HVAC reviews in Woodbury, New Jersey

Charge by the hour so they can take the longest time to fix the simplest problems.

Terrible customer service. We’ve been without AC since middle of June and they’ve come out at least six times. They keep telling our landlord the problem is fixed when it won’t go below 76 degrees. The last time someone came out they said they rewired the unit wrong TWICE which i’m not sure how that’s possible knowing that’s there job. They also take over a week - two weeks to come out to even look at it. I would NOT recommend.

They respond promptly and their service is good but gosh they are extremely expensive. I cannot believe I paid $6K to replace an HVAC unit only for it to have an issue a few months down the line. The parts are luckily covered by warranty (for a year) but they still charge for labor which is like $170/hour. So, when the technician came to check the problem, we were billed $295 for his time. He is supposed to come back in a few days/weeks time to actually fix the issue, and I anticipate our bill will be close to $380. So basically we are paying almost $700 for an issue we did not create and what should not have happened after paying $6K for a new unit. I absolutely regret getting my old HVAC unit fixed, the new unit was not checked/installed properly as it should have and I anticipate more and more fixes and labor charges in the future.

Awesome staff great service.

What a nightmare. Rude tech, rude customer service from the receptionist. They didn't fix anything and stuck me with a ridiculous bill.

Sass-Moore has been nothing short of professional. The technicians have been top notch with continued training as well as being union labor with the latest education.

I wish we would've seen the prior review before contracting with this company. We hired them to fix the units in a rental property, so we weren't onsite. They needed to replace filters and hoses, which my husband approved over the phone. We were later hit with a $777 bill...for filters and hoses. We were outraged by how excessive this bill was. I even had another company review the bill which stated what was done and they agreed that it was unreasonable, especially in relation to the number of labor hours charged on the job. Sass Moore refused to adjust the bill since my husband approved the repair, however we were never told that they planned to charge almost $800 for a simple job. We will never use them again and I advise anyone reading this to choose ANYONE but them.

I had an event that needed AC support. I contacted Sass-Moore and Amber got back to me within 5 minutes. She walked me through my needs and gave me a free consult. Here is the catch - she helped me better questions with my venue that ended up solving for the need. So, while I did not hire Sass-Moore, I got a professional level of service and personal care that only comes from people who deliver results. Thanks Amber! We run events all the time, and you won future business.

Damon and Luke were amazing. They were knowledgeable and consummate professionals. They explained everything they were doing and were incredibly helpful. They immediately earned my trust and I would 100% recommend them to anyone who needs any electrical work done.

Dalton was absolutely professional and polite and considerate of my home. He asked questions and began his assessment. He also took his time to investigate our issue spending a little more than 2 hours doing so. I appreciate his work ethic.

My HVAC technician Steve Pozo was absolutely the best. Professional, knowledgeable and polite. He explained every function of our HVAC system, and how to properly take care of it.

I coudnt ask for a better experience!

I signed up for the yearly plan just because of the service provided by Steve.

Again, more than happy with the service experience.

Highly recommended!

He earned 10 stars.

Thank you Steve P.

We used Harris (plumbing) for the first time and had a 5-star experience. There was a leak which was approaching an emergency, and after the Harris team (John Bell and Dan Smith) assessed the situation, we were told the water company had to shut off the main line. That happened mid-afternoon the next day. I let Harris know and within a few hours, John and Dan came back to make the repairs -- after, I'm guessing, they had already putting in a full day's work. They were thorough, personable, explained everything, got things up-and-running, and even stayed for a few extra minutes after the work was completed to make sure everything was as it should be. John and Dan are wonderful representatives of the Harris brand.

They were excellent!! Anthony Molnar repaired quite a few things beautifully!! Nobody else (from a couple of different companies who had worked on the heating system the previous dozen times) has been able to fix it, but Anthony figured it all out!!
Thank you so much -- we are very grateful!!

Chris M did an amazing job fixing our heating system. He was extremely patient, took the time to explain everything clearly, and offered valuable, honest advice. His professionalism and care gave me complete confidence, and I ended up signing up for the service plan because of the great experience. Highly recommend Chris!

The service was excellent. They got me on the schedule for an electrical safety inspection and surge protector install the next day after my initial call. My technician, Chris M. was professional, courteous, and explained the technical work to be done very well.

I would definitely recommend Harris for any electrical work. I was so happy with their service I signed a 12 month service agreement for electrical, plumbing and HVAC inspections.

Highly recommend! Mehmet Ceyhan of Harris was fantastic - excellent quality work and great customer service. He’s very knowledgeable, fixed our plumbing issues, cleaned up after the job and answered questions we asked. We will use Harris again and will definitely request Mehmet for any plumbing issues or updates.

⭐⭐⭐⭐⭐
I had issues with a brand-new HVAC system only a few months after purchase, and what could have been a very frustrating experience turned into a powerful reminder of what true professionalism looks like—thanks to Stephen Marshall and the team at Harris Heating, Plumbing & Air-Conditioning.

Stephen called ahead, arrived exactly when he said he would, and immediately showed genuine care—not just for the system, but for me as a customer. He thoroughly assessed the unit, carefully took everything apart, and performed a detailed analysis. He double- and triple-checked his work, never rushed, and even said, “I’ll be here as long as I need to be to fix this.”

He worked straight through, treated my home with respect, checked in with me constantly, and made sure everything was done right. What impressed me most was his expertise and leadership—other technicians reached out to him for guidance while he was working, and he handled it all with focus and professionalism.

Stephen reset and restored the entire system and stayed extra time to ensure everything worked perfectly. He is a highly qualified, patient, and knowledgeable technician who truly represents the excellence Harris stands for. I’m extremely grateful for his work and highly recommend both Stephen Marshall and Harris Heating, Plumbing & Air-Conditioning.

We had no electric for 5 days . Atlantic City electric was no help at all , told me it was my problem they did all they could from their end. I called Harris , heating, plumbing and electric they sent Chris Moles out the same day I called. He diagnose my problem. After running a few test Chris told us our electric meter needed to be replaced . Chris answered a few questions and concerns we had. Chris was very knowledgeable. Thank you Harris for your prompt service and thanks to Chris for his service
I will definitely be recommending Harris to family and friends
Thank you
Linda B

I had my electric inspection. Curtis was polite & explained everything to me throughout the entire process. He provided his findings & recommendations without being pushy so I could make a sound decision. I would highly recommend Harris’s services in the future.

Scott represents Harris Electric and himself flawlessly. We had new recess lights installed and a gorgeous new foyer light installed today.
Scott spent all the time necessary to make sure we were completely satisfied before he left. He even cleaned our picture window that's to high for us to reach.

To be honest, my direct experiences with their crew members when they come for an inspection or repair has always been great. When they show that is. They’re great on pricing too in my opinion. But they have issues trying to schedule people to come out. I recently experienced a FOURTH scheduling conflict between two different jobs with these guys. We’re a part of their VIP membership program. You’re supposed to get priority scheduling as a benefit with that. All 4 instances happened while under that membership. Listen, I get things happen and emergencies come up, but this is becoming a pattern. Either don’t offer “priority scheduling” or have a team devoted to it. People have schedules they have to stick to. Shouldn’t be this hard to make sure people aren’t getting inconvenienced this often.