Appliance Repair reviews in Kensington, Maryland

Nice folks but this place is super expensive and over priced. I was told it would be cheaper to replace the unit vs repair it and then was quoted a price 20% higher than every other retailer for the replacement unit.

I can see why reviews are in one or two stars after using this company for a couple years- when things aren’t the way they think- Disregarding what the customer has to say I can’t believe how rude everybody in the entire office was an option one and option two that they gave me were zero options. Do not use this company

Repair staff was really nice, but the firm dropped the ball several times, mis-diagnosing our ice-maker problem, which led to repeat visits, more cost and of course a delayed resolution.

Amazing service. Fair and honest. Repaired my dryer, ice maker on fridge and other appliances.
Highly recommend.

Terrible customer service. Barbara is rude on the phone. Took off day of work, sat here on my 1-3 window. Missed their call at 14:25. At 14:46 they cancelled. She said their time is money. My day off wasnt. Then hung up on me. Terrible.

Great service. They’ve always been able to fix what they came out to fix, including our laundry machine and microwave oven. It is such a waste to throw away appliances when they can be fixed.

Better Appliance Failed this Customer so only giving 1 Star in order to Post. I would not advise or refer this place of business with Poor Customer Service to any Family, Friends or Acquaintances.... I told 5 Close Friends and Family about this incident. Also told the Property Manager my Complaint. I haven't seen a Refridgerator this old, since the 1970s😡😕😬 So a Staff Member calls to Set Up an Appointment, however, on an important call. Politely told him will call right back. So Myself Returning Call another Staff Member told Me would come 10/12/17. I tried to insist on getting an appointment time/block of time because don't want to wait..... plus not a way to plan my household schedule. He told Me would call in the same day to give a time. So I called Wed. already Closed at 445p leaving a detailed message on voicemail. Refrigerator Warranty was supposed to be coming smdh didn't give me a time😕😯makes no sense guess they think somebody is going to wait for them all day. Trying to fix a fridge that needs replacing; just needs to be replaced. I couldn't believe the size of the fridge many years ago told Realtors to small it's about 7 or more inches lower than the cove for space. Which makes the fridge and freezer way to small for my shopping, crisper ruffage and fruit lunch meat doesn't last as long spoils quicker drawer was broken so was given the wrong size drawer.
Also I was like why so late in the day 2p to 4p with only 30 minute call on the way when requested an hour! This Trade usually leave midday most in that business which is the end of a Business Day unless, Differential Rate. Guessing Better Appliance Thought they were dealing with some kind of person not aware of the ways things are supposed to be done. Meanwhile, food freezing for years in the fridge going bad for many years stores don't want to take back with a receipt. Where stuff freezes in the back than thaws in fridge. Froze 2 large cartons of Milk. I took back to grocery store couple times with receipt they don't want to take back. I knew they weren't going to show up when they told me going to give a time same day and the time of day.
When found out not coming..... I was no it's not alright don't accept your apology apologize all you want. I am not the one don't insult my intelligence. I told them that their employees can't do their job they had no intention of coming today. They can't show up to their assignments as promised. Be professional just Irresponsible. Get stuff done, Get an appointment just simple as that Get the Resolution to the Problem. What is the point of ordering parts wait 3 more weeks fixing a broken down appliance than it breaks down again possibly😠😬when Refrigerator needs to be replaced the House is 42 years old! Almost every appliance and any other possible thing in this house is covered by Home Warranty. (Think HMS: things have been Repaired Replaced with the frustration of more issues with other business under Home Warranty. I notified ahead of time but my unfortunate experience is procrastination months without major appliances washer dryer stove toilets) Better Appliance didn't make a good first impression major fail No Set Time, No Showing, No Courtesy, Not Fulfilling Assignment Ed Failed this Customer. Better Appliance 10503 Wheatley Street Kensington, MD. 20895 So I was told Chris will come the next morning 10/13/17 7a To 8a. I will be calling Ron Hankel Owner with a Formal Complaint. My Time is precious.... So I was still able to have a productive day excluding this aggravating situation. Clarify Better Appliance hasn't come to do work but mentioning the issues with the Appliance supposed to Fix.

Definitely worst experience I had in long time. Company was hired to repair washer at rental property. It has been more than 6 weeks and I am waiting for the repair. Please avoid at all cost this company. I have never seen customer service that so rude and unprofessional.

Great company with great people who care about this customers

Unprofessional and disorganized! We had an appointment today to disconnect and reconnect our washer/dryer set in preparation for our move tomorrow. They sent someone who was unqualified to do the job and the guy left without even saying goodbye while I was on the phone with the company trying to figure out what went wrong. Now we have nobody to provide this service and we move tomorrow, so we have been screwed by this company due to their lack of preparedness and professionalism.

Horrible, abusive experience. This company should not be in business., Woman answering the phone says whatever she wants, gets angry and hangs up, cancels product orders and cancels appointments without informing the customer, the prices quoted are not clear (they seem to charge what they want. I never received the $139 credit service fee, when I asked about it I was told it was accounted for in the quote, however, that wasn't written down in the quote I was given. When I insisted on receiving the credit they argued the price for the repair would then be too low for the repair guy to do the work. The repair guy never showed up as scheduled and I was not contacted. The woman answering the phone will not allow you to talk to the owner (after much reluctance I was told the owner, Ron Hankel, would receive a message to call me but that he rarely ever returns calls) and of course he did not call me. This business seems to be a fraud and should not exist and it seems clear the owner and staff do not care whether it does or not. Don't waste your time or your money.

In response, it's impossible to misunderstand when I'm staring at the numbers written down by your own technician. The woman on the phone said their "intent" was to include the numbers in the amount written down. She admits the discount is owed to me, then lies and says it's reflected in the estimate, but then contradicts that by saying that if she applied the discount to the amount quoted, then the service price would be too low. The best she could do was offer me a $40 discount.

The fraud is clearly to inflate the price of parts and labor and then offer the customer a service fee discount, tricking the customer to believe they're receiving a discount when in fact they're paying full price. Of course you don't want people who call out your scam as customers. Fraudsters never do.

Ice maker stopped working 2 weeks before selling/settlement of our house. Tech came out twice, replaced the ice maker for $539. Said to wait 24 hours before turning it on. The day of settlement, I called in because it did not work. They said they’d get back to me. NO ice, NO call back, and I’m out $539.

The receptionist acted like it wasn’t their problem at all. Unbelievably bad customer service. Don’t do business with them.

This company was quick and efficient with conducting repairs on my dryer. I will definitely use them again.

Responsive, efficient, and reasonable. Ahmed was great!!

Highly recommend, thank you for the great service, on time, efficient

They came the same day I called, order the part that have to change and in 2 days put
the part on and is working.

Called in today, and they came within 3 hours of my call and left my dryer running.
Thank you Bettar!

I had a good experience with Bettar. I needed to get an ancient dryer removed and a new one to replace it. Because the original dryer was installed when the house had a garage in the basement that has long since been sealed in, they had to take apart the old dryer and find me a new one that would fit down my basement steps. They did it all in one morning.

The serviceman was quick and knowledgeable about the problem with my refrigerator.

Very professional and easy to work with. Fixed our Maytag wash machine

Highly recommend Bettar!! First and only stop for me as I look to continue upgrading my appliances.