Appliance Repair reviews in Auburn Hills, Michigan

SCAM! BEWARE! If I could give negative stars, I would. They were called to fix a dishwasher and instead fried the electronics system & completely destroyed the inner-workings of the machine. Not only did they completely destroy the machine, but they have refused to fix it, replace it, refund any money or even pick up the phone!

DO NOT USE THIS COMPANY! THEY ARE SCAM ARTISTS!

Fast, friendly, and professional service. They were able to repair my fridge and dishwasher within 24 hours of my service request. Saved me a fortune!

THEY ARE NOT CERTIFIED LG REPAIR PEOPLE! Al, the service man was at my house for less than 10 minutes and would not touch my fridge. Don't waste your time if you have an LG.

Great installers - Jerad and William for Big George’s Witbeck. Professional and meticulous. Positioned and leveled and ensured connections were water tight. I appreciate your thoroughness.

Bad Customer Service. Came out same day but: no greeting, no shoe protection. No thourough inspection of the issue. Charged 69USD for 5min of no being of any help. Their online coupons don't apply! Did not say thank you for payment received. DO NOT work with them!

If you own a nice looking home BEWARE! They will rip you off big time! Tried to charge my boss twice the cost of a new dishwasher to fix the old GE one.
And it sounds like the same guy I dealt with in the review by Brian Peterson

Karl came out to fix my Whirlpool dryer. After discussing the age & the remedy to fix the problem, I figured I was better off to purchase a new dryer. Karl was polite & personable & knowledgeable. I will call Maple again if needed in the future.

Had a technician sent within 24 hours. Was called when he was on the way. He was exceptionally professional and a really nice guy. Freezer leak was fixed within 30 minutes.

This company is excellent, I would recommend them highly for any appliance repair. I have used them many times over the years and they are hands down the quickest and best. I've read some reviews on here that are negative and I understand that but nobody bats 1000. This is a great business and I highly recommend

Avoid at all costs.

Maple Appliance was hired to fix an Ice Maker. After "fixing" the Ice Maker the repair man never even bothered to check the back of the freezer after turning the water on. The house was for sale and when the soon to be owner walked in there was a flood. It ended up costing my sister $80,000.

Maple Appliance Service referred us to their Insurance company Hastings Mutual Insurance. They are not helpful. It has been 4 months and they won't respond promptly to emails, phone calls, or any inquiries.

I felt compelled to write a review to prevent others from experiencing this nightmare. Be sure you ask Maple Appliance Service if they switched their Insurance Company. If they are still with Hastings Mutual Insurance just know that it will likely be difficult to get what you are owed in the unfortunate event something bad happens.

Lesson: Do your homework on both the service provider and their Insurance company. Just being "insured" isn't enough.

Wow. So slow in a warranty response. It's been 9 months since our ice maker has worked. They have been out twice and still can't get it right. No word for 3 months on parts "on order".

Had these guys come out to service our dishwasher. After sitting there for an hour watching the machine run. The tech told us the issue was either the soap we were using or that we needed a new "drain pump board". After they left, my wife watched a single youtube video and solved the issue in about 2 mins by removing a shard of glass from the filter. Called to tell them I didn't think they earned their $69 fee.... never called me back. Called again and they said they were too backed up to discuss and that they would call me back in about a week "once things slowed down". From this experience, it looks like youtube offers much better, and more insightful service, than these guys. My recommendation is that you help them "slow down" there workload and go with someone who provides at least a little more expertise than what can be found with a quick internet search.

I should have read the reviews. They tell you on the phone the service call comes out of the total if you decided to have them fix it.( Like most companies) But trust me that doesn't happen. Then they are so vague at what needs to be fixed. When you ask they give you the run around and I have been waiting for parts and a call back for 2 days. I just hope they fix my fridge soon so this will be over. I know that it's probably to late to cancel because they probably won't give me my deposit back.

Our experience with Maple Appliance was excellent . Maple is an honest, no bs, appliance repair company. Our thanks to Emily, Dan, and, especially, Dave for repairing a fridge that was DOA from Specialties Showroom in Berkley.

