Swimming Pool Contractor reviews in Lake Forest, California

My wife and I engaged with Swan pools to design and manufacture our backyard pool, patio, and landscaping. The entire experience was excellent and truly a pleasure. Starting with DQ (Domie Quintana) who worked closely with us on our goals and then designed an entire backyard environment for us. His vision inspired us to expand our ideas to make a great design even better. He’s amazing and a brilliant designer. We wanted a waterfall with the pool, so DQ suggested a grotto. What a unique idea! The grotto combines a waterfall with an interior space to sit behind the waterfall. It’s magical!
Annie Hernandez helped us with all the cosmetic choices: tile designs, pool surface options, color schemes and so forth. She takes time to explore all the options. She’s a joy to work with. Thank you, Annie.
The process of city approvals went smoothly and Swan Pools took care of everything required: permits, excavation, pool construction, plumbing, gas, electrical, masonry, pool equipment, etc. The workmanship of the entire crew was first-rate in every respect. Their attention to detail is noteworthy. They are hard-working people and we sincerely appreciate them.
Once we broke ground, our project manager Johnny Alvizo took over to ensure all work went as planned. Johnny kept us informed every step of the way. He’s awesome. As work progressed, we wanted to make some changes - Johnny worked with the crew to get the changes and additions done perfectly. Johnny’s hard work and diligence can’t be overstated; he made sure the vision became a reality. He is truly a valable asset to his company.
Our beautiful backyard is now complete and we’re enjoying our new pool and the incredible enviroment created by Swan Pools and their wonderful people. We have a resort in our own backyard and we couldn’t be happier.
We highly recommend Swan Pools. They deliver on their promises. The quality and talent of their people is the key to a fantastic customer expeience. Choose Swan and you’ll be happy too.

We engaged the team at Swan Pools after careful consideration to build our in ground pool and spa. We really enjoyed working with the entire team from start to finish. They completed the pool on time and within budget. The quality and workmanship are second to known and we are very pleased with the outcome. While the entire team at Swan is great, truly! I specifically want to give a shout out to our Project Manager Johnny, I put this guy through it for sure….. he is a great communicator, calm and collected. He always did what he said he was going to do, and is highly professional. We would definitely recommend Swan Pools after our experience. You won’t be disappointed.

We had the best experience with Swan. Putting in a pool was a huge decision, so making sure we had the right team was extra important. We started off with Kelley as our designer/sales person and I cannot say enough good things about her! She saw our vision, and then went over every line item as we went through the sales process. Once we started to dig, the project moved so quickly. Johnny was our project manager and was fantastic! Stayed on top of crews, gave daily updates, and went with the flow of any changes we made a long the way. I felt like we were in the best hands from start to finish. We will be referring our friends to Swan in the future!

Swan built our pool 13 years ago and we reached out to them again when the pool needed replastering. The project proceeded very smoothly with Johnny, our project manager. He was just as helpful and supportive we could’ve wished for. Returned our calls in a timely fashion and put our minds at ease when dealing the contractors. Honestly, we were expecting a nightmare but everything was so well handled by Johnny. We’re very grateful and happy to have him in charge.

We had our pool installed by Swan a few years ago and they have exceeded our expectations on long term maintenance and repairs. We have had a hot tub jet replaced, a salt cell failure and a pool led light fail. All of these issues were fixed in a timely matter and under our warranty. Happy to recommend them here.

Great Company! DQ designed an awesome pool and that everyone loves. Juan took care of the rest from the ground breaking to the finish. These guys are awesome.

Great experience

Absolutly great expirence with these guys! They were very knowledgeable and extremly helpful with all the question we had. My husband and I look forward to enjoying the amazing pool they have built us!

Can't wait to rate a 5. Pool excavation started May 29th, no progress since. Still have hope . Rated 3 based on updates, communication and progress.Update- 4 months later and still hoping this will be completed soon.

Our pool is beautiful and we use it all the time (all seasons)! The process from design to completion exceeded our expectations. We would recommend Swan (and have) to anyone considering a pool or jacuzzi.

DQ has designed our dream backyard with a pool, fire-pits, spa, and so much more in a space I thought was not big enough for a blow up pool. He has been attentive to every wild idea we have had and honest with all pricing up front. We are so excited for the backyard of our dreams.

Apparently Roger's project took all of the great service Swan has to offer. I originally sought an estimate for an already designed oasis. I did so without any intention of putting in the pool and spa while my husband is deployed in Afghanistan. However the estimate came back a lot lower than we thought it would. Jim estimated that this cost could increase 5-10% if we waited for later in the year and somehow convinced me it would be an easy and low stress process. This couldn't be further from the truth. Although I was originally very pleased with the level of customer service in the beginning. Jim really deserves an academy award for his salesmanship. In combination with their years in business and BBB standing, I thought we chose the right company. Once the contract was signed however and the work started I have been nothing but frustrated with their lack of service. And once you sign the contract, Jim is no longer available to you.

