Swimming Pool reviews in Southaven, Mississippi

Duvall’s customer service is second to none! They made my emergency their priority. I can not thank them enough for their commitment to excellence and for going above and beyond to fix our pool!

Great Service and response time.

You can tell Mr Duvall takes pride in his locally run leak detection business. He took his time to assess and detect the house foundation leak that started after the deep freeze recently. I look forward to visiting his soon to be open pool supply and service center near Silo Square!

Company is phenomenal. If you have a issue call them. If your lucky you’ll get Caleb and Colton to come out, and if so just tell them the issue and get out of their way!

Thanks again!!

We had a leak in our pool liner for a couple months. We finally called Duvall Pool and they promptly came out and found and repaired 5 leaks in our pool liner. Highly recommend this company! Very easy to work with!!

Called Duvall today asking about pricing and availability for a pool leak repair. All my questions were answered and Kim was so helpful and professional!!!
Best customer service I have experienced in a long time.

Daniel and Colten dove straight into my pool and very quickly found the leak. They checked the rest of the pool thoroughly. Patched up the leak and were on their way. Friendly no-nonsense folks. Highly recommend.

Called them about leak detection services for a rental unit I own on a Monday. Unit had a leak and can't find the source. Water had to be shut off to prevent flooding and further damage. Unit is occupied by a single 78 year old lady who has lived there 45 years and is understandably upset about the leak which has already damaged her home. That is not pertinent, but background info and this company was told this was the situation and that it was an emergency. They quoted price and availability as that Wednesday, no one was working Tuesday so this was the best that could be done. I accepted and made the appointment. Come 5:13 PM on Tuesday the day prior they called me and told me that they overbooked because they were running behind on other jobs and it would be almost 2 weeks before they could come out again. Had they just told me on Monday they were overbooked and couldn't take the job I would have tried to find alternative solutions for this emergency need. Additionally 1 day late equalling a 2 week pushout is beyond my understanding. A 1 or 2 day delay, I could understand at the least. Instead they waited until after hours day before to tell me. Now I've lost at least 2 days in tring to fix the issue for the tenant. If you're looking for a dependable company that does what they say and puts service first, based on my experience explained here, go look elsewhere.

Updating this post. The above still happened. Few hours after this was posted I got a call saying they could come out next day. The explanation being the lady who I spoke to gave me bad info as the pool leak detection side was booked out 2 weeks, but not the house detection side. Based on my conversation I'm not sure how accurate that is, I leave it to the reader to decide. Anyway they came next day promptly, couldn't find a leak. Didn't realize a secondary shutoff valve was turned off by the tenant, had no water pressure, I didn't know it was there either. Once we figured that out turned it on again and pressure and leak was back. Called Duvall and they agreed to come back next day and retest. They did promptly and found the leak. My wife said they showed her where it was, but didn't mark it. That would have been good to do so my plumber can find it later. It was in the wall behind a tiled shower. Preferably would like to minimize the amount of holes they have to cut to get to it.

Third update, looked where we were told it was for sure leaking. No leak. Dry and no telltail signs of past moisture. 🤷

All facts. Decide for yourself.

I am so impressed with the outstanding service that Cliff and his team gave me, while dealing with my pool leak. When i initially, called in to make an appointment to get my pool serviced (after Memorial day weekend). Kathy stated they were booked for the whole week, but she went above and beyond to squeeze me in. Cliff and his team mate came out & didn't give up until they found out what the issue was. staying both evenings till dark to try and figure out what was causing my leak. Customer service like that is hard to find nowadays, and I have told all my "pool owner friends" that if they ever have an issue with their pool to give him a call. Thanks again Cliff for all your help. My family and I are so excited to get back in our pool for the summer.

Our pool has been losing water for months and we couldn’t get any help from who originally installed pool. Pool less than 1yr old.
We contacted Cliff and he sent out Ricky to inspect our pool. He found the problem within 5mins “no joke” and went the extra mile by tweaking our liner that had slipped a little.

The leak was due to not having a gasket around the jet at our steps🤦🏻‍♂️

Ricky was super nice and I’d recommend this company to anyone!
So glad we won’t be adding water to our pool everyday anymore!

Thanks guys!!

Cliff and his team are amazing! Tried several other companies for leak detection but only Cliff could find it and fix it.
Eddie and Kimberly Shaw, Bartlett, TN

Worst service and most unprofessional company EVER. They’ve no showed on us 3 times and caused us to burn vacation days when they knew the tech couldn’t make it out each time. I would go to any other company for your service. Receptionist is rude, no regard for people’s time and not even so much as an apology. Always an excuse. Tech out of town and didn’t make it back in time. Tech got held up all day and never called to let us know they wouldn’t be there. Didn’t show but said they did and can’t figure out what was done because cameras don’t show anyone on premises. Horrible experience.

Great communication and super ethical. I’m so glad I put my faith in them.

Ricky and Jacob were fantastic. They came out and figured out right away what the problem was and immediately talked to my husband and I. They explained what the problem was and what needed to be done to fix it. As soon as they got the ok they went straight to work. And everything was done perfectly. I cannot recommend them enough. Kathy At the office was great too...

Both Cliff and his partner were very professional and kind, and they were able to pinpoint exactly where an underground leak was occurring at the base of my garage. They worked in a timely manner and even went above and beyond in attempting to locate where my underground pipe ran close to the building. I would highly recommend this company to anyone.

These guys combine exceptional work with a friendly attitude. They didn't stop until my pool was far better than before they came. Duvall Pool went above and beyond.

My pool was originally installed by a less than mediocre company but Duvall made it better than right.

As a nurse during this pandemic, this company showed me gratitude and gave me a peace that they will never understand. Exceptional work!

Very courtesy staff. Kathy is so sweet and gets to you asap.
Jacob and Josh showed up and went straight to work. Josh found the leaks so fast.
They were recommended by another company, I recommend Duval 100%.

Ricky and Jacob came out to fix my pool and we’re the best. They didn’t just fix my pool, they genuinely cared about it being done correctly to the best of their ability! Also, the lady that answers the phone was so genuinely kind and caring. I’m sorry I can’t remember her name to give her a shout out! Truly some of the best contractors I’ve ever had at my home!! Thanks so much!!

Great service - friendly, knowledgeable crew

I have recently switched to Duvall Pools for monthly maintenance and service. The guys they had come out are great and professional. My light went on the fritz over the holiday weekend and they had people out today to look at it!! Definitely recommend Duvall for all your pool needs.

Colin has been out multiple times to clean my pool. Has it crystal clear in no time for the last two summers!! Thank you!!