House Cleaning reviews in Clovis, California
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Derek Schultz
Absolutely fantastic service by the technicians that came to my home, Todd and Miguel.
These gentlemen were through, efficient, and educated. The carpet came out looking wonderful, I have 3 kids, a dog and a cat, the carpets were dirty!
I was a carpet technician for 17 years, and they followed all the correct steps in care. Pre vacuuming, corner guards for the walls, pre spray for the traffic lanes and moving their hoses as to not bang or rub on anything.
Seriously professional! I checked out the equipment in the van. Clean!!!! Well kept! Not a mess! Or leaks!Reasonable rates, almost 900 sqft cleaned for $325 is a deal!
Thank you Sterling Carpet cleaners!
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Dennis Ferreira
Ian was amazing on both accounts of having him here to fix our spa heater and our booster pump. Highly professional with great customer service. Highly recommend to anyone looking for a great pool company.
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anthony rogers
I live in Oakdale and had to use this company in regards to a home warranty claim. Ian came out originally 7 months ago (he claims) for a check valve that malfunctioned that He installed as a new part 7 months ago. After filing another claim he arrived again today for another repair. While removing the cover of the valve he said the screws were loose and either vibrations or dirty filters were the cause and that he's seen it before. He cleaned the top of the valve, silicone it and gave me instructions what to do in three hours after silicone dried. That was too "turn the pump on if I still saw a leak to turn the pump off. Where I still see water leaking, turn the screws 1/4 to 1/2 turn until the leak stops". This sent up a red flag for me as I never heard a technician asking the customer to go back over their work. I didn't worry about it at this time..
Three hours later I turned the pump on and the part immediately started leaking worse than it had before so I turned the pump off and video taped the rest of his instructions
I realized after attempting to turn the first screw that it was stripped, I tried the second screw and that one was stripped as well.. After explaining what I was doing on the video for a few minutes I sent Ian a message requesting he call me back ASAP.. When he called before getting into the problem I asked for his supervisor name which he says he's the supervisor. Then I asked for the CEO name and again he states he's partially the CEO and he would have to be the guy I deal with..I realized I wasn't going to get any numbers or names from him and with three previous call attempts that were not returned I explained to him what was going on..I explained that the screws were stripped. Ian imminently claimed a manufacturer defect. He would get that covered but there would be out of pocket costs. (Later I found out those cost were 200 dollars.) That's when I flipped out and told him it was either stripped today upon the repair or during the initial install.. His response was how did he know if it wasn't me that stripped it. I said well you can watch it on the video I recorded showing what I did...He then got defensive and said I was stating his company or him was to blame. I explained his company was the only ones to have their hands on it.. and if it was a defect why didn't he figure that out the first or second time. I've never heard any service person say please check my work and attempt to repair after me if it doesn't work.. Instead of saying if it still leaks please contact us and I will come out and look at it... Unless you are attempting to have a argument for you stripping the bolts. Not realizing I would record my self... Now I'm being contacted stating I have to pay 200 dollars out of pocket to get the repair done right.. Or else... Don't use this company,dont use this guy. I was not disfespectfult to Ian, I just stood up for myself as a home owner and this guy got very defensive... The ones with stuff to hide always do...Update Update...27June "Ian" claimed repair of his mess up could not be done without redirection of pipes and out of pocket costs at least 200 dollars. I had another company that did in fact fix it without moving pipes or any out of pocket costs. That leaves to possible conclusions for Ian and Aqua Brite. Either Ian lacks the knowledge and abilities to do this job and in that end up costs customers extra money they shouldn't have to pay or he and his company are crooks trying to charge the customer to get money lost by low balling the bids for the job.. either way it is all bad.. Don't use these guys our let Ian touch your equipment, it might save you some stress and hard earned money...
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Grecia Ibarra
This contractor is one for America home warranty. Guillermo is a technician came out to check my pool pump. Without even checking it said it was burn out because we left it running without water in the pool. He recommended we get a pool leak detection technician to check out the pool. I don't understand the reason behind this request if we don't see any signs of leaks to validate his recommendations. Stay away from this company. I had to give them 1 start to post my comment. They are negative 3 stars in my book.
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T N
Zachary was great and timely with providing me information for my service needs. He even provided me information on different avenues I could take. There was no pressure to get services I didn't need for options I wanted to exercise. I appreciate his honesty and for that it helps build trust with not only Aqua Brite but also with the home warranty company.
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Big Kay
I’ve been with my home warranty for 5 years. After assigning Aqua Brite to a service call, 3 months later service was never completed. My expensive pool motor was stolen and replaced with a cheap refurbished one. Neither me or the home warranty company could get a hold of anyone to return the original motor. Home warranty wouldn’t assign a different company so I canceled my contract.