My first warning sign was when the surveyor tried to solicit me for his friend who sells long term care insurance. Really?!?!?!? It went down hill from there. At some point between excavation and the plumbing, I had a 7ft fence post magically disappear. After the plumbers came out I had a brand new rain gutter look like someone took a golf club to it and my beautiful brand new polished cement with imbedded glass capped planter wall had 6 chunks taken out of it. They are trying to assure me that they'll take care of the desecration to my property but I have absolutely no confidence of it. So the icing on this disaster cake is that the drawing that they had me sign off was incorrect so of course I didn't realize they have the pool equipment 2mm from the walkway and the monstrosity is visible from every relaxing point in the yet to be beautiful back yard and ruins the entire chi of the design. So when Carl wasn't available to address the issue with me they send James out who nonchalantly explains away any other possible placement of the pool equipment citing building codes. So I take it upon my self to confirm building codes which contradicted everything James said, so either he has no idea what he is doing or he just flat out lied. Now I can't believe anything that comes out of anyone at Swan. Today, a week later, Carl comes out and cite's a different building code and rubs it in my face that I signed off on the drawing, even though their drawing was inaccurate which let me to believe the equipment was right where I wanted it. And now they are charging me $300 to move it.
So I'm in the middle of a nightmare and can't wait for it to be over. On one hand I wish I could terminate my contract but on the other I can't imagine they can keep providing this level of service. The only thing keeps me going is that my husband is beyond excited to come home from Afghanistan to his pool and spa.

What a nightmare. I spent so much on our pool but it was (and is still) such a headache. To be clear, other than the design of the pool, they don't actually do any work. They just sub contract all the work to a variety of construction companies. They will tell you that you are paying more with them because of the quality you receive but they just randomly assign a sub contractor based on whoever is available. My fire pit came out so ugly that it looked like a cartoon cake that had deflated in the oven. The pool floor started fading within 2-3 months. The lights in the pool do not work. And the filters barely clean the pool. I have contacted them for the last 3 months to try and resolve the issues. However, I just keep getting told that someone will reach out to me soon to resolve the issues but nobody ever does. Save yourself some money and just go with a less expensive company and set some money aside for post construction repair. You will be in the same situation but you will save a lot of cash. But hey, at least I got some random umbrella post holes that I never asked for.

We are so happy with Swan Pools. James is so helpful and honest, They care about their customers and have great ideas. We recommend them to everyone in our family as well as our friends.

We have really enjoyed our Swan Pool. Construction went smoothly and on time. Very co-operative workers. Designed for our enjoyment and stayed within budget. We love that the grand kids, grand nieces and nephews all come over to swim and relax on the deck. Very happy with our investment.

I wanted to tell anyone who is interested how wonderful the entire Swan Pools team has been. DQ (Domie) has been our point person. He is professional, reliable, and knowledgeable. DQ is a fantastic designer. Living in Ladera Ranch we have had significant soil and HOA issues. DQ was easily able to navigate both the HOA and soil issues. He is a clear communicator. When DQ says he is going to do something he does it immediately. I have pretty high standards. DQ and the Swan team have impressed me. The staff at the office has been easy and delightful to work with. I would not hesitate to recommend DQ for any landscaping project.

If you want peace of mind , if you want a company with a long track record (something like 50 years in OC), if you want a tremendous pool that you'll absolutely love, stop right now and call Swan Pools. Don't waste any more of your time. We chose Swan to help design and plan and install our pool and spa, and we couldn't be happier. With COVID this year and concerns about public pools (how do you social distance there?), we are so lucky to have our own pool. Swan staff were utterly reliable, and all of their work crews were professional and knew exactly what they were doing.

My wife and I have to specifically mention Juan Corrales and Holly Zderich. Ms. Zderich helped us design our dream pool and did a fantastic job. She was patient, creative, and really knows what she's doing. Certainly ask for her when you call. Once we got started, Mr Corrales managed the project all the way through. Always available, and always professional, he handled everything so well behind the scenes that we didn't have to worry about anything. Both he and Ms. Zderich are exemplary in their work -- you'd be very lucky to have them on your pool project. (Other people you'd be lucky to have on your project are Mike Ruiz, Project Manager, and Andy Huffman, who knows everything about everything: every pool part, pump, pipe, plaster and permits -- don't underestimate for a moment Swan's long history of high quality work. When it comes to passing through every city permit stage without trouble, you want these people running your project!)

But we have to again mention the numerous expert work crews they employ: they have to be the best in the business. They know **exactly** what they're doing.

In summary, if you want cheap you should look elsewhere and then be prepared to deal with headaches and worry. With Swan, they'll work with you no matter what the size of the project, and you will *never* have to worry, either during or after the job is done.

Well done, Swan Pools!

We met with several companies for our backyard remodel and we are so excited to be moving forward with DQ and Swan Pools. From the start DQ has been excellent. He has really taken the time to get to know us and our family and use that information for our pool design. We had a good idea of what we thought our backyard redesign would look like. DQ's design surpassed our vision and expectations. He not only gave us exactly what we wanted but much much more. All while making sure he is staying within our budget. DQ has been very thorough explaining the step by step process. I know we are in good hands with DQ and Swan Pools.

We just completed our 3 month pool project with Swan and are extremely happy with the results. You will always have issues in construction and the great thing about SWAN is that they will work with you to address those issues. Having a great project lead/manager like Mike is key to that. Project was pretty much on time and on budget. I shopped around and it was a fair price. Not the lowest, not the highest. Would def. recommend SWAN.

We are in the middle of a big, complicated pool project that involves extra engineering due expansive soils. DQ and his team at Swan Pools explained everything in a clear and detailed way, instilling the confidence and clarity we needed to move forward with the project. Swan has been available day and night to answer any questions and address any concerns. Our HOA is EXTREMELY strict and DQ remained focused and diligent, getting our plans approved quickly with minimal assistance from us. He also created a gorgeous and functional concept for our front and back yard that is in budget. I highly recommend DQ and his colleagues at Swan!!

We've got in contact with DQ from Swan Pools. First impression: he's nice, easy to talk to, has a creative mind (he is the pool designer), easy going (his mission is to have happy clients and be blown away by the outcome) and attentive (he'll accommodate us as much as we needed any changes). Our project is still on-going and can't wait for the finished product of a resort-like backyard so we can still enjoy the summer heat!