Green Solar Technologies

Frustrating Experience: Unprofessional Solar Panel Company

I am writing this review to express my extreme disappointment with GREEN SOLAR ENERGY/GREEN HOME SYSTEMS , a solar panel company that I regretfully invested $21,000 in seven years ago. My experience with them has been nothing short of a nightmare, characterized by unprofessionalism and a complete lack of customer service.

First and foremost, one of the most glaring issues with GREEN SOLAR ENERGY/GREEN HOME SYSTEMS is their inability to answer the phone. I have lost count of the number of times I've called their customer service line, only to be met with an endless stream of voicemails or a frustratingly long wait on hold. It's baffling how a company that deals with such significant investments fails to prioritize basic communication with their customers. It's not just a one-time occurrence; this has been an ongoing problem throughout the entirety of my seven-year relationship with them.

Furthermore, their unprofessional conduct is evident in their overall customer service approach. Whenever I did manage to get through to a representative, their attitude was dismissive and apathetic, leaving me feeling unheard and undervalued as a customer. They displayed a lack of expertise and were unable to address my concerns adequately. It's disheartening to invest such a substantial amount of money and receive such subpar treatment.

In terms of the solar panel system itself, it has been far from reliable. Despite promises of exceptional performance and significant energy savings, the panels have failed to live up to expectations. Frequent malfunctions and issues have plagued the system, requiring numerous service calls and frustrating delays in getting problems resolved. The overall lack of quality and durability in the product is simply unacceptable given the substantial investment made.

To sum it up, my experience with GREEN SOLAR ENERGY/GREEN HOME SYSTEMS has been a costly mistake. From their consistent failure to answer phone calls to their unprofessional and dismissive customer service, this company has shown a complete disregard for their customers. Coupled with the subpar performance of the solar panel system itself, it is evident that their promises were nothing more than empty marketing claims. I strongly advise against choosing GREEN SOLAR ENERGY/GREEN HOME SYSTEMS for your solar panel needs, as their unprofessionalism and lack of reliability have resulted in an incredibly frustrating and unsatisfactory experience.

Before going with Green Solar Technologies, I checked out a few other companies and did my homework about leasing vs purchasing so I understood what I was getting into.

The sales person, Johnny was up front and able to answer all my questions. It wasn't a hard sell since I knew what I wanted and they were able to provide it. I am fortunate to have plenty of south-facing roof space so I was able to get a rather large (10kw) system.

Installation was smooth which impressed me They showed up on time, were very organized and clean and paid a lot of attention to safety.

The whole process was smooth and I was kept informed the entire way through. Thanks Johnny and everyone at Green Solar Technologies.

I don't have anything negative to say.
1) the whole experience was made easy
2) everyone I worked with was very professional and they wanted to please me at every step
3) the end product was beyond my expectations
4) the installation team was polite and hard working. We had bad weather, didn't matter, they worked in it and into the dark.
Highly recommend them