Pest Control reviews in Santa Rosa, California

Akim is our monthly inspector and he so super nice! Great at is job, and very respectful. I lucked out getting him. Cheryl

It was a termite prevention service. Daniel was great and it looks good!

I have had a horrible experience! This is a dishonest company. They charged me over $2700 for services they did not provide. I will be taking them to the BBB. They use a front company to communicate with customers so you cannot ever contact them.
Updated on 11/27/24. Still no response from this company. I have filed a complaint with the BBB. This company has a lot of similar complaints. Highly Recommend avoiding this company!

Very helpful service person.polite and understanding of my needs.

Akim is attentive and dedicated to doing a great service. He texts me before he arrives as well just to confirm the appointment day and time.

I super appreciate the personalized service.

Devin was professional and gave very clear explanation on work performed

Jason is always VERY professional and helpful when we have questions. He always checks to see if we have any issues he can address.

I wish I could give him 10 stars. That is how wonderful he is.

Great service. Quickly and effectively removed the problem.

Akim Henderson was the technician who serviced my home today. He was by far the best service technician I have had in the past 12+ years with Western. Western has serviced my home for the past 12+ years. They are very responsive and thorough. My experience with them has been excellent.

Jeff, a new technician servicing our country property, was professional and did a thorough job inspecting attic, crawl spaces, under the house as well as the perimeter of the house. He was very knowledgeable and patiently took the time to explain issues, potential issues and solutions. We have been customers of the HitMen for 17+ years, acquired by Western Exterminator, and I have been pleased with technicians sent since the acquisition.

There are issues, however, with the computerized scheduling. The national call center has not been able to fix this. We have bi-monthly service and we are supposed to get a call and an email a few days in advance to announce service date and time. We rarely get an email, often don’t get the call and a technician has shown up unexpectedly. This is a problem because the interior has to be inspected. Our primary residence is in another city so we need advance notice and we sometimes have vacation rentals. An unexpected pest inspector freaks out our guests!

I started with Western Exterminator in 2020 & they have been awesome. Listens to my home needs, prompt excellent service. I've had my same guy, Sabino for over 2 years, he's a great guy + fantastic customer service! Still going strong in 2025!!

Daryl was very kind and personable. He Called me to let me know he was coming in 10 min, and if it was ok.
He did a thorough job with his maintenance and spraying for insects. No Rat activity, however, he noticed I was “egged” last night as there was egg splattered all over back window, along siding, downspouts and concrete flooring. He helped in cleaning the egg and egg shells as the yolk was already starting to get dry. He went over and above! I am very pleased.
Kudos to Daryl!

We spent over $20,000 on remediation, exclusion and repairs. We could not get them back to properly complete the work. The sales rep ghosted us. Every phone call to the local or 800 number goes to a call center where they promise someone will call back within 48 hours. Never got a call back after 4+ calls in the last year. Even did not get a call back when I called to cancel and had a question.
The field tech who did the monthly service, Jim, was personable and did a good job.

Miguel's service call went better than expected. My wife and I spent a couple of days preparing for the treatment. Being a perfectionist I didn't feel we prepared well enough. Miguel assured me that we did a more than adequate job. He was more than polite making us confident we were receiving excellent service

3 appointments were a no show. They are supposed to finish screening around the house, and it's not on the schedule. I've called 3 times about this and I refuse to pay till they do it.

Kevin is awesome. Responsive and detail oriented.

Akim was very engaged. He listened to my concerns about previous technicians not baiting the outdoor rodent traps and re-baited all stations. He was also good about informing me of arrival time for our house. Overall impression: He is friendly, caring and professional. I hope that we can be added to his regular route.

Mr. Park is an excellent service provider. He is always attentive to my concerns and questions. Thank you.

Adrian was very professional and seemed to be very knowledgeable and good at what he does

This company is terrible! No show for appointments. Called three times, no response. Terrible Yelp reviews. I wished I researched their reviews prior to hiring them. D+ rating with the BBB! I would not recommend this company ever to anyone. My bank is retrieving the money they took from my account.

Robert Park was at my house today. He’s terrific and I’d like to have him be my regular service agent.