualified and quality employees. They are timely and responsive to service requests. Staff are professional and clean up work areas when done. They also communicate areas checked and status. Leaves me feeling secure that heating and air systems are functioning safely and efficiently.

I called MH&A on 9/27/2021 after my central heat quit working. They came out the same day and in 5 minutes he diagnosed the draft motor assembly had rusted completely and crashed. The tech ordered the replacement and had it overnighted. On 9/29/2021 they were back out, replaced the motor assembly in about 30 minutes and tested the heater out. It works perfectly. Great job guys :-). I highly recommend this company. They are efficient, curious, dependable and very reasonably priced. Folks in the office are also great to work with. I will definitely use them on any next heat & air repair. Big THANKS to you guys.

I have a service contract and when I needed MH&A because my heater quit, they informed me that it's doubtful we will make it today and with the snow coming it will be after the snow hits.
This started when I called their after hours service (24 hr) from 2am til 8am no answer. They finally answered at 8:03am.
2 hrs later is when the service technician called with the above info.
I asked to have him contact someone with the business to call me.
He said if I wanted to call someone go ahead it's Sunday and no one is there.
Also I have a UV light burned out and I have been waiting for over 1 year for them to replace. It was sold and installed by MH&A.

This has to do with our maintenance contract and your customer service. I have an annual service contract and it seems to be impossible to get your people out here to do the bi-annual service. My winter service had 2-3 no shows and while I waited for them I received no phone call from them cancelling the appointment. Now we are into summer and I had an appointment for the 22nd of May between 2-3 PM. Again a no show and no phone call. In the beginning I had great service, couldn't ask for better. but now it has gone downhill. I know in business time is money but my time is valuable too and I hate wasting it waiting for a scheduled service.

Mike and his guys (Jackson and Ian) did a wonderful job. Very down to earth people with the customer in mind. This went very well from the start (Estimate) to the installation. Jackson and Ian seemed to be very knowledgeable, and was practicing very good team work to do the job effectively and efficiently, as well as going the extra mile to make sure ALL was working properly. I had told them about a problem we had last winter with the heat, and immediately they troubleshooted, diagnosed, and fixed the issue, all in the same installation process. Very stand-up and honest workers. Thanks Mike, Jackson, and Ian for good experience. Job well done! ;)