Appliance Repair reviews in Carlstadt, New Jersey

0 stars if possible. I wouldn’t know how bad their company was because they never showed up. Instead they call me an hour after my appointment window saying my part never came in, after they told me it were due to arrive 4 days prior to my appointment. Also, they never even looked at my tv so how do they know what part to order? Stay away from this company and shame on Samsung to even allow this company to represent them

SAMSUNG - STOP USING THIS COMPANY.
THEY DO NOT ANSWER THE PHONE AND THEY DO NOT COMMUNICATE ON ARRIVAL TIME, YOU CAN'T CALL THEM TO RESCHEDULE OR DO ANYTHING - WHY IS THIS BUSINESS STILL ALLOWED TO FUNCTION

Brand new microwave fan broke after 6 months of having it. Called and scheduled an appointment. They come and tell me they don’t have the part to fix it. So I had to make an another appointment which they came a week later. I had no working microwave for almost a month. They did fix it but it took almost a month…

So upset with this company.
Horrible costumer service.

This company was recommended by samsung through their warrenty program.
We called made an appointment for wednesday for a broken dryer .
The company then calls me Monday night at 5pm right before they close to say they are changing my appointment to friday. I explained that i was not okay with this and they said oh well . Call samsung.
I tried calling back, someone answered said they will look at the account and put me on hold . They then hung up on me

I called samsung and have been trying to get in touch with the company again and they refuse to answer the phone,
I will be filing a formal complaint with samsung services as well .

Quick and efficient service. Scheduling an appointment was very straightforward, and the technician was kind and explained the entire process to me once they arrived. Satisfied with my repair and I appreciate the helpful tips, thanks!

Samsung referred me to Home Service Network when my dishwasher was leaking around the door. Their technician, Raphael, came out 3 times, including once to replace the door, and failed to resolve the issue. After the 3rd visit, where he tilted the dishwasher toward the rear, he closed the issue and covered himself by reporting the issue as an installation issue (something that was never mentioned to me). Based on this, Samsung continues to issue a Return Authorization. I can't let this dishwasher continue to damage my new kitchen so I'm out nearly $1k.

Please stay away from these people, I am not sure why a big company like Samsung associated themselves with these people. They came out look at my fridge and told me to call Samsung in the morning for the repair, when I call I was told that he put something different on the ticket and he won’t return for repairs, unbelievable. And they took my $130 for doing nothing, this is a scam. Lesson learned, now before I pay anything I need to see the report or else I am not paying. This is ridiculous, this is a big time scam. Bunch of thieves.

If I could give 0 stars I would! Samsung stated that I needed a diagnostic on my Refrigerator but Samsung outsources and uses the technicians from Home service Network to repair appliances. The technician (James Song ) stated that I’d get a copy of the diagnostic report on the night of 3/31/25 but didn’t happen. I then called and the employee said I needed to wait “24 to 48 hours”. I waited but didn’t get the diagnostic report. I paid $130.35 for a diagnostic and this company REFUSES to provide the report. I called again and I received the exact information that I needed to wait “24 to 48 hours” . I then demanded to speak to a manager but they claim there is no manager that I could be transferred to and that a manager would call me back. Someone did call me back but he still REFUSED to provide the diagnostic report. Instead he provided a copy of my paid receipt twice! I asked for a refund and they stated that it’s not refundable but yet I never got the diagnostic report. The worst customer service I’ve ever experienced as a consumer. I’ve spoken to at least 4 different people and not 1 person was helpful and they all give you a run around. I will NEVER PURCHASE A SAMSUNG PRODUCT AGAIN!! Run don’t walk! Don’t pay for a diagnostic because they don’t provide service or even basic courtesy and professionalism. The are stealing the consumer’s money!

This is hands down the worst customer experience I’ve ever had. They constantly ghosted me, even after I scheduled appointments well in advance then had the nerve to act like it was my fault when I followed up. Completely unprofessional and borderline manipulative. In the end, I had to pay out of pocket for a third party provider to fix my TV because these people went out of their way to avoid me rather than help. I honestly don’t know how they’re still in business. Do yourself a favor and stay far away!

The reviews here are accurate, I don't know how Samsung still uses this company. If you pick a time on Samsung's site, they'll show up a week later than you request.

They also will do the absolute most, to not fix your issue and tell your item is working fine, when its not.

NJ Customer here. Normally I only leave a review when an experience is bad but felt like I needed to leave a positive one since I was initially very wary of what my experience would be like based on all the bad reviews. It’s true they don’t answer the phone though lol. Samsung gave me two options of service companies and both had horrendous reviews. Ended up picking Home Service Network. The first tech came out spent two mins looking at fridge (never used a screwdriver) and said he had the wrong part. Waited 1.5 weeks to get rescheduled which was less than convenient but another tech came yesterday and replaced the part the original guy had and said wasn’t what the issue but it was (plus a bad compressor). Fridge was two years old and main board was out of warranty but they were able to call Samsung and get the whole visit covered. Rodney was the tech and he was GREAT!

