HVAC reviews in Webster, Massachusetts

They never show up when they are supposed to. They have Terrible customer service and communication within the company.

Honest service techs and they have price lock for my seasons oil.

I noticed that this location doesn't have a gas station but is pretty much attached to a sunoco. Should definitely take over that gas station. I love Peterson gas for being full serve most of the time and also great prices! So yeah you should open a gas station at this location!

Have had Peterson Oil for 4 years, it has been a roller coaster experience to say the least! Every year there was always some sort of issue; signed up for service plan but they forgot to include that cost into our monthly bill so when we needed our boiler serviced they said we didn’t have a service plan, had to pay the full price for the yearly plan all at once in order to get it(even though they found our contract with the service plan listed on it). Then if we called after hours for service there was an additional $100 charge! What’s the point of a service plan then? It should be 24/7! Had our oil tank replaced and they didn’t warn us about the additional $100 fee for the city permit, surprise! And even though we were locked into a monthly budget plan last year the price went up on us due to a war that is happening on the other side of the world and they made us pay extra! After receiving yet another surprise bill(this time of $600) and then wanting us to pay an additional $322 on top of that to start this years contract, we shopped around and found a company that only wanted $260 a month. Called Peterson’s to cancel our account and Melissa there didn’t even confirm my name, only my address, and didn’t even try to save the account or ask why we were leaving. Awful customer service and very scary that anyone can just call and say they want to cancel the account for any address and they don’t even confirm it’s the actual homeowner calling! DO NOT RECOMMEND!!!

Very disappointed with this company. As current customers, when we called for oil, they informed us that it has been very cold and snow is coming—it is winter in New England! They promised a delivery in 3-5 days and immediately charged my credit card. Six days of single digit temps later, they STILL haven’t delivered. We could have gotten oil as NEW customers from another company by now and not had to worry the whole time, constantly checking the gauge and trying to decide if we should lower the thermostat to preserve what’s still in the tank! To add insult to injury, they blame the customer when they miss their delivery window. DO NOT RECOMMEND THIS COMPANY!

Great service for affordable price.

Blade was very professional and efficient. I would for sure be calling him again when needed. Super recommend.

Blade responded to my call very quickly, fixed my heating system the same day and was very reasonable on price. Highly recommended!!

I found Blade, messaged him, and he quickly set up an appointment to fix our heater. He was right on time and gave us a great value for the work. We first went with a big company that tried to rip us off. Blade gave us an honest and fair assessment and way undercut the competition. I’d recommend him for your HVAC needs.

You can see the quality of service when things don't go perfectly: We had a great experience overall. Communication was excellent from start to finish, especially when there were unexpected issues with the equipment out of the box. A part arrived broken and had to be reordered, which unfortunately left us without heat for a few days—but this was completely out of the installer’s control. Throughout the process, they kept us informed, were responsive to our concerns, and clearly did everything they could to resolve the situation as quickly as possible. Once everything was in place, the installation was smooth and professional. We really appreciated their transparency and commitment to doing the job right.

Fantastic service.. Knowledgeable, friendly and professional.. Love doing business with them..

Highly recommended, replaced our forced hot air oil furnace and added air conditioning. Great team , excellent installation, excellent service!

Keith and his team are always amazing! They have helped me with regular maintenance by being reliable, professional and affordable. Recently they wven installed a heat pump for us. With our solar panels it's been a game changer! I highly recommend the crew ar NV Heating and Air Conditioning for all your HVAC needs.

N V came to my house for an estimate on mini split system, tankless water heater and replacement of toilet. My sister met with them and said they were very nice and thorough. She said they are very respectful and reputable. I will continue to contact them when I need work

Delighted with the work Keith and his team did to install our heat pump / AC system. Professional and polite from start to finish, and very responsive with all communications. Was really pleased with the end result which was all checked once complete to ensure 100% customer satisfaction. Would use again for other jobs for sure.

We recently had NV Heating and Air Conditioning come to do a boiler cleaning at our home. We got an appointment very quickly. They were right on time and did the job quickly and efficiently. On top of that we had a nice conversation with the guys after the appointment. They were extremely friendly and nice. We will definitely use them again and would highly recommend them to anyone who needs this service. Thanks guys!

Dan is the man. Very professional! Did an amazing job at my house. Highly recommend!! You won’t find a better contractor!!

Dan and his partner are both extremely professional and you can tell they take pride in their work. I am extremely happy with the product they work great ! customer service from day 1 was outstanding and I would recommend Dan to anyone! Thank you Dan!

Super happy with our experience with Dan - responsive, reliable, and finished the job timely! Very happy with our mini splits

Dan is amazing, he's installed heat pump systems in multiple of my units.

He really knows his stuff, and is happy to share his knowledge. He did a great job specing a heat pump for one my units that has 12ft ceiling and not so great insulation, and it's been flawless at heating and cooling.

Additionally, he's always provided quick support when things need to be serviced. Had a compressor go bad under warranty (manufacturer defect), and he had the replacement ordered under warranty, delivered, and installed in 4 business days.

I'm sure I'll be working with Dan again in the future.