Appliance Repair reviews in Oak Park Heights, Minnesota

I highly recommend Watsons Appliance, very knowledgeable technicians, quality work and friendly service. Family owned company with great customer service! Thank you Watsons for fixing my appliances!

Got to work with Brent, he was very professional and did phenomenal work. I will be calling him if I ever have any other appliance issues

They have been to my house several times in the past 10 years. Very knowledgeable in their field. Pleasant and honest.

Got me in same day, and got the issue with my dishwasher fixed for the same price as a service call to provide an estimate costs with other companies. I'd go with these guys again.

I went to menards looking for washer parts and was referred to Watson's by a menard's employee. The staff was very helpful and had the part I was looking for within 12 hours.

I rarely complain but this was a terrible experience. I am so exhausted after dealing with this so called repair company. Just don’t hire them. That’s my best advice. Want details. I will share.

Brent came out to assess the problem. Took the cooling unit back to his work to troubleshoot and give me a quote. He is very good!

Officed cancelled the first appointment at 8:40 am, 20 minutes before they were supposed to be there. 2nd appointment made for 3 to 6 pm slot. No call no show by technician and office closed at 5:30. Terrible customer service! Would never use again!

They didn’t get our email when we booked online. Online booking was for a time they no longer had available. When I called and got their receptionist we were then told we weren’t in their service area. Website shows 50 mile radius, they stated only 20 miles.

I called and spoke to Matt. Described my refrigerator problem and received a concise, appropriate answer. Straight to the point and knowledgable! WE decided it would be cost- efficient to purchase a new refrig! Highly recommend this company!

If I could give them 0 stars I would! Got ripped off for a control panel that is worth $170 and labor is $140 when it was only a fuse that cost about $20! Do your research before going with these guys?

The tech who ordered the replacement water filter compartment, thought it came with the filter also. It didn't, and that was the part I needed most. Come to find out the filter has been discontinued!!! Not good thinking on their part, or maybe it was if you know what I mean!!

Today...my mother-in-law was putting her small dog Molly into the car, the door shut and Molly stepped on the key fob and locked the door!
Brent saw us trying to break a window (with no luck) he yelled about not wanting to break the window and walked over to help!
Brent asked for a wire hanger to make a hook and with a tiny crack of the opening of the back window he was able to get the wire hanger and hook the keys and squeeze them out the window!
He saved Molly the Bichon and the window! Thank you Brent!
In the future if we need any appliance work we will call Watson Appliance!

My order was there when they said it would be there. They were also very helpful with information on installing the part that I ordered. It was a lid switch for a washing machine that was not a household brand name. I need any appliance parts again they will be my first call.

Watson’s is contracted for “Homesmart” service with Xcel Energy in our home area. Came out to fix our oven door. First service call checked out and then ordered part. Today Dave (Technician) came back out and installed the new door hinge. Not an easy task evidently. Forget YouTube so call easy install I saw prior to calling 🙄. Dave was Awesome! Also practiced Covid procedures while doing our service 😷. Highly recommend even if not a subscriber of HomeSmart program.

I have had them out several times over the last couple of months to fix my refrigerator. The last time was 3 weeks ago said it needed a new part I have not received any calls from them, now the refrigerator is lukewarm and the ice cubes are thawing and refreezing I am extremely frustrated with them hopefully it will be fixed soon.i am desperate now I will probably loose everything in the refrigerator.

My experience with this company has not been good. They came last week to repair my stove and dishwasher but didn't have parts and broke one of my burners on my stove. As far as for the dishwasher he couldn't figure it out and told me to just throw the soap packets in there. When I called to complain the manager argued with me stating my dishwasher was not working due to hard water and I asked her what did hard water have to do with the soap dispensing unit not opening but she couldn't tell me. I was told they were going to send a different technician out and as I sit here right now as the same technician asks me which parts are supposed to be replaced on the stove it just angers me sonce he diagnoised ithe over a week ago. I will never have this company return to my home ever again.

very disappointed. I had my fridge and dishwasher "fixed". the dishwasher works fine but 5 days after they said my fridge was repaired it stopped working again. I will call when they are open as this is unacceptable. Also was told they called 3 times to ask me a question about a part, zero calls were made as I have my phone on me at all time.

Their rep showed up unmasked (I wore a mask the entire time he was in my home), cleared the plugged up drain and 5 days later my wife and I tested positive for COVID, despite taking all precautions we know how. Can't draw a straight line from his presence to our subsequent infections, and my bad for not asking this inconsiderate individual to mask or leave, but we'll never engage this local firm again.

I just called on Monday ,next day service call for my Samsung washer( which is ten yrs old) not spinning, technician said I needed a part ,and by surprise the part came in on Wednesday of the same week ,technician back on Thursday ,washing clothes right now. Cory was the technician very polite, knowledgeable and very easy to deal with . I would recommend Watsons to everyone thank you.

This is the second time they’ve been out (first time washer, second time dryer) and I’m so impressed. The service people are efficient and thorough. Dave was great when he fixed my dryer. They also had the best availability for scheduling.