Hope Plumbing, Heating & Cooling

After waking up to a flood in the basement as a result of a leaking water heater we called the company who had installed the unit when we bought the house. They would be glad to help us -- but not until next Wednesday! Unacceptable indeed. We googled local plumbers and chose Hope from the list. A wonderful choice indeed. Everyone we spoke to was understanding, helpful and efficient. A plumber, Chris was at our door before 1:30, made a thorough examination of the water heater and gave us several options, being sure we understood the choices. He then went and got the new heater, returned and installed it with a very neat job. Not only was the price definitely fair the service was terrific. We were also provided with pictures of the process as well as the paperwork. We have now got a plumber for any future dilemmas.

Very quick response time for our emergency. Personable friendly and fast working. Recommend!

Patrick was great, he was able to come out first thing today and he has excellent customer service skills, he was super nice and reassuring. I appreciated the no charge toilet pull/scope since they weren’t sure if the basement drain issue was from the septic tank or a plumbing issue. But it was disappointing that there was a miscommunication between him and his boss when she told him to perform the services for free — she meant only the toilet pull, but he thought she meant the basement drain scope too. So then he had to come back and request the $280 for that. I don’t think it was his fault. But it would have been nice if the boss lady had backed him up since he already told me there was no charge. That was kind of shitty. And they had trouble getting a sewer technician out to the house so I went ahead and cancelled him coming since it had been such a long time and we assume that he was just going to say we need to install a clean out. So we weren’t able to resolve the issue. Not for lack of trying on Patrick’s part though.