Appliance Repair reviews in Santa Ana, California

Victor was an excellent technician repairing our refrigerator. He was very knowledgeable, kind and helpful. If I need service again I hope Victor’s the one that comes. Thank you for the great service!

Customer service was a little frustrating. Our refrigerator abrubtly stopped cooling and I was told to turn down the freezer temp and wait 24 hours because the freezer would cool the rest of the refrigerator. That made no sense to me. It was actually warm inside and not cooling at all. Had to wait a week for someone to come out and look at it then another 18 days for the parts to be delivered. But the repairman came out installed the parts and he fixed the refrigerator. It works great. He was professional and polite. Very happy with his work.

The repairman maintained constant communication, demonstrated the finished repair and helped clean the exterior of the washer. He was very congenial.

Repair was not completed
Washer left leaking water from the incoming water line where it was t before

Added new problem

Sears is great! Very professional work and technician. Extremely cordial and knowledgeable!
Thx

Alfredo was very polite and professional. He quickly found the problem with my Kenmore washing machine and was able to fix it on the spot.
I’m extremely pleased with the service I received.

We have always used a warranty service and have always been very happy with the technicians that serviced out sears items.

Tech sold me a water filter for $50 that I found out later was his personal stock. I trusted it was legit as I thought I was buying it through Sears and he did not tell me it was not through Sears until after he installed it. He was very difficult to understand. He did not really do anything but put filter in. Said ice maker would work within 24 hrs but it’s not working at all. I called Sears and I can’t believe they only have AI agents and there is no way to speak to a live person to file a complaint and discuss the matter. Bot said to go online to file complaint and there is no section to do that. I would never use this company again!! Very unethical and unprofessional!! I was charged $129 for diagnostic fee and it was a complete waste of time and money. Super beyond disappointed!!

Job not completed. He needs to order another part and I have to schedule another date to have it installed.

Very nice, professional and friendly person. He went out of his way and found the parts in his truck and was able to fix our microwave on the same day. Highly recommended.

The technician was quick and did a great job. He also explained the repair and answered my questions.

Very knowledgeable, had great information and ideas on how to proceed regarding the repair.

James came today and was very knowledgeable. He kept the work area clean and was very nice.

Jose was polite, and explained what he was doing to diagnose the problem with our dryer. He was very thorough and very good at explaining what can go wrong with our dryer. But of course, like the broken car radio that you drive to the repair shop only to find it working when the technicians look at it, our dryer magically started working again making us look dumb! But we appreciated Jose looking into all the possible problems for us to watch out for and to call again if it fails. Thank you Jose for your calm and pleasant attitude!

I have a Sears Home Warranty which I continue year after year (paid on a yearly basis) which covers all my appliances.
So far, it’s always more than paid for itself.
I paid $0.00 for diagnosis, parts and labor.

Tech was very nice. Explained everything he was doing. Great guy.

Our technician Gilbert was very professional and knowledgeable. Took care of the problem we were having with our 10 yr Old Maytag dryer. We are very happy with the service provided.

Roger has been to my home twice. He's so kind and very honest.

The technician was fine but why did he even come when there is no solution for Stagnant Water smell. Why did you guys do not tell me in advance during all the back-and-forth text messaging you were doing with me that this is not a solvable issue and save the tech the trip and not charge me $50. I would like my $50 back.

Victor was knowledgeable and efficient at figuring out the problem and it’s cure. He took care to contain what I considered a dirty job. He explained the process of the problem and it’s consequences. It clearly makes sense to me.

Technician Leo was prompt , courteous and very professional in resolving our issue, without trying to upsell us with unnecessary extras which I have experienced with some independent service companies
Highly recommended for future calls