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Krystle Argentino
They came out under warranty (like the guy above, even if they don't do the work they still have to charge the service fee. That was actually his warranty service fee). However, they replaced my motor with a used one and told me I needed to pay an additional $250 for the rerouting of plumbing for the new(used) pump because my current plumbing wouldn't work with the new pump. The first day the guy came out, he showed up late and didn't have anything with him to rerout the plumbing so he had to reschedule again! So I rescheduled, and now the piping that they installed is leaking and my pump is losing pressure so all the water drains out and I can't run my pump. Been trying to get them back out here all week and it's been a run around. First American Home Warranty is a joke (on a completely different bad review), and this company Aqua Brite Pools is probably the most unprofessional company I've ever dealt with.
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Carin Martin Johnson
5/2023 My pool pump died and my home warranty company (FAHW) sent Aqua Brite from Fresno to Sacramento to replace the pump. Aqua Brite told FAHW that they needed to modify my water line, so I spoke with my pool builder and they said that there shouldn't need to be any modifications to my water line to replace the pool pump and suggested I get a full breakdown of what they plan to do. So even though I left several messages asking for a full breakdown and stating that I needed to know what they plan to do before I could sign off on it. I have yet to hear back from them. It was over 3 weeks ago that I found out about the mods that they stated needed to be done, and over a month ago that my pump has been down. Again, I still have not heard from them. DO NOT USE THEM!! 6/2023 So here's an update to this review. FAHW finally approved another pool company (AV Hawaiian) to come out and take a look at my pump. They came to the same conclusion about the pump needing to be replaced, but said no modifications were necessary. They replaced it with a new pump the same brand (Pentair) and model that I had before. He said it was a very simple replacement simple unhook the old pump and hook up the new pump. So bottom line...Aqua Brite was trying to screw me royally. They said my pump would be replaced with a refurbished pump and it would not be the same brand. With AV Hawaiian, I got the exact quality that I had before, with a brand new Pentair pump and no additional cost. Aqua Brite, you are unethical and I will make sure all of my pool owning friends know better than to call you!
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Noel Perry
I placed a claim with my home warranty in February to have my pool leak repaired. Aquabrite sent someone in early March with no tools to “just check it out”. That was the last time I heard or spoke to anyone. I called, I texted and nothing. I finally placed an additional claim with my warranty company because the job was still not done. They finally gave me an appt from 8-12 on April 12. Then the technician called me to tell me it would be later in the day before he could get to me. Guaranteed he would not have had what he needed to fix my pool because he didn’t know what was wrong. My time is valuable and this company provides subpar customer service. My advice would be to find another pool repair company.
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Anthony Reynolds
So the box I can’t check is “good value” and that’s only because I was introduced to Aquabrite through our home warranty company.
Zach arrived on time (maybe a little early) to fix what we thought was an O-ring leak on the filter pump. He was able to quickly diagnose the problem as a cracked pump housing which immediately had me concerned as I was expecting a long wait for replacement. Zach showed me exactly where the problem was and told me not to worry as Aquabrite had a pretty extensive parts room. After placing a call he informed me the part was available and he’d be back out to complete the repair.
Here’s where I was truly impressed. A few days after the casing was repaired the pump just stopped working. Now, the casing was a few plumbing connections and with the pump totally non-operational I was pretty sure this wasn’t Aquabrite’s issue, however, I called anyway and left a message. Within minutes Zach was calling me back to let me know he was in the area and would try to get over the same day. He said he couldn’t promise anything but would call no matter what.
At about 4:30 the phone rang and I was sure it was Zach calling to tell me he couldn’t make it. To my surprise he was calling to say he’d be there in 15 minutes.
After checking the pump he found there was a loose wire preventing the pump from running. Not Aquabrite’s fault but Zach fixed the problem to ensure we would have a pool over the weekend.
I’ve had some bad experiences with home repair companies and sometimes with the people they send but can say from experience if you are dealing with Zach from Aquabrite you’re in great hands. He’s on time, dependable and just an all around nice guy.
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yesii velazquez
Ian did an amazing job! He fixed the leak in my pump and got it up and running in less than 20min! He was very polite and professional. I would definitely recommend him to everyone that owns a pool.
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Miguel Ochoa
Ian was excellent. He replaced my pool pump and took the time to answer any questions about the new pump. He also gave me tips about pool care. Very satisfied with the service.
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Brendan Mac McLoughlin
First American Home Warranty company assigned Aqua Brite to resolve a problem I was having with my swimming pool electronics. This came about after the first contractor they assigned exacerbated the problem. So, Zach called me to get some background on the problem. He arrived as scheduled, and immediately got into a problem solving mode. He analyzed all the different components, and figured out exactly what needed to be done. His knowledge, patience, professionalism and skills were very impressive. I would highly recommend Zach for anything having to do with swimming pool equipment or electronics.
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Kevin Gilio
If possible, I would give this Company 0 stars.
