HVAC reviews in Burlington Township, New Jersey

DO NOT UNDER ANY CIRCUMSTANCES WORK WITH THIS CONTRACTOR. I had an AC unit installed less than 3 years ago. I called Bill Fox to request a service call to find out what the problem is. Mind you, I was still under warranty. Although my home was certainly not too far for Bill Fox to travel to to make his money, it was now suddenly too far to travel to for a repair. So, he forwarded my information to a different technician, who called me back to set up an appt to come out. I never called this company or dealt with this company before, but the way I saw this situation, I was under a 10 year warranty, so I should not incur any cost. Boy was I wrong. This company went ahead and billed me for a diagnostic call and Freon. All of that although they were not able to even locate the leak. We contacted Bill Fox to make this situation right because he sold us the unit, made lots of money off the sale of the unit, but decided to dishonor the warranty and NOT repair the unit the way it should have been. You will be VERY, VERY sorry if you ever deal with this deceitful man and company. Very dishonorable and not at all concerned about customer service, or tarnishing the TRANE name. I have reported him to the Better Business Bureau, and I am in the process of filing a claim with the Department of Consumer Affairs where he is licensed as an HVAC and Home Improvement Contractor. PLEASE, PLEASE beware of this crook!!! DO NOT ALLOW HIM TO PERFORM ANY WORK ON YOUR HOME. HE ONLY CARES ABOUT MAKING MONEY....NOTHING ELSE. YOU WILL BE TERRIBLY SORRY. THERE ARE PLENTY OF OTHER REPUTABLE A/C/HEATING COMPANIES OUT THERE WHO CARE ABOUT THEIR CUSTOMERS. I WISH I HAD USED ONE OF THEM INSTEAD. (THE ONLY REASON THAT ONE STAR IS RED, IS BECAUSE I WAS NOT ABLE TO POST THIS WITHOUT GIVING AT LEAST ONE START. HE ACTUALLY DESERVES NONE!!!!!)

Was extremely happy with my experience with Fox Heating and Air. Technician arrived promptly and fixed my issue my heater issue pretty quickly. Would definitely recommend!

Matt and Josh were very knowledgeable, friendly, informative and respectful. Bill was also very friendly, professional and informative of all our options. I highly recommend Bill and his team for any of your HVAC needs.

The employees at William C. Fox Heating and Air go above and beyond to help their customers. The technicians I worked with were friendly, prompt and took the time to explain all of my options in terms of HVAC systems in a way that I could understand. They were also up to date on all of the newest HVAC technology, including smartphone controlled thermostats. I would recommend them to anyone looking to make sure their home is heated and cooled comfortably.

Dealt with Fox prior to the merger with Dowd and they kept technicians we dealt with before. Our technician was Howard who did an outstanding professional job as usual.

I could not have been more pleased and comfortable with each & every one of the workers who performed the removal of the old systems and installation of new heating & air conditioning units! They fit or exceeded all of the above and couldn’t have been more pleasant to deal with! Highly recommend their service's and am sure you will be as pleased as I am.

ATAP Foundation appreciates the professionalism, prompt service and quality of work at Fox Heating & Air Conditioning. They consistently go the exta mile to ensure that we are prepared each season with comprehensive preventive maintenance and checks. When we had to purchase a new system they walked us through each step of the way and made it an effortless process. ATAP highly recommends Fox Heating & Air Conditioning.

We had a new out door system and coil installed. Very knowledgeable installers and service technicians. I highly recommend this company if your looking for a honest and reliable service.

A few years ago, Fox HVAC did a great job installing three mini split units in my house. I recently asked them to uninstall the units to get new siding and gutters. They were quick and professional in uninstalling the units, as well as, working with the other contractors when it was time to reinstall the units. They also worked with the siding company to ensure the reinstallation was perfect. I highly recommend Fox HVAC!

William C Fox is a customer service oriented business. During the Memorial Day weekend, Mr. Fox personally drove to a parts manufacturer so that one of his techs could complete the repair and restore the system. The techs are courteous and professional. I highly recommend William C Fox!!

Bill Fox is an honest, experienced and professional business owner. He oversees every job and is "hands on" at every job site! Timely, knowledgeable and thorough. This company goes above and beyond. You get what you pay for in this business, and if you want superior service, knowledgeable and experienced technicians and the job done right- the first time!- this is the company!

Nate was excellent..fixed my ac super fast and in time for the upcoming heatwave. Nate was very curtious and wore a mask and shoe coverings without asking. I initially paid a tech $300 and after he left my air was still not working. Nate fix my ac then waited to ensure it did not go off. Superb service all around.