Difficult experience. Most of the time you cannot get through via phone (system hangs up after 10-15 on hold), they do not respond to text messages, and their email inbox is full, so emails just bounce back. Samsung requires HSN to do all visits within roughly 7 days. If you're not available in that time frame, they'll just cancel the ticket and you have to start all over again (Samsung's fault, not HSN).

I was expecting the same kind of mess with the visit. The technician's visit went unexpectedly smooth. He called me in advance to ask if it's OK to come in 20 minutes. He actually showed up in 20 minutes. He put shoe covers on. No chit chat, he just went straight to the fridge. Even though my ice maker was working when he showed up, he still swapped it with a new ice maker. He left 5 minutes after arrival. It remains to be seen whether this will fix the problem (I'm doubtful).

UPDATE: the ice maker has been functioning perfectly since replacement

I think they know they are a disgrace of service by definition, but they do not care. I think it's the big companies like Samsung that should take service seriously and keep bad companies like this away from their customers.

Simply put, I will never buy another Samsung product in my life after dealing with these people.

Update: I called, they apologized for not calling to cancel the visit. They wanted to put me in for a week from now but since I will be out of town next week, they came today. They actually were accommodating and fixed the TV. I guess we all have to realize in today's world, especially when it comes to Service, people are people and not everything works out perfectly every time...in fact it's better to expect the worst and get pleased when it goes well. I changed my rating from one, to four stars.

Do not deal with this scam artist company. The reviews on here are accurate. I was charged $120. for diagnostic fee, $95. for labor, & $137.41 for ice maker. Still no ice. I called early next morning, only to be given the run around to 3 different numbers to call, I wasted 45 minutes trying to get some customer service and resolve, only to be lied to that someone will call me right back, but never did. They are not honoring their 90 day warranty, they never planned to begin with. They generated another ticket by text message & want me to pay all over again for diagnostic fee & labor for a job not complete & what about the ice maker part that is not operating? They thought they had my money, however, I disputed this charge and will they will not be paid.

Excellent service! Easy to call and schedule a repair appointment for my TV. The technician was quick and explain the repair process. Now my Tv is working perfectly fine and ready to watch my shows :)

ZERO STARS !!!!!! 5 weeks of hell ! Samsung should not being giving customers this service center . Run don’t walk and request a new service center . One issue after another with this company . Five weeks later o still do not have my dryer repaired . They finally gave me a new ticket number and a new service center today . I am disgusted that this company was ever given to me after just now reading their reviews . I believe every bad review because I know what a run around they have given me . “Forgetting parts “ at the shop . Ordering “wrong “ parts or just not calling or showing . They have been to my home 6 times and have no repaired a thing . Missing hours from work to meet them and they don’t show or fix a thing . Leah in the office doesn’t get back to you and the service guy Angelo cries poor me that he doesn’t get paid till the job is done . FIVE WEEKS LATER , I honestly don’t think they know how to fix anything . I put in a complaint to Samsung as well . CROOKED & FISHY …. BOTTOM LINE !!!!!!!!

I have tried dealing with this horrible company for the last month. My brand new Samsung TV broke within three months of delivery and they contracted with this company to come and repair it. That only do they not answer their phones and even if you beg, you will never actually speak to a manager. They didn’t show up for the first appointment that was scheduled. We then scheduled a second appointment but on the day of the appointment, I received a text that they switched the appointment six hours earlier than was previously planned. I had to cancel all of my plans arrange travel and then when the technician finally showed up (late), he did not speak English and was horribly rude. He was unable to fix the TV and left saying “it’s not my problem. “. When I called again to speak to the manager of the repair company, it’s been five days later and still no phone call. Instead I again tried to call back and was on hold for at least an hour, and was not helped, only transferred to hold further. When I called back after that, the line kept hanging up after being on hold for nine minutes repeatedly. I still do not have a functional TV 5 weeks after my first call to this terrible company. I would never recommend anyone use this company!!!

I bought this TV Dec 2021 so it is still under warranty. The bottom left side corner was black and hot. I waited hours and when I turned it on, it had uneven brightness as shown in the photo.

I called the store customer service, who reached out Home Service Network. They called me in 2 days to set up an appointment. If you call Home Service Network, the line puts you on hold for 10 minutes and then disconnects. I called again later and they picked up. The technicians, Do-hun and Marcus, showed up within the scheduled timeframe, was courteous, and explained what they were doing. The tv panel was replaced in 20 minutes and picture is like new.

Never ask these people to repair any Samsung item unless it is under warranty. because they will make sure they break item to be replaced with new. if you are out of warranty , you will be loosing money on both repair and item it got repaired. these guys repaired my TV . it has more problems than before along with existing problem. Samsung open ticket and these guys close it with out even checking with customer. I wish I have read google reviews and other reviews before I opt in for the repair. it is night mare come trues. worst business practices. it is a Scam. These people and Samsung are gaming the customer. After 6 months of repair we found out one of the cable from the tv was missing from the first repair.

We have been trying to get our fridge repaired for 3 weeks now. IF they answer we get told some lie about it being on the schedule. Today alone we have been on hold for 2 hours trying to reach someone. This company needs to be sued and held liable for contract breach.