SERVPRO of Howard County

We had a tree fall on our house during the rainstorm that punched holes in our roof causing water damage. The office said they had a waitlist due to the number of calls but would send a crew as soon as possible. They called back within an hour to provide our service window of 12-2pm on Saturday. The crew showed up as promised. Jay was the team lead and his helpers were Q and Nigel. They did a great job assessing the situation and educating us how their process would work. They worked straight through until almost 10:00pm to tackle the worst of the water damage before coming back the next morning to tackle the rest of the job. Jay and his crew were very respectful of our home and family and took great care to minimize any demo they had to complete. They did a good job cleaning up and keeping us informed of where they were throughout the process. Hopefully we don’t have to call Servpro again, but if we do, we will know we are In good hands.

The ServPro staff came to my rescue on short notice. The guys were very professional and made sure my basement was dry and moisture free before finalizing the clean up. I am very satisfied with ServPro.

I woke up one morning after a bad storm to a ceiling collapse. I called SERVPRO of Howard County and within hours they were there. That very day Jay and Carlos had the ceiling torn out and the industrial dryers were in place. Jay called someone to fix the roof where the water came in and that was done immediately. He also came by every day to check on the condition of the ceiling while the drying process went on. After the site was dried completely, Mason came right in and patched up the ceiling with drywall and painted the ceiling. It looked like it had never happened. The communication between myself, the office customer service and the men on the job was superb! These men were professional, kind, caring and perfectionists. This is a very rare occurrence these days. Servpro of Howard County should be your first call.