Swimming Pool Contractor reviews in Ontario, California

Update: good luck getting anything repaired. We are having problems with the mastic & requested a repair 4 months ago and it hasn’t t been fixed yet. They just give us the runaround.

Original:
We are very happy with our final pool results. The color of the water/pool looks really nice. Wyatt & his subcontractors were always profesional and did an outstanding job. They addressed any problems/concerns we encountered during the process.

these guys are characters - constucted 2023 - besides being horibly late the quality of construction was not bad (after aguments abount following code requirements) we had a leak with auto pool filler, which they claimed was our fault for reaplecing float - finaly busted out deck to reveal joint that was never glued - thanks - hope there are no more - they do NOT stand by theire work!

Never returned my call ...

Awful!!

Great team, did a fantastic job!

Great timely service! Highly recommended for any of your needs!

Do not use them. Worst pool company ever!

We love our pool! Beautifully built!

They do such a great job transforming nothing into something spectacular!!! Would refer them to friends and family any day!

Years ago had a pool from them worse ever service ever . Would never ever do buessness with again.no longer own house but they left us hanging on this 65000 hole in the ground.

They made a good quality pool for me!
No company is perfect , overall they achieved
What they said in contract

Its been 4 months since they did my concrete and i still have these stains all over my concrete , does anyone know how to get rid of them! i Is this Normal?

Blue Haven Pools and Spas designed and installed my Ontario home pool and I could not be happier. My family is so excited for their summer parties!

We a great company! They were very professional, responsive and finished the project on time. I couldn’t ask for anything else! Thank you Blue Haven Pools

Great pool with a great price for our family! We got a 30 by 40 ft pool! We also added awesome sheer descent water features!

Can u say con game? Let me tell you so this will not happen to you...well 1st they broke our sprinklers with the tractor even though we told them to put plywood down to prevent damage and now it's 5 months later and they still have not fixed them after repeated requests for them to do
so and we already lost 9 plants...2nd we told them to leave enough dirt from digging the pool hole to level the lot and they did not and the foreman said no problem we are digging another pool up the street and we will bring some dirt back to level the lot but the sub contractor said no way and wanted $2500 to bring it back a total of 6 scoops that took 5 hours to do....R U kidding? So we paid it and guess what? they never finished leveling the lot took our $2500 worked on it with 3 men 1 in a dump truck 1 in a bobcat and 1 with a compactor a total of 5 hours was spent on it and never finished it and left it unlevel still to this day refusing to come back and do the job right...really $2500 for that is a little excessive on the little work that was done misleading for sure....also the concrete sub contractor poured concrete not to the plans and they refuse to come back and do the job right according to the plans saying we got what we paid for and once again not to plan...the Blue Haven foreman also took $275 for a remote for the pool and guess what he was ripping customers off for this and was fired took our $275 and several other customer's money in the area also and what a company Blue Haven is saying they will not refund any customers for this foremans actions that worked for them...also the sub contractors that worked on the pool they never cleaned up any mess from building the pool rebar wood with nails large boulders scap gunnite all left behind for us to clean up as well as all the trash from the workers that would throw empty water bottles food trash all was thrown in the empty pool like a giant trash can even though we had trash cans less than 15 feet from where they were working...brand new walls in the back yard near the pool build covered in plaster and gunnite that was never cleaned up even though we made repeated requests to do so...the walls that we're removed so the tractor can get in the back yard was rebuilt with a different color block and different color grout not even close to the original color so now we have a two tone wall and on top of all that they are months over the promised due date of completion just making excuse after excuse and not taking responsibility for any errors on the work that the sub contractors did and not doing it right...saying they are not taking responsibility for what ever promised work the foreman said would be done and even though he worked for them and no responsibility for the money taken from us and was fired over in other words Blue Haven takes no responsibility for any of the actions their employees and no responsibility for their sub contractors actions who also work for them...great company u got there..NOT

I requested a pool quote / bid. Tony came out took measurements of my yard and told me he would get back to me with a 3D drawing of the pool and the cost. After two emails and a phone call, I still have not received or heard from Tony going on two weeks now. This is concerning! My thought is if they lack or fail to follow up with a bid to get my business what will it be like if I allowed them to build me a pool.

Here I am writing another review on this company! Has been over a year since we signed this contract and still have not completed the project people be aware do your research these companies tell u what u want to hear and don’t come through!!! Sad they do this u save so much money for they can just ignored you! Still waiting on a slide that was added back in May of 2020 and they still can’t figure out how to pass it by the city! They broke our concrete and still have not came out to fix he’s told my his bad like 3 times someone would be here for the past few weeks!

We went into contract in May of 2020 for our pool project. 13 mos today and still our pool isn't finished. They can't tell us when it will be completed. we've had nothing but delay after delay since the beginning and it seems like no one in that office communicates with each other. We've had open trenches and piles of dirt in our back yard and drive way for months now and it seems like all we have left to do is the plaster. They did the shotcrete months ago and we are starting to see some cracks in it, I brought it up to their attention and they said it was normal. We've tried calling and emailing them and seems like we always get the run around, like they don't care since they've pretty much got all their money. Ron is never available to take any calls and doesn't return calls. Yukary is no longer working at the office so now they are trying to pick up where she left off. I called corporate last month and filed a complain against the office in Ontario. They told me to call them back in a couple of weeks if things weren't moving along. This has been a very frustrating and horrible experience. I only hope if that if they ever do finish, that we don't have any problems with the pool or equipment because I have a feeling that it is going to be even worst trying to get them to come out and inspect and repair if anything needs fixing.

This pool place is over and beyond what you could expect! They were great with customer service and also with the contractors they used for each job were outstanding and very professional people! Our pool was done within 4 months and all concrete work around our pool is outstanding! This company all around was great service!

Been wanting to build a pool for years and choosing someone to trust to destroy your backyard and then make it the place you dreamed about is a huge decision!! Blue Haven Pools showed up on time and killed the project!! Got my own paradise and will never leave the house again!! Believe it when I say they got you!!!