Maple appliance is professional. kind, and helpful. They were able to solve the problem the seller, Specialties Showroom, ignored.. Maple cares about their business. Maple knows what they are doing. They understand that honesty = customer retention.

Dave is a terrific repairman. He is very intelligent. He solves problems.

Maple Appliance is five star Appliance Service company.

Ugh, if it was possible to give zero stars that's what I would have done. We had a tech come to our home to repair a 1 1/2 year old Bosch dishwasher that had an error code that specifically stated that something was clogging the filter. Our repair man came out, sat at our kitchen island for 30 min, ran a rinse cycle and told us we needed to use different soap, slapped us with a $69 service call bill and was on his way. I went online the next morning, watched a YouTube video and pulled out a small piece of glass within 10 min. We called and asked for a refund, twice, they blew us off and told us they would call us after the holidays.

Have had them out for several different appliance repairs over the years. Always honest, have fit me in during emergencies, and always, ALWAYS have applied the cost of the service call to the cost of the total repair. Have repaired my dryer (still running well after 17 years), my ranges (let's not talk about the quality of KitchenAid ranges - back to Whirlpool), and dishwasher. This morning I will be calling them again to repair a top freezer on my garage fridge. If it's too expensive to repair, they'll be honest and let me make my own decision. Won't call anyone else.

Worst experience ever. Consumers beware! In a nutshell: broken dishwasher, tech came, said I needed a new dispenser; estimate was $280; gave a deposit of $100 in cash. (don't do that ever!) - tech returned in a week or so; while putting in the dispenser, he shorted out and ruined the central board. They ordered a rebuilt one, John the manager and owner told me it would be better than the original one. Also told me that even though my dishwasher was only 4 years old, parts weren't available anymore. Tech returned a few weeks later, installed the rebuilt electric board; dishwasher didn't work. Tech said the board was faulty. Left with my dispenser, and the rebuilt board. So I have no dispenser, no central board, and no working dishwasher. Company has all scam artists for employees and manager owner John (Lackey? Lackie? last person I spoke with on 6/1/18 said she was new and didn't know how to spell his name) - lies through his teeth and hasn't returned my calls as he said he would and now, I'm told, is out of the office until 6/4/18. He's apparently not at his place of business most of the time. What a joke of a business.

Run..! I’ve used them over the years... but today dealt with a rude manager & another equally condescending employee (some confusion as to whose call I was returning.)The manager was clearly irritated with me for not being clear with him why I was returning a phone call. Clearly people are stressed but being kind goes a long way. Owner did not call me back -either because the rude manager didn’t give him the message or the owner of establishment wasn’t interested. I read an earlier review that said they would Leave zero stars if they could. There’s a reason why their average review is three stars.

Sent out a technician to replace door gasket seal and he could not complete the job. Stated it was the wrong part. I hired another company to come out they confirmed it was the correct part with the company I purchased it from and installed it no problem. Maple appliance charged me $90 just to come out and do nothing.

My friends don't believe my story when I tell them. I had an oven repair scheduled. The greeted the technician at the door and introduced myself. He said hi and walked past me with his shoes on to the kitchen and began disassembling my oven. I started explaining the issue, which he was uninterested in hearing (?). He replaced a part that had nothing to do with the issue and said I was all set and began walking out. I asked him to wait because I wanted to test the oven (common sense). About my oven thermometer he said "them things are garbage. All you have to do is stick a batch of cookies in the oven. If they cook, you know it bakes". I said that's a great method, but I'd prefer to test the temperature with a thermometer to ensure it's calibrated. He said his was broke and mine was garbage and left.

Here's a shocker - after he left the oven did not work. I had to call him. He came back - walked right in the house and very abrasively yanked the oven around. He said he had to order a part and left. That was the last I delt with Maple Appliance. I had to pay $100 for nothing. The "diagnosis" was not done properly. I told the company I never wanted that technician back in my house and have not been back to them.

You will have to call them repeatedly once you pay them to get them to actually come back. Had to come to my home 3 times to finally just say I needed a new dish washer. Then the women that answers the phone who claims to be the manager is absolutely the worst. Treated me like it was my fault that I had to keep calling them back out. Would not recommend.