Appliance Repair reviews in Muskegon, Michigan

I have had them out plenty times to fix various appliances I would not go anywhere else.they treat you with the highest regard.

Honestly the greatest appliance service I have ever had!!! The owner and his assistant were on time, and very thorough. They answered my questions, explained what was wrong and why... Thank you guys, you were AWESOME!! I have my washer again!!! Thank you!

Amazing service! Quick and efficient, highly recommend for all businesses in the area. Love that they are a family owned company. Shout out to Andrew.

My warranty company scheduled this service to repair my washer. But when they found out it was in a 38 foot 5th wheel, they said they refuse to let their techs work in an RV. When I asked why, they said it was a cramped space. I tried to inform them that all RVs aren't created equal. My washer is in a bathroom on its own floor level and is 7 feet by 7 feet. There is plenty of room to pull it out and work on it.
Not sure if they have only very large techs or just ignorant humans. I wouldn't recommend this service to anyone!

They seem to hate talking on the phone. Very rude and short. Dropped a standing air conditioner off. After a week called them to see what's going on. They said there still trying to figure out what's wrong with it... Ok but then after two weeks still no phone call.. I'm pretty sure all the good reviews are from ppl working there. Don't believe me just call them. My suggestion find someone on Craigslist or Angie's list. They will care more about you and your problem, instead of just your money.

This is one of the most unprofessional companies in the city considering they are the only vendor for DTE Energy for home repair. Service calls are based on when the company feels like coming out, not based on schedule. Huge communication gaps between company and DTE which is unacceptable for a client paying for service. I would NEVER recommend this company for anything accept unreliability. The receptionist down to the technicians, unprofessional and unreliable.

Whenever we have a problem, Metropolitan Appliances is always the company we call to service all our appliances. We have never been disappointed and they make sure to fix the problem. If you want a good reputable company that does great work then Metropolitan Appliance is the place to call.

If you want a company who doesnt follow through, cant show up in the time frame they promised, and lies then you found the right place! They had a 4 hour time window and couldnt make it during that time. I told them what the problem was and the guy didnt have the equipment to do the job. He turned off my gas and said dont use it until he comes back. I called 3 weeks later and they said theres nothing they can do. So I have been without a stove for a month yet they never called.

I had them come out in June to repair my dryer. Here I am two months later and my dryer is now doing exactly what it was before they came out. When I called, they told me they only have a 30 day warranty and that it would be 68 dollars to even come back out and look at it again. If I could rate this place with negative stars, I would.

I had to contact Frigidaire regarding a problem I was having with my microwave and they had Metropolitan contact me about a service call. I told them and Metropolitan 3 times the time I would be home for them to come out and look at this under warranty. They did not call before they came out and of course, I was not there...they proceeded to "look" at it while talking to my brother who was here....that knows nothing about the problems we were having....they left a receipt saying could not get it to do what it did for me....when I got home and I called them back they said they would be out...finally after i called then again...they came out and I showed them exactly what it was doing....The tech said he would have to take it to his shop and test it. That was on a Wednesday. I called this morning (Monday) only to get the secretary who was very snotty, as if I were interrupting her breakfast or something because I wanted to know why I haven't heard anything and how much longer to test and get it back....she stated a couple more days....I then said nevermind just bring it back...I will return it to the store.....they now just called to make sure I was home to drop it off. It was Jen who called me today and she is very nice....and she is the one I spoke with last week when I was a little upset and she got it all taken care of in a professional manner. My suggestion is...if the owner wants to continue having a business and make money...he needs to read these reviews and do something about the snotty secretary (not Jen) and pay more attention to appointment times, etc....I work at a small business similar to this and also have done the service call and installs for Lowe's and Home Depot.....my point in making sure someone did not show up to my appt without me being there was because I know that having to go to a service call at the same place twice in a day is pretty costly....I tried to avoid that for them by telling Frigidaire and them a total of 3 times that i would not be there at certain times....the tech who just dropped my unit off was also very nice and knowledgeable. Good Day.

We have called this company multiple times to fix our brand new (bought in January) whirlpool brand fridge. It’s all sorts of messed up, and this company does nothing but send a repairman, who will tell you they will fix it, then close the work ticket without actually fixing anything. In fact, the technician came and “fixed” our ice machine, but actually broke it further, did not tell us, and left with a part of the ice maker he broke without letting us know. Had to call another company to replace the part he broke.
Don’t buy whirlpool and don’t use this company for your warranty services.

Andrew is amazing! We just heard he is now the owner and super excited for him, his family and this new opportunity.

The repair person was very honest and reasonable

James from metropolitan appliance service was very professional and got the job done fast and he didn't need to move the clothes dryer at all he fixed it where it stood ot was quite a complicated job but it came through it in flying colors it works as it should like new

This is my second opportunity to have Metropolitan Appliances Repair come our for a warranty issue.
Austin is a really nice, professional technician. Like a physician, you fill confident in what he says and does.

We live in Grand Rapids and was surprised with how quickly they were able to get out and fix our washing machine. Thank you so much for the great service.

Austin was very knowledgeable and quick to diagnose the issue with my Samsung oven. Had the part needed in his truck and had the oven put back together in under an hour.

Metropolitan appliance came out to service my elderly mothers refrigerator for a bad door seal on the freezer door, when Tyler showed up the seal he had with him was badly deformed. My mother expressed her concern to him about the deformed door seal and she was told it would reform its shape after it was installed. The freezer door is still not sealing properly and ice chunks are falling off the bottom of the door by the deformed seal. Tyler returned to repair the seal once again and requested a service fee for work that wasn't performed properly in the first place. Which my mother refused to pay. The second attempt to repair the door seal was unsuccessful and ice is still forming and fall off the freezer door seal. Metropolitan Appliance is refusing to service their faulty workmanship with out a service fee. A reputable repair company would replace the defective door seal that they provided with a new seal at no additional charge. DON'T USE METROPOLITAN APPLIANCE. THEY ONLY WANT YOUR MONEY.
Second response: My parents had to leave town for a while and wasn't able to get back to you with in 30 days. This was a door seal, and the facts remain the same. Your tech was out twice and didn't get it repaired correctly the second time either. And the second call was in less than 30 days of your second attempt to fix it right. Poor workmanship is poor workmanship. We found someone else to make the repair now, and his first concern was fixing the seal correctly, not how fast he could leave and collect the money. I stand behind my claim DON'T USE METROPOLITAN APPLIANCE!!

I'd like to say thank you to Andrew the tech who handled the warranty work on my washer, outstanding job very professional, I will be calling MAS for any future repair work

James, from Metropolitan Appliance Service came to my home today to repair my washer. Before he arrived I received a call from the company that he was on his way. He arrived promptly after that call. He fixed the problem! He was efficient, professional and knowledgeable. He cleaned up after himself. I highly recommend that anyone in need of service/repair of a washer, stove or refrigerator hire this company.

We have had Metropolitan come out on several occasions. Every time they diagnose and repair the problem. Always timely, professional and fair rates. Highly recommend for all appliance repair.