Appliance Repair reviews in Concord, New Hampshire

Called about getting my vacuum cleaner recondition and the filters replaced they advised me that would be better handled by another business. Absolutely courteous and experienced and they sent me to the right direction instead of trying to hustle me. 5 stars!

If I could give zero stars I would. I went in with my mother in law, after she spent $1,300 on a vaccum she had multiple issues after owning it for 2 months. The repair/salesman treated her and I like we were stupid and couldn't be bothered. He is nice when he wants your money after that he could care less. I can't speak on the sewing side of the business. It's too bad they get affected by this. Don't t spend your money on a vaccum here, the guy doesn't deserve your mony.

Excellent service. My 25 year old Electrolux was completely reconditioned for half the price of a new machine and only took 2 days to complete. It runs like new! I was prepared to purchase a new machine, and instead the owner encouraged me to repair my old one. His honesty was refreshing!

I received excellent and service from Paradise. The anticipated repairs and pricing were reviewed so I could make the decision to fix my 25 year old Electrolux. The repairs were done in a timely manner. My vacuum cleaner run like a new machine. I am amazed at the difference. I am so glad Paradise Sew and Vac was able to repair my machine. I really did not want to invest in a new vacuum machine. Paradise renewed my machine to almost new! Thanks for the fine service.

Aggressive drivers. Will speed, drive recklessly, and tailgate. If that's how they act in public, I can't imagine how they act in private.

This place is a joke. They set up appointments two different days and never showed up either day. Worst part is they didn't even call to say they weren't coming. Had to take two days off for absolutely nothing.

Tech showed up on time and quickly resolved the issue. The repair was done and no mess left behind. Would use again.

THIS COMPANY WILL NOT EVEN CALL YOU BACK. LG CALLED ON MY BEHALF AND WAS TREATED VERY RUDE AND LG IS FILING A COMPLAINT AGAINST THEM. THEY WILL NOT CALL ANYONE BACK. DO NOT DO BUSINESS WITH THIS COMPANY.

In case LG or another TV manufacturer recommends this place, they confirmed to me today they "no longer work on TVs" -- even though TVs are all over their website. They did respond to my inquiry within 8 business hours as they advertised though, so I guess that's a plus.

Do not use this company!
Very rude owner/technician. He refused to do the small job he was hired to do and told us to do it ourselves b/c it was too small for him. He openly offended and berated us and then just left. Worst experience ever.

I left a message on a Sunday and received a quick call back on Monday morning. He was extremely helpful in talking through the problem with my washer and dryer over the phone. His honesty saved me a visit, and I was able to discover a big health issue with my machines without even having a service call. The experience made me vow to be a customer for as long as I live here! My next appliance issue goes right to Affiliated, no hesitation.

Matt is Awesome!!! My dishwasher wasn't cleaning dishes so I called and Matt walked me through the problem without having to come out. He could have come out and charged me, I'm so appreciative that his advice was able to fix the problem. I've used them before for a refrigerator repair and liked them!

Oven stopped working; but burners on top worked. Had a first company come out and they "repaired" the problem, a week or so later the oven stopped working again. Had the company come back out, and they said I needed a whole new brain/board for the stove.

I called Matt to get a second opinion; told him the situation. He was up front, said could be a shorted wire or the board needs to be replaced, but will not know until he investigates. He provided me worst case pricing, which I appreciated.

When he came out, he found the problem and handled it right there. No new board needed. The previous company would have charged me over double what I paid. I am SO thankful to this company saving me money, especially during these uncertain times!

Matt is awesome. Matt is efficient, knowledgeable, very reasonable price & friendly. He explains what he is doing & why. I trust Matt to be alone in my home while he fixes my appliances. That type of person is truly hard to find these days. He has been my family's go to expert for many years.

Affliiated is absolutely the best appliance repair Company I have worked with. Matt was responsive to my original call, we communicated for the first day about the problem with my washer. He came to my house the next day and quickly determined the cause of the problem, looked up the repair part and gave me a quote. Matt has the disposition of a scientist, very knowledgeable, confident and always describing what he is testing for and the results. Very calm, confident man, he is the best. The problem was resolved within 30 mins. and his bill was vert reasonable. This was the best experience with a repair professional I have ever had.

Matt is a dedicated professional. He has very reasonable pricing, responds quickly to text messages, and maintains an honest approach to customer service. He dedicated his own time to help resolve an issue for me over the phone. He truly puts the needs of the customer first and does not try to trick you into wasting money.

Will do business with him again in the future.

After recently having an issue with our oven heating properly, I started looking for someone to repair the unit. I came across "Affiliated Appliance Services", owned and operated by Matt Purcell and servicing the Concord, NH area. I called his provided number, left a message, and he returned my call shortly after. I described my problem to him, and he was able to schedule an appointment for me within just a few days. He arrived punctually, quickly diagnosed the problem with the stove, and immediately was able to repair it. His bill for services was quite reasonable, and throughout our interaction with him, he was very friendly, polite, knowledgeable about subject matierial and basically a good, down to earth person. If anybody is in need of a good appliance repair person, I would definitely recommend Matt Purcell and Affiliated Appliance Services!

He nickels and dimes for his time. He said the work should only take a certain amount of time and a certain amount of cost, but in the end he took longer and charged more. He did it to me twice and made excuses and contradictory statements both times. Someone with the amount of experience he has should know better. He does not have integrity. He is not interested in long-term customer relationships; just collecting every penny he can while he is at the house.

Not happy that the appliance has broken down twice in 4 years, Ruben was great and explained everything. Now I need someone to come back and put another new compressor in again.

Literally waited all day, took work off on a Monday (quoted time from 8am-5pm), 4:30 rolled around and I’ve received zero updates or calls so I go to call them and it’s AI who simply asks if I’d like to reschedule! Um NO, I just wasted my ENTIRE day waiting for a repair technician, like seriously?! I want some consequences, an explanation, some accountability?! But no, they ended up being a no call no show then having zero options to speak with customer service. They waste your entire day then wash their hands of it by not answering their phones. That’s a scam. And no repercussions. I will NEVER use them again.. they actually need to be put out of business or shut down for doing this to people. That’s insane. Disgusting.

No complaints. The technician was knowledgeable and friendly. The repair was done quickly and efficiently. He left the place cleaned up when he was done. I wish the price was less but I guess that's the going rate.