Appliance Repair reviews in West Caldwell, New Jersey

John was very friendly, he was extremely professional & provided exceptional service. He diagnosed the problem & returned to fix it. The microwave is working excellent. Thank you Dan Marc for resolving our issue. We had a great experience.
Sincerely,
Jane B

Keith fixed my dishwasher and did a fantastic job. He was professional, friendly, and took the time to explain everything along the way. I really appreciated how clear and knowledgeable he was. Highly recommend! ⭐⭐⭐⭐⭐

Company sent out a repair tech he came through the front door I informed him I was sick and I will be in my room to stay away from him but my daughter will be there to assist if he needed it. Cant be to careful with ppl in your home, he proceeded to back out the front door saying im already breathing you air I hate when ppl do this you should of called and told them, 1 how did I know I was going to get sick,2 I told him I was going to be putting myself in a room to stay away from him I didn't have to inform him i was sick 3 no where on their site does it say anything like this to call if your sick.
Now he left after that terrible experience they rescheduled me for that following Friday they come out on Tuesday Friday he was suppose to be here 11-2 he never showed no call no nothing I called the company they said he's running late 230-3 no show they called said he will be by 4 he pulled into my neighborhood speeding it's 25mph and speeds backing out I called the company immediately. It was the same guy CLINTON very rude human being and told them they said he's refusing to come in since you was sick Tuesdays mind you it's Friday. I said why didn't you all send someone else since he's afraid to work he should find a remote job I said so nothings going to be done she said no, I said let me speak to a supervisor she said I am the supervisor
I said he should be spoken to she said she let HIS supervisor know she just told me she is the supervisor. She said I understand your prospective but we cant make him come into your home. ( so they cant make him do his job) I miss two days of work i have a family of 5 and animals with no working dryer and a warranty. Nothing will be done about this. I had to reschedule for Monday 3 days of missed work and now I have to call maytag to find another 3rd party they use this was unnecessary and has raised my anxiety. I will never deal with this company again. please be awear of the unnecessary headach.

The service was paid under PCRichard's warranty.
Felipe is an excellent thecnician, is puntual, works carefully, also is neat and fast.

Jim arrived before the appointment time frame which has never happened to any service appointment I have had and that really impressed me. He was thorough, informative, professional and honest.

Service provider was respectful and patient. He answered our questions without any hesitation. He was also very respectful of our home!

Communication was great. Service was also very good. Job was completed quickly and efficiently. I was, however, quite surprised that the cost of the service call (where they diagnosed the problem) was not - even if partially - deducted from the total cost of the repair. Every other repair service I have ever used did not charge the service charge if we contracted to have them do the actual work.

Technician was very nice. He took his time. There was nothing that needed to be repaired. I called to check on whether or not the temperature was accurate. So the $149 I paid was just for him to walk in the door. I do pay for insurance, also.

Trevor was very helpful, knowledgeable and professional! If I ever need service on my washer and dryer, I would like to have him come out to my house.

Trevor was also personable!!

Highly recommend. Not only did they take care of the issue quickly, but they were very accommodating when I needed to reschedule due to a personal matter. Good workers. Good management.

My experience from start to finish was awesome! everyone I spoke to were polite and helpful! My technician Mike was I on point and very nice 👍 I felt very comfortable with him and his knowledge of my repair. Thank you Dan Marc Appliance

Excellent service, Dan walked into my house and immediately identified the problem. On time, respectful, neat and communication was great. Highly recommend!

The tech was nice.... but was scheduled 1PM to 4PM. He called to come early, so we came back home purposely to meet him at Noon... and he then didn't show up until 12:45 PM. If he wasn't going to come early, he shouldn't have called. We wound up sitting around, waiting for him.

This company was provided directly through PC Richard. They were courteous on the phone and the technician was as well. My washing machine was still under warranty so the service didn't cost anything.

Philip was amazing, courteous and professional. I'm happy Whirlpool rectified the problem. It has been whirlwind since my purchase in 2025.

Joe was extremely professional and courteous. He fixed everything in a timely manner and cleaned up after. We are very satisfied.

Wonderful service, Ken answered all my questions and showed me a few extra things about my refrigerator, as well as prompt service! Highly recommend! Also, my refrigerator is under warranty so it didn't cost me.

I just had delivery on a new Whirlpool refrigerator. There was a small piece missing from the vegetable drawer. Tech Michael came to fix the problem. He was very nice, helpful, and professional. Turns out the piece was actually there but well hidden and not explained in the manual! I would definitely use Dan Marc services again. It was a great experience.

I was completely satisfied with every aspect of my experience. Starting with the phone contact and handling of my problem everything went smoothly. The person sent was and is a great asset to your company. Excellent service and resolution to my problem. I would recommend using them to anyone without reservation.

Maytag hired this company for a warranty fix on a 4 month old washing machine. Just got off the phone with a rude representative. The technician was no call no show. No call, no voicemail. Representative said they tried calling and it just rang and rang. So you don’t try again? Two little boys at home and no working washing machine. Waited a week for appointment, now she’s telling me earliest available is Thursday. Do better Dan Marks. You don’t hold yourselves accountable, just the end user. A complaint has been filed with Maytag vendor services.

Excellent service, repair man new exactly the problem and what needed to be done with the information I had provided to him. The repair man completed and fixed my oven in a timely manner. Thank you so much for your services.