Cooling and Heating

The technicians came out to check why our system was making a clicking noise every time it started up. They found that the contactor was arcing and needed replacement. The tech also noticed that the wiring at the disconnect box was slightly loose which could of caused problems down the line. Both issues was fixed during the same visit and the system has been starting up quietly ever since. The diagnostic fee were applied toward the cost of the repair which we thought was fair. The tech was polite and took the time to show us what was wrong before making any repairs. He also gave us his card and said to call directly if we had any further issues. The visit lasted about an hour and the pricing was straightforward. We was pleased with the service and the quick turnaround on getting the appointment scheduled.

Cooling and Heating came out for a warranty repair on our system and the experience was smooth and hassle-free. The technician confirmed the issue was covered under our equipment warranty and handled the paperwork directly with the manufacturer. We only had to pay for the labor portion of the repair which was clearly communicated before any work began. The defective part was a circuit board in the outdoor unit and the technician had it replaced within an hour. He tested the system thoroughy afterward and confirmed normal operation. Cooling and Heating kept us informed throughout the process and made the warranty claim process much easier than we expected. The system has been running without any issues since the repair. We appreciated the transparancy and the efficient handling of the situation. They made a stressful situation feel manageable.

It's Waco I delivered to. Which is in same building jus closer to the entrance at road.