Fire Protection reviews in Plymouth, Minnesota

Update: After jumping all their hoops to cancel service, their robo dialer is now dialing my phone daily. Nothing like weekend calls leting me know that their system can't communicate with a panel we replaced 4 months ago

Run away from these people! If you are with them open BBB complaints and talk to the AG

Cancelation is a multi-hour phone call and repeated email process. They will bill you for another 30 days. Your Reps emails change and stop working. Good luck notifying them in advance. Eventually they recognized my attempt to cancel earlier and the bad email but what a process. I would only choose to talk to these people in the future if I was getting paid hourly. There do seem to be a few good people there and I feel so bad for them. Obviously the practices of this company betray them.

Their biz practices are shadier than a time share or subscription cds in the 90s. You are a number to these people no matter how long you have been with them they will scam and abuse you

Great place, great people

Very resourceful, knowledgeable and a pleasure to work with

Always impressed with how much they care about our property

This company is horrible, Charging you for 3 hours for maybe 15 minutes worth of work. plus extra truck charges. Will never call on this company again.

Customer service is brutal, they do not care and are not proactive in helping. Delayed responses, poor communication and expensive!

Lol, I love that ... Good jokes are hard to come by lately 😂, does it look anything like this, can it control something as awesome as this ... I think not good Sir.

Johnson has the WORST customer service and billing department I have ever delt with. Incorrect billings, impossible to get ahold of anyone who can help, being sent around from number to number, and no communication afterwards either. Absolutely the worst.

We hired these guys to monitor a building and after a few years sold it to another owner. For the past year they have been sending us invoices and collection notices. We have called them every month to keep informing them that the property has been sold and we are now two owners removed and they keep sending notices. Very disorganized.

Total rip off company for commercial alarm service. Talked my wife into signing a 36 month contract that is unbelievably bad, and won’t let us out. And now they continually add more charges. What a nightmare. Stay away.

Total rip off for service calls charging a flat rate for 3 hours worth of work totaling over $900 when they spent less than an hour onsite. Find another company that cares about customer service and satisfaction who has reasonable repair rates.

We cancelled JC in 2022 because of lack of customer service, strong holding the mechanics of our system to keep us from understanding it and their general disregard of our needs. But...I continue to get an invoice for monitoring EVERY YEAR. I then spend countless hours trying to manage through their multi-level "not my problem, not my department" nonsense. They have cost me countless hours of productivity even after their service was deemed ineffective. Don't waste your time. Don't waste your money.