Saia Plumbing inc

EDITED FOR RESPONSE: Your technician explained a video scope would need to be done before anything else. He said the fee was $250. He explained AFTER a video of the pipe, he would be able to see where the issue was and go from there. And it would need to be scheduled for a different day. I’m not a plumber so I’m not aware of what is needed to fix the issue. I trusted the input from the technician you sent, so why would I call the office???

However, after already paying over $200 for the initial service rendered, which was never communicated to me, approved, or fixed the issue, I decided to call someone else. And I’m so glad I did. As explained below, after running a line that far out with no resolution it was clearly a city issue.There was no need to do a video. Also, you wouldn’t have been able to SEE anything anyways! The city needed to be called, but your technician wanted me to schedule another appointment and pay more money for something that wasn’t necessary. Meanwhile, we still wouldn’t have been able to FLUSH.THE.TOILET that had been backed up since 3am.

The other guy came out, assessed, and diagnosed the issue in 20 minutes without doing or even recommending a $250 video service. And he did it all in the same day. He instructed me to call the city, which I did, and they came right out and cleared the line on their end. We are now able to flush our toilet!
Y’all were trying to pad the bill to be frank. And I was billed $233 before approving the initial service performed, which didn’t even fix the issue!!! Y’all need to do a better job at communicating price estimates PRIOR TO services rendered and other fees such as the additional 4% for credit card payment use. But it’s ok. This was a $233 lesson learned. I will not call again. And I hope this review will help others in the future decide who to call when they are looking for help with a sewer issue. Thank you.
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I called this company to come out for a backed up sewage issue. They did promptly come out to their credit. However, I was charged over $200 and the issue still was not fixed. I was then informed I would have to pay an additional $250 for a video scope to be done. They also charge 4% for credit card payments, which was never communicated prior. I also did not appreciate not being informed of the pricing BEFORE work was even done.
I decided to call someone else who explained if the line was ran that far out, it was most likely a city issue.

I do not appreciate being taken advantage of or feeling like I’m being taken advantage of. I felt like I was being charged for extra services when the guy already knew the city would need to be contacted. I contacted the city myself and they are helping me to fix the issue now. So I basically paid over $200 for nothing.

I will not be using this company for any future plumbing services. I understand a business has to make money, but you don’t have to gaslight your customers for an extra $250. I have several properties, and this would have been a great opportunity for them to gain more business. However, after this experience, I do not trust they are working in the customer’s best interest. Please be advised.

Big Mike, Sal and Son Mike Saia were nothing but a pleasure to deal with. We kept getting the run around from a plumbing contractor that was assigned to the plumbing portion of our renovation. After one excuse after the next, we called Saia plumbing. They were extremely responsive, quick to give an estimate, scheduled the job promptly and followed through on their word. It was a breath of fresh air dealing with them.

Thank you for your quick responding, professional, friendly, and clean service. I recently had to have all of the pipes replaced under my house and was very pleased with the crew and the work that was done. I had the same response today for a toilet issue that was resolved quickly.