All reviews for Miami Rooter

The plumber was professional, courteous, efficient and arrived on time. I was kept updated on the obtaining of parts that were needed and the arrival time- I really appreciate that. I would definitely recommend them and plan on using them again in the future, if needed?

Adam came out on a Tuesday to fix my plumbing and I couldn’t be happier with this experience! He was pleasant, efficient and the price was fair. He’s definitely our go-to plumber now! Highly recommend

This company was responsive, very professional and fairly priced. I called a few plumbing companies and I'm glad I went with this one. They were super informative and knowledgeable over the phone which made me feel comfortable about moving forward with their service. Great and quick work!!

Scott Ward to the rescue!! I had a leak that needed repaired below the slab but he was able to fix my issue in a timely manner, with relative ease and prevent me from making it worse. You have an open invite to come over on a Sunday even when no plumbing emergency. Thanks Again Scott!!

The guy just told me draining a water heater "doesnt exist" LOL

Wow just talked to tech about coming out and giving a quote, and without even coming out said I would need an electrician to do wiring and cant just install crapy tankless waterheater from HomeDepot. True or not, Not professional.

Go elsewhere, these guys are crooks.

wish i could put zero. scam.

Over priced garbage, the staff is rude from the employees to the manager. Horrible customer service avoid at all cost

Usually google reviews are unnecessarily personal. Exception to the rule

Horrible experience doesn't know what he's doing overpriced and had to call another plumber to fix the problem. If I could give it half a star I would.

Overpriced! Had a clog in my house, he ran the camera for a couple of minutes he found the problem and charged me 585 dollars just to run a camera around 15ft, will not recommend this company

The service provided was acceptable. The warranty on the work was for 30 days. When an issue came up the warranty changed to 7 days. Now they want me to pay more money for a job not done correctly in the first place.
I will never call these guys again.

Called this company to get a quote, asked them to give me a rough estimate because the other place I had called told me it was going to be a $100 dollars for a $15 piece you could get at Home Depot. The guy who answered the call just said "I got you man, good luck" and hung up. Absolutely terrible service.

i will give this company a minus 5 stars, because even if he is polite to other customers, they are still paying too much for the job.
There are no words to describe the rudeness of the person in charge for this "company" It is inconceivable the way he treats customers, first he is the nicest guy and very polite when offering his overpriced services, he takes you to believe you have to do the job, and as soon as he is done blowing two roof pipes for $505, he becomes Mr Ruder ( impolite, discourteous, uncivil, ill-behaved, unmannerly, mannerless). I have never met anybody who can behave like that towards a customer. I already gave my review of that experience when the job was done. I am giving one again because I called Mr Ruder to request a copy of the receipt of the job done 7 months ago, and he responded, rude again, that the "company does not keep a receipt that old (?!!) and that if i wanted a copy i would have to pay $50 (is that legal?) when I asked him why, he hang up.....Good luck!!

the worst service I've ever had. The technician had to go twice to repair the same toilet and in both times they charged me different amounts (saying that were different problems) at the end I paid almost $400!!! (a new toilet costs less than $200)... now, after 4 months I have “another” problem with the same toilet that they repaired and Ohhh!! They tell me that the guarantee is only for 1 month! And now I have to pay them $320 to repair it again. I feel cheated by them!. Lousy service! overpriced! technicians not qualified! The worst ever!!!!

Technicians have a great attitude however they are commission based workers (so watch out), the so-called manager Scott has no customer service orientation whatsoever. Paid 4K for apparently something that was not the main issue and now, back to figuring out what is causing the clogs! Received a 6 month “guarantee” that the company says its the original technician responsibility and since he cannot be contacted, left with nothing! Pathetic! I will go Better Business Bureau! If you can pay with your card so that you can also challenge the job if not satisfied!

Avoid this company! They will rip you off with incompetence and then failure to rectify the problem and refusal to answer emails. They installed a tankless hot water heater in my condo that was not appropriate nor large enough. I questioned the plumber in detail prior to installation as this was a replacement. To make a long story short, I brought in a plumbing expert (not someone looking to make a buck by installing another hot water heater) plus called 2 manufactures and all agreed that the heater was not the right size. I agreed to paying the difference for a larger unit and paying for any electrical work that had to be done but I did not agree to paying labor again for a mistake they made. They are now refusing to answer emails and rectify the problem. $1,500 for nothing.

Do NOT use this company. The plumber himself, Scott, is nice. However, the never arrive on time and never call to notify when the plumber is on his way. The last service was done incorrectly, and there is a leak as a result. When I scheduled an appointment to fix it, they never showed up. If I could give zero stars, I would have. Terrible experience.

Visiting late, do not report regarding problem. Try to charge four times more than regular real plumbing service. My suggestion, never used this service in the future. Non-professional employee. Zero stars. Forget about this company - avoid it.

Typically I pay no mind to 1 star reviews as they are often unreasonably personal, and entirely lacking in command of the English language.

But in this case, I should have read those reviews. A man named Scott refused to give me a ballpark estimate on a job requiring 3 feet of pvc pipe installation. Understandable at first, these jobs can certainly be complex.

I agree to the $125 "non-refundable" fee in order to get an estimate, under the agreement that his workers arrive on time to fix the urgent matter. Instead of arriving at around 3pm as agreed upon, his workers arrive at 7:45pm that day. His workers show me proof that Scott gave them an incorrect address to my house by mistaking a digit in the zip code. They were sent 1hr and 20 minutes in the wrong direction.

Upon arriving, I explain the situation to the plumbers. They tell me they have the materials on hand but that it's too late to do the job. On top of that, they tell me they could do that job in two hours otherwise, and for a cost of materials of about $350.

But Scott is brilliant, and affirms the $350 materials cost, but suggests the job would take 2 days of work to do and therefore the cost of the job is $1800. Hmm. His workers claim $650 is what they could complete the job for, in a matter of a few hours, but Scott in his omniscience not only disagrees with that fact, but proceeds to call me "cheap" and ignorant for daring to reason the price of this plumbing job despite "not being a plumber" myself.

I keep my temper throughout the process of being repeatedly insulted by a man who claims to be a honest plumber with utmost professionalism. Despite politely asking him to waive the initial cost due to the errors and inability to satisfy my emergency needs as promised, I am met with insult after unreasonable insult. The only promise this man agreed to keep was the one where he robs me of my $125 fee "whether I like it or not." The cherry on top is his promise to send "recordings of our conversation" to American Express when I notify him that I will indeed dispute the charges.

It almost seems like strong arming his customers for profit is his true business model. Beware