They were contacted to come out by First American Home Warranty to assess a leak in my above ground hot tub. The first time, Ian, came out he concluded that the leak was in the jets (one of the ONLY things not covered by my warranty). OK, fair, he is a professional. I came home to realize he didn't even put water in the spa! It was completely empty as it had been for 3 weeks - with dust collected on the bottom of the spa. So, I took pictures and sent the proof to Warranty Company that it is impossible for anyone to conclude anything based on not even putting water in the hot tub.
The Warranty Company contacted Aqua Brite and had them come back out. This time I filled up the tub with water that day as I wanted the leak to be "fresh". He was late to the appointment by 2 hrs. He called me later that day and told me he thinks it's in the jets (I was unable to be there in person as he was late by 2 hrs, mentioned above). I said how? Proof? Pictures? Anything? Note: the reason I asked this is because the hot tub has foam all around it. In order for him to properly assess the tub, he would need to take out the foam. The foam was all in tact when I went home.The answer was simple, he couldn't conclude whether or not the leak was in the plumbing (covered by my warranty) or in the jets. Therefore, he chooses to say it's in the jets or he claims he won't get referrals from First American Home Warranty Company. After a long conversation, he told me he would put in his report that he couldn't conclude where the leak was coming from without ripping out the foam. Of course, he did not do that. He took a picture of a jet a picture of the outside of the hot tub and sent in the request saying the leak was in the jet. American Home Warranty claims they have to go by their licensed tech's opinion and cannot do anything. They would need him to resubmit his findings.
How does American Home Warranty get away with this? Unknown, but this review is not about them.
I have tried calling him several times with no answer. I have left voicemails as well. I understand if he is too lazy to go into the foam and find where the actual leak is - I too was too lazy to do that myself. But to then blatantly lie, that is unacceptable.
Aqua Brite has a responsibility to do what is right by their shared client (me). This is not someone you want working on things that are important to you (such as your home and it's components). If your Home Warranty Company suggests Aqua Brite, DO NOT allow it. It is likely you will get taken advantage of.
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Lyn Caskey
Ethan at Aqua Brite is one of the most knowledgeable technicians I have experienced in my 25 years of pool ownership. He takes pride in his profession and trade, has a solid broad understanding of all aspects of the pool maintenance and pool equipment and is an excellent communicator.
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Naomi Cordeiro
This company came out for our home warranty and they were awesome. They responded quick and came out the next day. I needed a part for my salt cell and the technician hand. The best was the technician Ian that was very polite and friendly that provided excellent customer service!
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Linda Rogers
My husband and I had no choice to use this company for a home warranty claim. If there was a option for zero stars we would choose that. The man Ian worked on our pool pump part that was leaking. After he installed a brand new one it too started leaking after a couple months He came back added some glue and said it should be fine. It wasn’t and started leaking immediately. He then stated we would have to pay more money because he needed to do extra work not covered by insurance to fix it, there was no way around it. After dealing with insurance company they sent a different company out for a second opinion and possible repair. The new company identified that the part in question was “damaged”. Bolts were stripped and the inner seal housing was cracked. This could of only happened during initial install or during service call either one it was NOT brought to our attention. We believe it was to cover the damage up until our warranty service expired. Being that it’s only one year it would have been my problem to deal with. The new company also fixed it without moving stuff around and any out of pocket costs. I guess Ian didn’t know “how to do it” !! It’s ok, not everyone knows how to work on pool equipment. Just stop claiming your an expert. Don’t use this company they will try and find a way to charge you extra money whether its today Or down the road. And it was so impossible to get a hold of them. My husband left Voice mail after voice mail and they never call us back and then there’s time that the voice mail was full. I couldn’tBelieved that Ian tried to blame my husband for the broken parts instead of taking the responsibility for it he just pointed his finger at my husband for his mistake. Please get second opinions if this company does come and work on your pool.
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GDS Saeteurn
Ian from Aqua brite pool service was great with his service in replacing my pool heater and pool pump. Very professional and attentive to what he did. Communication was the best of the best to keep you inform when he coming by for the appointment and keeping on track of the work order.
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Christy Corona
Aqua bright pools was referred by my home owners insurance for a replacement motor and pump for my in ground pool. My first experience was with Ian Suhovy. He was professional and knowledgeable. He was thorough, Explained different options with new or rebuilt parts and also gave me options of a new system. We went over cost to give me the option for my financial comfortability.
Within 4 days of initial call Ian sent one of his colleagues Jody, to replacing my motor and pump.I will be contacting Aqua Brite pool for all my pool needs.
Thanks again for your time and expertise.
Ann C Corona. -
Susan Cole
Please believe all the bad reviews. Run, don’t walk away from Aqua Brite. First American used them for our spa filter. Aqua Brite is the worst company that we have ever dealt with. I could write a page of what we experienced and went through. Do not have this company out to your home!!! If you decide to let First American use Aqua Brite to service your spa or pool, you will experience a nightmare!!!