Appliance Repair reviews in Bedford, New Hampshire

Jeremy our technician arrived on time and very professional and courteous as soon as he entered our home! He voluntarily put on shoe covers, which is so respectful of the home, (and very rarely done by a service person of any kind), and so appreciated as a homeowner.
Jeremy quickly diagnosed the problem and remedy for our appliance issues, and even found an error in the manufacturer's owners manual. He helped repair two different appliances very efficiently and successfully.
I highly recommend Reliable Appliance Service, and especially their technician Jeremy!!

Chris was great. We had a problem with a brand new LG washer flooding. It was a disaster because the washer is on the second floor and water was flowing into the dining room.

Chris immediately diagnosed the problem. The hose connected to the pressure sensor wasn’t seated properly, so the washer couldn’t detect that the washer was already filled with water, so the water kept flowing.

Prompt, quick, competent, and personable—what more could anyone ask for?

We have been working with this company since August on an issue with our washing machine, and the experience has been extremely frustrating. They have been out at least six times, replacing multiple parts that ultimately were not the root cause of the problem.

After months of repeated visits and no resolution, multiple technicians later, the issue was finally diagnosed correctly and the new technician returned to replace what turned out to be a minor part. It was disappointing to realize how much time and effort could have been avoided with a more accurate diagnosis early on.

Now, just a short time later, the washer is having issues again. When we contacted Reliable for service (still under warranty), we were given a ln appointment of July 1st-nearly a month away.

The timeline is completely unacceptable. After the prolonged delays and multiple service visits it took to resolve the initial
Issue, being expected to go without a washing machine for a month is unreasonable.

Overall, this has been a very disappointing experience with both the accuracy of repairs and the timeliness of service. After years of loyalty to them for service, we will be taking our business elsewhere even if that means voiding our warranty.

I was frustrated with the initial contact, with hold times of over an hour (do not hang up and hope for a call back, your place in the queue will not be saved). I had a good experience previously with Baron’s Major Brand Appliances, and Reliable Appliance Service appears to be its repair service, so I paid the diagnostic fee up front and hoped for the best. The technician, Nick, was personable, professional, and appeared to be quite knowledgeable. Good communication and very frank. Nick earns most of the five stars I am awarding.

Jeremy came to repair our refrigerator. He was very personable. He was careful about everything he did and well informed about the product he was repairing. Also he gave us insight on the process that one has to go through to get an appliance repaired. We were very happy with the service Jeremy provided. Great Work!

I initially gave this company a rating of a one, but I ended up being so impressed that I have revised my rating to a five. Here’s the story. We waited over a month for a part to come in for the washing machine, Which was why I posted a rating of a one. The manager saw my posting and reached out to me the next day to see what the problem was! He quickly identified that although the part was in, it was not recognized as such by the computer! We would have been waiting for months! The manager, Steve, was amazing and got a repair person out to us the next day! The repair person did an amazing job. In fact , the wrong part had put on his truck and he went all the way back to Bedford so as to complete the job in the same day !!!! Huge thank you to Francisco!!! I am so very impressed by how professional the manager was, that he truly cared about getting our appliance serviced asap that I was willing to revise the rating! Note, currently they do have really long wait times to speak with a representative, but they are actively working to resolve that and are training 3 new people! I would absolutely work with this company again!

Calvin and Reliable Service were excellent with set-up and planning: offering a morning pre-text and assurance of the appointment. Upon arrival, Calvin listened + discussed the problem - then explained what he would do. Leaving him to work alone in the kitchen... he work quietly and efficiently. Once finished, he explained what was "discovered" and the repair outcome... thankfully it really was a small issue, but required knowledgeable insight. He also offered options to contact himself & Reliable Service if anything should happened or reoccur. Calvin was honestly considerate and sincere with his craft and service. "Barron's Appliance" is a fabulous company and offered this Help to examine/repair our Refrigerator at a very reasonable cost (the Refrigerator was installed nearly 6 years ago) Life is Good... "Thank You"

Calvin was great, friendly, very knowledgeable. It was covered under warranty, so I can’t say for pricing, but he fixed our dishwasher door quickly and with no mess or clean up. Also you are aware of arrival, what number stop you are and then you are notified when he is on the way and you can see his location and have an arrival time. To me that is a huge plus, you aren’t tied to having to watch for someone.
I highly recommend them, the whole process is easy, everyone is nice and friendly, just wonderful!