Sheet Metal Contractor reviews in Rochester, New York

When the name Monroe Piping & Sheet Metal is involved, you know you're working with a top-tier organization. They do HVAC and piping work like no other, and it's been a distinct honor being their provider of storage for over a decade now.
They can handle government work, large facility builds, hospitals, DMVs, you name it. Mike, Cory, Jeff, Kevin, Nick, Alex, and the rest of the MP&SH team are true assets to the industry. I highly recommend them!

I had a really small project that I needed some help with, and thought they might even laugh when I called. Instead, Pat and everyone I spoke with in the front office were incredibly nice and helpful. It's awesome to have people and businesses like this in our community.

The Monroe Piping Sheet Metal technician took 4 hours for a simple job to stop a drainage leak from a furnace on the ceiling.
On that day, he and I climbed up to take a look and to see what was the problem with the water leak. It took him less than 5 minutes to find out what it was a problem. At first, he said someone installed a coil the wrong way. But, I told him the AC was working fine until now. After that, he said the drainage pan was leaning on one side away from the drainage hole. So I helped him by putting together 2 pieces of wood tied together to stabilize it (I have leftover pieces of wood in my shop).
So after I received the bill for:

4 Labor used $420
1 Consumables $15
1 Trip charge $50
Total: $523

I contacted Mr. Troy the owner of that company by email with questions about my repair bill. I got some explanation about the trip charge, the technician was late for the appointment, and my landlord shared my burden for the $200 repair bill.
However, Mr. Danial still didn't let me know why they charged a simple job for over 4 hours of labor. It's not right for a company to overcharge its services for a not-complicated job.