I hate to write reviews like this...but they don't have their stuff together, that's for sure. For the first appointment I scheduled because our radiators were not working and we had a $600 PSEG bill. They gave an absurd appointment window. I took off work, and then I got a call from their (totally obnoxious) receptionist to let me know they couldn't make the window and that they needed to reschedule to push the appointment up earlier in the day. (Which I later found out was so they could close down and she could leave early...professional, right?)

When the guy finally got there, he looked at my system said "it's steam, I don't do steam," and told me I'd have to schedule another appointment. Mind you, I told the receptionist it was a steam system when I called to set up the appointment. After arguing with him for a bit, he got another guy out to look at it. At the end of their visit, I still wasn't clear on what was wrong with the system, but they said that they would send me an estimate...which never came.

So, a day or so later, I get a call from that same receptionist saying I would need to schedule another appointment for them to come out again. I flipped out on her - I'll admit it, but after paying $110 (which they eventually refunded), losing a day of work, and still not understanding what was wrong with the system...the whole thing was just unacceptable to me. So, reluctantly, I scheduled to have the owner come out at the next appointment.

When the owner came, we spoke with him about getting a Mitsubishi system installed in the Spring, and I'm sure he saw dollar signs at that point. The radiators became a secondary concern at that point, and he wanted to map the house for zones etc. Before he left, he was saying the radiator fixes should be around $300ish and that he would get us the estimate for the AC system. The AC system estimate came in at $21,000, which was too high for us to be able to do this Spring - we just moved into the house 60 days ago...$21K just was not feasible after the large home purchase, and we had to pay taxes in for 2017...it just wasn't going to happen. So, then he starts pushing to install half a system, which we had to firmly say no to. (Why would we install half a system?????)

When I asked about getting the radiators fixed (which was our primary concern this whole time), the estimate was suddenly $525. When I asked to have it itemized, he said that most of it was labor, that he couldn't really itemize it, and that he was "flat-rating" it to save us money. I looked up the parts for what he was going to replace...he was wayyyyyy over-charging. Save your time and money. Go with a reputable, and professional company. I hate to leave reviews like this since my parents are small business owners, but this whole experience was just awful. My husband and I don't like feeling pressured to make purchases that we can't afford at the moment or like we're being ripped off for work that actually needs done. It felt totally predatory.

I always feel confident that my HVAC systems are going to see me through the coming seasons whenever Howard Fox comes for my bi-annual checkups. He's thorough, efficient, answers all my questions, and makes sure the heater or the AC is ready to go for the coming season.

Please ALWAYS assign Howard Fox to service my home!

Thanks,
Lavonne Bebler Johnson
46 Hinsdale Lane, Willingboro NJ 08046

Awesome awesome! Spoke to owner for set up super friendly guy that you would probably drink beer with! His HVAC guy that came out was another awesome guy. Super thorough, great educator of what to do and look out for and just felt a great vibe all the way around. Will definitely recommend and do further business with them.

Owner Bill Fox was a straight shooter - no BS sales tactics, complete transparency and willingness to help. Technician Josh was on time, friendly and knowledgeable - and had the job done in less than 30 minutes. Fox HVAC came highly recommended from a family member based on honesty and quality of their work and they will certainly be my choice the next time I have an HVAC need. Check these folks out - they won’t steer you wrong!

We woke up to a cold house. Our call was addressed with speed and efficiency. Josh arrived on time. He assessed our situation. Discussed our options and completed the repair in a timely manner.
Its was refreshing to deal with friendly, reliable repair service.

The technician came out promptly and diagnosed the problem. I needed replacement of major components. The job got scheduled within 3 days. The crew that did the work were fabulous - timely, professional, stayed on the job till was complete and system was working and walked me through all that was done. Kuddos to all

An outstanding A/C heat pump system, and beautiful work installing it. Before the installation, I had to wonder if it was going to be as good as I'd been told by Mr. Fox. The answer: yes-- if anything it was better. During the installation, the guys were all incredibly helpful and professional. The system itself is extremely easy to use and incredibly energy-efficient. I would not hesitate for one moment to recommend this company, and this equipment, to anyone considering an upgrade in their heating and cooling.

Fox heating was great. I had an issue with my air conditioner. Within 30 minutes they were at my door and fixed it. Great company to do business with. All of the guys are personable as well as very easy to deal with. Thanks again fox heating.

Howard was here to check my HVAC for the winter. He was, as always, courteous and professional - and on time! Dowd recently joined Fox Heating and I’m getting the same excellent service and great price from a courteous staff. Highly recommend Dowd-Fox Heating and Cooling.