Appliance Repair reviews in Pasadena, California

Duan did a great job on calling me a half hour before he was on the way. A good job showing his knowledge and methodical approach to analyzing the issue. And his communication with what he needed to do and next steps were clear and comforting. Would love to get him every time we call.

I replied to your feedback request & gave your serviceman 5 stars, but you replied to my feedback informing me that it was not complete so let me give you a further account of my experience:
My washer has been in disrepair since Oct. 26, 2023. There were numerous calls made to you. Your telephone operators have been empathetic, and your repairmen did their best to accommodate me; however, their hands are tied because your business office sucks!!! You have caused me much anguish. Now that my washer is in working condition after nearly 5 months of disrepair, and I AM thankful, I would like to let you know your system needs much improvement. In this busy world that we live in, taking 5 months to resolve a problem is unacceptable!

The storm from the fires dumped so much dirt and debris in my window AC units that they need a pro to to open them way up to clean areas not readily accessible to customer. Tech was friendly knew his stuff and got both units back up and running

My dryer was working but stopping time to time, the guy who came said it was the timer. After one month of back and forth he changed the timer but the next day the dryer stopped working all together. There is no power entering the timer, but the tech had no idea what was wrong so he randomly guessed that it was the timer and was wrong. It’s been over a month now and I still don’t have a working dryer. Unfortunately extended my warranty with sears for another year before this incident. Terrible service, incompetent and careless technician(s). Disappointing experience and customer service.

The Sears Technician was very courteous and professional. I really appreciate the earlier appointment. He quickly diagnosed the problem and provided much needed education about the stove. Excellent service!

Nolan was excellent, he explained everything to us before he did it. He was very courteous and kind. He's an excellent service man.

The repairman was excellent, knowledgeable and competent. He explained options and advised when asked. He checked my account and made the necessary changes in the order I was not aware of. I only wish the phone system would have given me the option to have the service be on both my washer and dryer at the same time rather than having to call in twice for the service.

Johnny determined leak, ordered the new hose and repaired it three days later

Sears was the place to go for all my appliances, I used to always buy warranties. This time I bought my warranty for a year, I was not too happy with the service. The last incident was such a humiliating experience to the point where i had to come and write a review. They scheduled two appointments to come and place a part in my fridge. No one showed up, three months I have been waiting to come fix my fridge. They wanted me to renew the warranty after they had and still making me wait to send a technician and fix the fridge. I can't trust them to renew the warranty after the way they are humiliating me. You need know from my experience that they care only about the money, I have been calling and after they collect all my info. they put me on hold and then hung up the phone. So humiliating!!

Sears uses outside vendors to SCAM clients. Ordered a simple diagnostic check ($119) for leaky fridge. Tech spent only a mintue looking at fridge and gave us a quick estimate. Once we declined the repairs he requested a CC for payment and charged an additional $50 for "Clean & Maintain" fee which he did not do. When we asked for receipt he said we would get an email. When we didn't receive email immediately, he stated it wouldn't be sent until the next business day. That is when we noticed the additional $50 fee ($169 total) for services not completed.

Numerous calls to SEARS, just gave us the run around. Usually with them transferring us numerous times and eventually hanging up on us.

DO NOT HIRE SEARS FOR REPAIRS, they use tech who are liars and just want to steal your money.

Ramon was proficient, knowledgeable, efficient and courteous.

George was on time, efficient, kept work area clean as he found it, and thorough in the maintenance service he provided. His assessment of the condition of my appliance was fair and accurate. I would recommend him highly.

The technician was on time, polite, incredibly helpful, efficient and successful in resolving the issue. I was pleased with his customer service.

This company moved our appointment day up to accommodate us, showed up on time, communicated with us as to 5he estimated time of arrival, and Johnny was a true professional— very thorough and efficient!

Johnny was a tremendous worker!! He explained everything he was doing and was very professional. Left the house cleaner than when he got here! Please thank him again for a job well done!

Mark did a great job repairing the broken on/off knob on my a/c. Thanks to his persistence in figuring out a way to repair the broken knob, I did not have to replace the air conditioner. My sincere thanks to Mark for his patience and kindness.

“Johnny was incredibly honest and thorough. He took the time to explain everything clearly and made sure we understood the issue and the repair. A truly skilled technician and an all-around great person—highly recommended!

The person who came out was great - friendly, knowledgeable as far as I can tell, professional, and helpful. He told me the problem was that I needed a plumber and not a washing machine repair specialist. He showed me where the water was backing up due to a clogged pipe. Good information I think. But that 10 minutes cost $119 and they don’t fix that. Again, good dude-top rating, not his fault for the price. I agreed to the terms thinking the cost of the inspection would be deducted from the final fix price as agreed. They don’t fix that- so I’m out $119 and have to start over. I don’t think the gentleman should come out for free, but if you can’t fix it at least cut the price in half or warn me in advance. To be fair, you did say that if I turned down getting it fixed, I would still be charged, but in this case you did not mention that if you couldn’t fix the problem I would still be charged. Communicate better Sears.

This is the third attempt to fix our washing machine and also the third month of going without laundry to ask me how I feel about fixing the problem is unreasonable. Three sets of technicians have been to my house. Four orders of parts have been delivered. We pay a huge amount of money each year to ensure against this. The technicians are the least of the problem. The management of the program seems to be the head of it, they are not willing to deal with the technicians or the customers.

Sears technician, Manual, is knowledgeable, polite, courteous; explaining everything as he was repairing the dishwasher.

My experience with Ramon was great! He did the repair fast. As soon as we received the required part out appointment was rescheduled and he repaired our dishwasher with no problems.
Thank you Ramon!

However I want to take the opportunity to mention why I review is one star. I give Ramon 5 stars. But Sears service is just a scam. My friend and I have the same issue with our refrigerator. In my case it has been six months since we started a claim for repairs, the refrigerator was not repaired and i received a voucher for replacement and I also paid about $500 extra for a new refrigerator that up to now is not coming. I tried to call every single department on Sears but no body knows what to do and the problem is not resolved. I was informed the order has not been processed to Costco and the order is in the air. SIX MONTHS without refrigerator and Sears is doing nothing!! I just went to Costco to buy a new refrigerator. I am suing Sears and they already have other legal cases waiting to be resolved. They keep collecting money from customers and not fixing the appliances. Stay away from Sears (they are going out of business)