Appliance Repair reviews in Lincoln Park, Michigan

After 4 months of not having a washer due to the motor being on “Back Order”, Howard has jumped into the thick of this warranty debacle to try to convince the “Offline Department” to get us a new washer when no one else has given our situation the attention it so desperately needs! We can’t thank him enough!

Dennis the technician was excellent. Time window by Sears was too wide (7-4). Narrower window would be appreciated.

Technician was Great! Sear Home Service Is not recommended though. Hard to contact, don’t full fill their obligations, keep promising diagnoses report inn72 and never get it ( requested 4 times now). Customer service is terrible and it always gets routed outside of US . Hard to understand, no urgency or respect for their customers. Will never use again

I loved my technician Seth!! He was knowledgeable and thorough. Even provided some maintenance tips for my washer. Oh let me mention that he was prompt and fast with the repairs

Very pleased with my service. Will definitely use again and hope Howard is my repairman

Poor diagnostic service & quality for refrigerator repair. The tech did not know how to use Samsung self-diagnosis system to troubleshoot by error codes. So, instead he telephone called other techs to determine cause of refrigerator over cooling. Therefore, their solution is just to recommend to replace all parts that control temperature (e.g. main circuit board, temperature sensor, etc.) For a total charge greater than $800. Do not waste your money on Sears Home Repair Services for your refrigerator repair. They will try to charge you to replace parts based on trial & error basis as a process of elimination until the get it to work. I paid $149 for service call which was a waste of money because tech had no clue on how to identify exact cause of repair by using refrigerators self diagnostic system per Samsung call afterwards.

Joshua was a great tech. He was friendly, efficient, and knowledgeable. This 1 star is not for him but for sears and their loop holes. Turns out I need a new power cord, but since the appliances do not come with them, they will not fix them on service calls. So I paid 150 to have them tell me I need a new cord and I'm on my own from there. This isn't just a plug-in cord. You need to connect the wires. I will not be using sears for service calls ever again. Matter of fact, I probably won'tt be shopping at sears either. I thought I would be in good hands and would have my dishwasher fixed today, but it looks like I have a new project instead. I would have been better off calling a mom and pop shop, but I have had terrible experiences with random contractors lately, so I thought I would take the corporate route this time.
Sears.... its a power cord.... it's part of the appliance even if it doesn't come with the appliance. The appliance does not work without it. Not everyone knows how to properly splice wires together.... do better.

Great repair person. Very knowledgeable, patient and professional.

On time, professional, courteous, got the job done fast.

Maurio C . Was very professional and friendly. He did a great job and talked me through his work. Excellent service. Very thankful he could come out on Christmas Eve 🎄
Merry Christmas and a Happy New Year !
🎄🎉🥂

Dennis was very professional and showed up in a timely manner. Thank you

Marshall was prompt, knowledgeable and pleasant! He showed my husband and me how to check for signs of issues with our refrigerator and how to do routine maintenance. The best repair person we’ve had to date.

Willing to provide the service even though it was past his work hours. Especially after I experienced multiple cancellations by Sears.

Great and knowledgeable tech. Walked me through the next steps.

Service was horrible. The tech came out 4 times and my dishwasher is still not working.

Paid 150.00 to find out the part I need is unavailable. Repair not complete.

Our service technician was here twice - first to diagnose the problem, order the part and then returned to install. He was knowledgeable, friendly, efficient and got the job done! We are VERY pleased with his work ethic.

The tech was very nice. Patient,Knowledgeable. Good job Joshua. I hope I said your name correctly.

My wife and I can't say enough for what Kevin did for us today. He went above and beyond to help make sure our new refrigerator, that has been a disaster, was up and running so we didn't have to go any longer without it during the holidays. Kevin's hard work, professionalism, and kindness are huge positive reflection on Sears Home Services and we'd highly recommend both SHS and Kevin for future work. Kudos!

Adonis (Don) was amazing he really knows his stuff. He gave us options and really did an amazing job

Joshua was very professional and personable at the same time. Thanks for taking the time to explain the repair costs and for repairing my oven quickly and efficiently.