Home Services reviews in Chicopee, Massachusetts

Terrible business, doesnt complete work and owner is aggressive.

Don’t waste your money here! My last regularly scheduled service I noticed that the specialist was returning to his truck after a very short time at my property. I went out to speak with him and asked if he had given attention to the nutsedge that was spreading around my backyard to which he replied that he didn’t treat the backyard! I asked why and responded that it doesn’t say that on my account. Imagine my dismay at being told this when the service that I signed up for included my entire property. He then said that he didn’t have enough product to treat it then so someone would have to come another day. I immediately called customer service and they scheduled another service specifically for the backyard, to take place two days later. Fast forward a couple of weeks and I’m wondering why my back lawn is sprouting new weeds left and right, nutsedge has spread like crazy... I find the service notes from the follow up service and they didn’t even treat the back lawn! I’ve made multiple calls to customer service this week, have yet to receive a call from a manager, and the service scheduled for today (to apply the treatment that should have been applied those previous visits) can’t be completed. The specialist was apologetic, but that does not make up for the poor management and planning at this branch of TruGreen. The customer isn’t happy because you didn’t apply the treatment that was paid for and you schedule service for a large yard at the end of the day, when it’s likely that there won’t be enough product left on the truck. I’m disgusted with the company and will be taking my business elsewhere.

We had a great Mosquito Defense service from specialist (155116)Antonio. May God Bless him! He was professional, detailed and patient. Completed his work with love.

Had second application for pest control specifically ticks and mosquitoes.Antonio alerted me in person of his arrival and asked if there were any areas in particular he should target. He again returned with his summary and to ask if I had questions. Very satisfied with service

So a rep came to my home in the summer, we negotiated 7 treatments for my lawn. on the 3rd treatment i came home to meet the service tech because i kept asking to be called so i could see them do the work (never got any calls) i arrive to a tech in his truck who had already allegedly performed the service. the ticket on my door said he arrived and serviced my property and printed a service ticket all in 7 minutes and i just happened to pull up as he was about to leave. i questioned how he pulled a hose from his truck, serviced my property on 2 sides of my house and returned all his equipment printed a ticket placed it in a bag hung it at my door in a record 7 minutes from the moment i pulled up. i gave him the benefit of the doubt and he left.
i came inside and was greeted by my wife who said "why did he leave?" long story short, he never got out of his truck and we were never serviced. my wife watched him come out of his truck hang the ticket on the door return to his truck and never service our home.
NOW PREPARE YOURSELF FOR THIS. I spoke to a manager, they told me they would credit me for the services of that day and next months services. they apologized over and over again for the incident and all I wanted in return was for them to take care of my lawn. two months later I was being invoiced/billed for the services they said they would credit me.

after communicating with them for over 3 1/2 months while still receiving invoices for those services they told me that it was taken care of. By an operator by a customer service manager and by a general manager. I was reassured over and over again that this would be resolved.
now they've sent us to a collection agency in an attempt to further collect on money they were supposed to credit. in fact they did credit us for those three services yet their billing department was still trying to collect from us. over and over again on the phone they assured us not to worry. Yet they sent us to collections! what this will do to my credit score is unknown to us, we are beyond disappointed we would never recommend Trugreen ever ever again!

I loved David today he walked around the lawn with me I've expressed my concerns etc and he did a great job! 💝

Absolutely horrible business. Continued servicing my lawn and charging me after telling them I only want the service I paid for, then i want it to stop. I called and called and nothing was done. I disputed the charges which they said they have a manager reach out. No one ever did. The bill just went straight to collections. Now finally someone reached out and instead of giving me a direct line to them its just the basic number so reaching them is a headache. Worst customer service. They rob you and make you jump through hoops to cancel.

