Contractor reviews in Zionsville, Indiana

Fast friendly quality service

Very nice repair people.

Great Company! Trust their expertise!

Very prompt , excellent service by Jeff.

Requested a repair quote. Joe was here quickly and very professional.

They were great with fixing my mother's ac and with her forgetting to pay them.

argumentative and unresponsive. Didn't want to do the work and gave me every excuse why he didn't want to even come to maintain our A/C units. Will not call them again.

We have been using Earl Russell at both our home and business. They always show up for their scheduled appointments and are great at explaining anything needed. We have used many heating & cooling services over the years and Earl Russell is the most consistent with the quality of service.

Tried to get some info on HVAC systems for a home I was purchasing. The realtor told me to call them and boy what an experience I had.

Jeff was very rude and unprofessional telling me that if I did not own the home he could not discuss anything with me. I told him this is not a great way to start a relationship and he would be losing a potential customer.

He told me he didn't care. How do you stay in business?

I had Dave come out and look at my HVAC system to change from electric air handler to gas furnace. Said he would write up an estimate. Two months later I still haven't received and estimate, even after numerous follow up calls to inquire about the status. I'm prepared to spend over $5,000 to do what's necessary to update my home and I can't even get an estimate. I can't imagine doing business with a company that won't even return an estimate.

Very trustworthy, they actually fix things rather than just trying to sell you a new system like some of the other companies. They got me 3 more years out of my old system ( at a very low cost), a system that one of the competitors said needed immediate, complete replacement. Turned out it had a leaking filter/dryer, not a bad condenser. When it did come time to replace my system, I didn't even consider calling anyone else.

They were able to get me in the same afternoon within a hour after another local company canceled on me last minute. Our house was around 80 degrees right before the holiday weekend. Quick, friendly and knowledgeable service.

We had no heat this morning. We called at 6:30 AM Saturday morning, and Mr. Russell answered immediately. By 7:45 AM he had fixed our furnace (broken switch). Mr. Russell installed our Bryant Plus 90 High efficiency gas furnace 20 years ago, and it has worked superbly ever since. Mr. Russell is courteous, prompt, highly competent, honest, and completely trustworthy. His prices are very fair and reasonable.

Sept 2017. Mr. Russell and his professional technicians just replaced our old furnace and air conditioner with new Bryant equipment. The installation was completed in one day by courteous competent professionals under the supervision of Dave Russell. Dave helped us install the software on our computers and smart phones. He showed us how to program the electronic thermostat on our wall and how to do the same from our computers or phones. The programming options are many, and programming is easy. The blower is very quiet, and the furnace and air conditioner work perfectly.

When my heat pump stopped cooling a few years back, they were the only one of 4 different companies to actually take my information. They used this to confirm that the unit was still under warranty and would be able to fix the unit without requiring charging for the unit. When I eventually decided to replace/upgrade my entire heat-pump several years later, they were the first and only company I called. They gave me a great quote with multiple options to choose from and even allowed for a combination of a couple of the options. Installation was done professionally and respectfully and has been working great ever since.

I called at 12:30 in the afternoon to ask about an issue I was having with my furnace. They responded right away and booked a service time for later in the afternoon. Jeff came to my home, diagnosed a problem with the igniter, and replaced the part within 30 minutes. He was courteous, positive, and efficient. He also talked to me about the age of the furnace, my A/C unit, and how I should address any future issues. I had an excellent experience with Earl Russell Heating & Cooling and will definitely be using their services going forward.

I have not had this guy work for me so I do not know what kind of a professional he is with his job, however he drives Excessively fast and cuts in and out of traffic. Passed me just to get stoped by the light and had to wait anyway. You know that guy. Safety in not he’s concern.

I have been a customer for over a decade. With Earl Russell you get big company expertise (they know their stuff, including new high tech HVAC) and small company personal attention. Their prices are competitive, if not the best price. They are honest in their advice. They recommend what is best suited for your needs as opposed to what is the most profitable for them. The will not under sell something that will be problematic and will not oversell more than you need to increase their profits. Within that context they will give you options to best suit your needs and what you can afford.

Lastly, little things on the way they install reflect their values and attention to detail. When they run lines and PVC, everything is neat, tidy, and straight. That may not be required for functionality, but it sure looks better and shows that they care about attention to details over speed of completion.