Waste Management reviews in Englewood, Colorado

Twice in one week I now have to call them to see WHY they have not picked up. Sadly, several of my neighbors experienced the same.

Waste Connections stated that they would have a truck swing by the next day and pick the trash up again, yet they didn't. This is now the 10th time this year this has occurred with them. I called again just now and customer support stated the order ticket was closed out (implying it was picked up)... I have no words at this point.

We decided to finally file a formal complaint with the BBB.

Total waste of time.

I'd give them a 0 if I could! They haven't picked up our recycle in 2 weeks (the last scheduled date) and Ive give them a lil slack (4days not including the day it was supposed to be picked up) since we've had snow storms but still no recycle service. When I call, the automated gives an option to hit 4 to make a payment or to stay on the line, but when staying on the line you get hung up on. We pay for a service so it would be nice to get the service not be skipped, hung up on, and given no one to speak to! This company needs to get there act together especially since they bought out another trash company....not to mention, this company didnt notify ALL their "new customers" of the number to contact them at.

I try not to complain I figure everyone has their bad days, they missed my trash pick up so I let it go, the following week I called to make sure they were coming, as I was cleaning out my refrigerator, they assured me they haven't came yet and will be there, I called about four times and got the same answer, then it was almost 5:00 I called again, and customer service said I must of had my lid open, I said what about the other bags? they were in closed containers? She said we don't pick up from other containers. I said well if your not going to pick up my trash then cancel my account, she responded no your in a 2 year contract, I asked to speak to her manager, she said I can give you an email, and I told her they didn't pick it up the week before either, she responded that's your fault for not calling we didn't know. Never sign up with them, horrible service!

I have several children with special needs so we have extra trash each week. I pay extra to have additional trash picked up each week. However, they rarely pick all the trash (never more than the agreed upon amount). When I call, they tell me they will pick the remaining trash the next week and then refuse because it is "too many bags". My new neighbor parks on the street and sometimes blocks one trash can- they could easily walk around the car to get the remaining trash can- right next to the other cans, but they don't. Then they charge me an additional fee to come back out once I move the trash cans. However- I cannot find another trash removal company or I would switch.

I never had a problem with Eagle Waste. My issues started when Waste Connections took over the account. From the beginning the customer service was bad and then came the delayed and missed pick ups. I was on the phone with WC way more than anyone should have to be to argue about my trash pick up. Trying to cancel was even worse. I received numerous calls to collect an undisclosed pick up fee of $35. The customer supervisor refused to give me the name of his boss. He told me he was the end of the line and there was no dispute process for this undisclosed fee. It wasn't until after filing a complaint with the BBB and sending 3 letters (which by the way, they couldn't locate the first 2 letters...no surprise there) to the company did I finally get someone to respond and remove this fee. I will NEVER use this company again.

This is by far the worst waste company I have ever used. We use their commercial services, they do not pick up when they say they will their driver lies saying he didn't have access or that it was blocked. I stayed on the dock 11 hours today to make sure he couldn't lie again, he never came, called it in dispatch said he'd be out here by 5pm, he never showed. I've called numerous times for the account rep to call back, he never does. I'm warning everybody to stay away from their commercial services. Zero stars do not recommend.

Easily the worst trash pickup company that I have ever had the displeasure of using (and I have experience using several over the years). Not a month seems to go by where they don't 'forget' to pick up our trash and/or recycling. When we call them, they will make promises to pick up our curbside trash, and they never make good on their promises. Do yourself a favor and avoid them. There are better options.

I have been on the phone holding for 20 minutes now, despite their recording telling me they “Value my call”, “Will be with me shortly”, and that I’m a “Valued Customer”. I guess it makes sense that a garbage company behaves like garbage. I only gave 1 star b/c there isn’t a no star option.

Waste Connections is the worst trash company I have had in my life. They frequently just don't come to pick-up the trash, and when I call them they make some excuse or try to blame me for their failure! When this happens, they tell you to wait until the next week and the trash begins to pile-up in the garage and stink. This is has happend three times in the last few months. I finally had enough and called to cancel. They charged my credit card a cancellation fee! Stay clear of these guys.