As much as I really wanted to appreciate TruGreens business, I just couldn't. Contacting the company is nearly impossible. I had to call and report one of their employees who had shown up to my house, was there for 6 minutes and reported that they preformed my paid for weed removal spray and charged my account...when my camera system which covers the front and back of my house said otherwise. The employee never left the van. So they sent someone else out the next day who did in fact spray my lawn.

I then tried to give them the benefit of the doubt and wanted them to preform aeration...they never showed up. When I spoke to the gentlemen who was spraying my lawn he said he would contact his company and have someone sent out right away. ..well shocker...that never happened.

That was in 2020, flash forward to 2021 after telling them I wanted to cancel my account I all of a sudden received a text saying they were sending someone out tomorrow to perform lawn care. I tried calling 3 times, was placed on hold and told the hold time would be 1 to 2 hours(there's no freakin way they are that busy) and you can't cancel service through their online portal. Finally, i was able to speak to someone and cancel the account.

Sorry, long winded but people should know what they're working with here. All I wanted was a nice healthy lawn and all I got was a headache and disappointment.

Cornelius did a great job today. He was friendly, courteous, and knew what he was doing. He was careful and thorough with the aeration and seeding, and all in the pouring rain. Thank you Cornelius

TruGreen provide exceptional service! The staff is always friendly, efficient and informative. This was our first season using TruGreen at this home and our lawn has never looked better. Thank you!

My lawn has never looked better! Nate takes great care of us. He's always friendly and makes sure I'm getting top notch service!

Very polite and informative always let me know when they were here

Very nice people. Great communication! The man we had today was excellent. He knocked on the door just to let us know he was here to begin the service. He was very thorough. Great job and thank you!

Two years ago our lawn look like a mess, full of bare spots and burned patches.
Since using TruGreen services, it now looks like a lush green carpet! We spend many evenings enjoying our backyard after a long days' work.
I work as a Landscape Designer. There is nothing more satisfying than to see how much my lawn compliments my display gardens.
In addition, the insect control services have made it possible to enjoy countless evenings mosquito and tick free.
I would highly recommend TruGreen services!

A gentleman named Scott showed up at my house this morning. We went over my issues with my lawn. He came up with a plan and explained it to me. He was very professional and helpful. Being my first application, I watched him apply the weed killer and fertilizer, seemed to do a thorough job.

Customer service representative was excellent. He covered the complete lawn with his aerator and seating machine. He was very courteous when talking with me a nice smile.

Xavier is the best! Did a great job today and was very communicative. A pleasure to meet and work with

They were fast and efficient. The whole process was easy to set up. I called and someone was here in a few days to do the first application. He was very helpful telling me exactly what my lawn needed to be healthy. Now I can see a clear line between my lawn and neighbors. Mine is greener and growing faster

I used True Green last year. This year when I received my bill I called to discuss the price. The first and second person I spoke to said the price would be $454.18, and that the first service I received, this year, was paid with last years payment. Note this contract is automatically renewable, so if you want to cancel you must call and cancel. When I received my charge card bill there was a charge for the first treatment. The third and fourth person I spoke to, the fourth person was a supervisor, said the cost would be $513.99. This is when I found out that this is an automatic renewal contract. The supervisor was going to check in her computer and check to see why the price went up but we were disconnected. The fifth person I spoke to said sorry but can't reconnect me with the supervisor I was speaking with. The sixth person said oh the notes said they did try to call me back but left a voice message. No such message on my phone. She said because of the issues she would call to her supervisor to see if my bill could be $396.34 and would call me back. I received no call back. When I spoke to the seventh customer service person she checked with her supervisor and now the cost is $809.00. Moral of the story if you try to discuss your bill with True Green the price continues to go up. I would never use then again.

I received a call from Nicole who said True Green will honor the $454.18 estimate. I told her I was already charged for one service and she adjust the bill. I agreed. Nicole was very helpful. If you can speak to Nicole, she is great.

Anil was very courteous and friendly, he explained everything very well. His coworker, I think his name is Miguel, was also very nice.