Appliance Repair reviews in Forestville, Maryland

Sears repair showed up when scheduled and needed to order additional parts and a new compressor as the first one was defective. So waiting on parts to be delivered and installed.

Fezil was assigned through my home warranty. I received a text that he was on his way, location never updated. He called and I missed the call, called him back 5 minutes later. He never responded and updated my appointment as finished. I even received an email saying that I signed paperwork to finish the appointment. I never saw him, he never saw the equipment.

For the cost of the labor I could have brought a New Refrigerator for that price on-line, the service is alright, but after waiting All Day Monday for a No Show from 7am-5pm, the communication needs to be better a phone call earlier if my appointment was 7am-11am, then wait until 6pm for you to reschedule me, I understand things happen but All Day, and the chat person couldn't answar my question on where is the Tech. person also said my phone number wasn't right, it was right on the appointment guide????

Very thorough technician. Took his time to thoroughly check the appliances.

I have to be honest the AI system sucks, but the workers are great always been great informative and work fast

My Tech was very professional, knowledgeable and gave me detail explanation. Superb.

HVAC AC unit no additional fee maintenance check and fee charged service appointment.
Tech Called to inform of arrival for maintenance check. Arrived on time, was professional and courteous and diagnosed issue. Second appointment scheduled. Tech (same person) called in advance and arrived in timely manner. Was polite and courteous. Repaired the issue.
I don't understand why Sears does not allow the tech to diagnose any issues and do any needed repairs in one visit. The only reason I can come up with is there is no fee charged for the maintenance check but a fee is charged if a second appointment is needed for a repair. That is not a technician issue, it's a Sears policy issue.

I’m giving 5 stars to the technician Walton, who was wonderful and did a great job checking and cleaning my washer/dryer. But I give 1 star to Sears AI bot system which is very frustrating to use. It’s nearly impossible to get a live agent if you have an issue like I did that can’t be addressed by the automated system.

I wanted to schedule my annual washer and dryer maintenance check but I didn’t want 2 separate appointments. The system would not let me do that, which is why I needed a live agent to help me. AI bots can be useful but there should always be an “off-ramp” option to to speak to a live agent.

Sears would do well to remember that when a customer contacts them, they expect to receive helpful service and not endless automated “customer service” systems.

Unfortunately, my dryer is still not functioning. I have left several messages informing the technician of malfunctioning. As of 24 hours, no response !

Mansoor was fantastic and very professional! He called in advance to make sure I had the part, which I did not. With this being the third attempt at repairing my LG washer/dryer, THAT type of dedication to duty is greatly appreciated. Whoever handles the delivery of parts to the service address needs to incorporate a better system of contacting the homeowner. On three attempts, I did not receive a call or notification of delivery or attempt of delivery. I never received any package. Mansoor picked the part up himself before arriving to the service call. That is above and beyond the call of duty, and he successfully repaired my washer.

Aaron was extremely professional. He explained every process and provided me knowledge regarding my HVAC unit. If I require service again, I will definitely request him.

Nothing against Aaron..The only negative is that Sears policy provides you pay before the work was initiated or completed.

The tech was abrasive. We had a claim from Chice Home Warranty and usually they do the work first and then collect the deductible. We'll he demanded from my wife that he get the payment first then do the work. When my wife brought that up he walked away as if we were trying to cheat him. So we gave him the payment up front, of which he diagnosed the problem and replaced the part in less than 15 min. That was the only thing that was good about the appointment, that's why I gave 3 stars instead of 1. His attitude was bad but he knew what he was doing skill wise.

He never fixed the problem. He came in and turned on the machine and saidit works and left. An hr after he left the same error message came up. He said if it comes back on take a photo and call sears back. We'll here is the proof that it's still broken. If you had diagnosed it and fixed the issue maybe I would have given 5 stars.

Confusion with scheduling, tech showed up hours passed the appt window time, didnt have any notes to work off of, so he was irritated while working

This 5 stars is for technician Thomas ONLY! Thomas was perfect on his mission to fix my stove and I am so very grateful for his professionalism. Thank You Thomas for getting the job done!! 20 out of 10!

Professional and courteous. Took the time to explain everything from beginning to end of the job. Great experience.

Fazil was very candid about not being able to fix my refrigerator because he could not get to the back of the appliance -- the kitchen is very small and the appliances were likely installed before the cabinets were set in place. Unfortunately, I cannot afford to have the cabinets removed right now, so I will have to either reschedule a repair or purchase a new refrigerator when I can remove the cabinets.

The service man was friendly on time and explained what he was doing. The price was more than expected but worth having my stove for Thanksgiving.

Technician was very professional and explained the repairs made. Very satisfied with the service provided by him. Highly recommend.

No heat for two weeks, waited all day for my scheduled appointment, technician did not show. Now I have to wait until 01 05 2026. Customer Service rude and spiteful. Repair division is compromising Sears’ good name. I am going to call my local news outlet.

The service tech was professional , polite, courteous and respectful of the property.
Trying to make an appointment was a true nightmare