I canceled this service 4 months ago. I received a bill And I ignored it because they were canceled, then they sent me a past due notice I called them they claim I never canceled even though I received a partial refund for the service time. DO NOT use this company use HBS they are about 1/3 the cost and they always show up

Let me start by saying if you have the option to choose a different trash removal provider i would. I wish i could give them zero stars. We have had several problems with these guys but let me explain the most recent.They do not live by their company mission statement for recycling being they have started charging me to pick up an extra recycling can. I have lived in my house for 3.5 years and always put out 1 trash every week and 2 recycling every other week. This has never been an issue until recently. We had to have the driver come back to our house after missing a trash can 2 times in recent past. Both my wife and i feel that they are not being fair with us. They say they showed us a contract in november of 2020 which they can not share with us cause the hoa is the paying customer not us. The customer service ladys are not very friendly and do not understand or are not willing to work with me. I wish i could switch services but i am stuck since this is which one my hoa chose. I will start putting all my recycling that i have sorted out for years in trash now that should be enviromentally friendly. What happened to the recycling perks program? This place is a joke.

I called them a couple of days before normal pickup day to tell them I had an old desk to take away that would be torn apart and would not fit in the container. I was told there would be an additional charge of $10. I told the person I spoke to that would be fine. On garbage day they didn't take the desk. I called them and was told they didn't take it because I hadn't paid the additional charge. I told them that since the person I talked to didn't say anything about making payment I assumed the charge would be added to my bill. She said that wasn't the case and if we wanted the desk picked up I would have to pay an additional $67 for them to come back and get it. This company is completely dishonest. I'll never use them again.

Trash not picked up, was told that I'd have to wait 15 days for trash pick up and 21 days for recycling due to "roads closed for construction". There are no road closures anywhere near here and they could not tell me what roads were causing the issue. Was offered a $2 credit, but told they wouldn't pick up the missed trash next time around if I took it. No upfront apologies and was stone walled for any additional information. Terrible customer service.

Edit: Trash did end up getting picked up. Not happy about the attitude of the phone crew, but I'll bump them up to a 2-star.

My garbage has not been picked up for the last 2 weeks since Waste Connections changed my service date. I put the trash out the night before to ensure I do not miss an early pickup. My check was cashed and now no service. Spoke to the customer service agent today after 20 minutes on hold who didn’t seem to care. I never had much trouble with American Disposal until they were taken over by Waste Connections of Colorado. However, I paid for a service that is now not being provided. Get your sh** together guys or I will find another provider. Thanks

This company is rotten! The collector plays his Mexican music at full blast, bangs the cans around. No manners, very inconsiderate. He leaves my trash half the time. If my cans aren't right at the edge of my property he leaves them. He could very simply move them closer but doesn't. I confronted him and he said "No english" I canceled my service this morning! If I could give minus 5 stars I would!

My neighborhood has not had the trash picked up in 3 weeks. I understand that weather and holidays have caused delays, but this company has straight up lied about when they'd resume service twice now (by both phone call and push notification each time). Supposedly they are finally coming this Friday, but I feel like I can't believe that promise until I see it. In the mean time, our culdesac literally looks like a dump, waiting for any real communication or work from Waste Connections. Since we cannot trust what they say about when they'll come out, me and all my neighbors have had to leave our trash out at the curb for over a week just in case they do finally show up.

To their credit, I have never had a problem with their service prior to this, but it seems like when the house of cards falls, they have absolutely no idea how to roll with it.

Shame you can't put 0 stars. hidden fees, annual increases of $50-$100. Unhelpful Customer support. I was forced due to the fact that they bought out the previous company I used. Please save yourself the trouble and stay far away. I called to cancel after not having my trash picked up for a month, only to find out that the trash man had been saying he was picking up my trash.

They now have raised rates again and decided they no longer take more than one container even though you pay a premium for their service. No thank you I miss Pro Disposal who they bought out but I'll be shopping for a different service. They suck and told me to pound sand when I called to complain they didn't take my second bin.

We just moved to Centennial from Denver 2.5 mos ago so paying for trash is new to us… no sweat. But in 2.5 months they have missed our weekly trash 6 times and when I call to complain I’m told I’m a liar and didn’t have my trash out when I told them I did when asked if there’s video/photo proof of this they said yes but can’t provide proof and can’t get my trash this week. Family of 6 and oh well you have to wait another week then they forget that we too. This company is a joke and the “dispatch” reps need a class on customer service. Janel specifically! Getting our money back and going elsewhere Thanks for Nothing Waste Connections

Unreliable. I renewed because customer service dropped my rate.They were up to 140 a quarter. The men would not pick up bags or my smaller containers. I was given a second container. Here it is past 5 on trash day and they skipped the entire south side of the street..

Been using waste connections for years, this year they didn't take a single bag of leaves. I called and was told it is now 12 dollars per bag of leaves! I have a tiny yard but 2 trees drop about 12 bags of leaves. It is going to cost me a total of 144 dollars to pick up leaf bags?! Absolutely ridiculous, considering they've picked them up every year the past 5 year and have raise rates every year. I will be switching to waste management.